Must Have Ideas Reviews 

171,518
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 31,182 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that orders arrive very quickly and are securely packaged, while items consistently match their advertised descriptions. Many buyers truly appreciate the friendly and professional staff, alongside a remarkably straightforward, reliable, and efficient online shopping process. Some people were dissatisfied with specific purchases, such as certain household cleaning items or laundry sheets, explaining that these goods failed to perform properly or meet expectations. Reviewers additionally mentioned occasional delivery delays and a rather frustrating lack of updates from customer support regarding pre-ordered items.

What people talk about most

Product

People report positive experiences with product, noting that items are well-designed, very useful, and... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt dispatches and orders arriving on... See more

Quality

Customers had positive experiences with quality, expressing overall satisfaction with well-made and effective... See more

Order

Clients share positive opinions on order, highlighting that the purchasing process is generally... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent consensus regarding the helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering process and prompt delivery. The products I bought, easy pull camping lights and cube storage, are both just as described. The pouches inside the cubes are clear plastic so only time... See more

Rated 5 out of 5 stars

Ordered the Mould Magic - although we were slightly sceptical to be honest, but had read the reviews, so took a chance. Wow! Great communication - really quickly delivery and well packaged. The... See more

Rated 5 out of 5 stars

Fantastic idea 👍 I have used loads of those expensive plastic boxes in my loft but they always go brittle and brake after a short time and when you are not using them they still take up the same amou... See more

Rated 5 out of 5 stars

I have purchased a few items from MHI - all products are brilliant and of good quality. My first item was the frog spade - absolutely fantastic - I would never have been able to have dug such a larg... See more


Company details

  1. Home Goods Store

About Must Have Ideas

Written by the company

Cleaning

Homewares

Kitchen

Storage

Best Sellers

We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.

Visit our website

Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.

If we can help in any way, please get in touch.

Written by the company

100-day no-quibble money-back guarantee

We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172K reviews

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4.6

All reviews

(171,518)

30,035 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Caution!

Order and delivery were good. Unfortunately the product ruined my tablecloth. The product is Fast Out. I used the size of a grain of rice on the back of the tablecloth, where the material is doubled for testing purposes, as advised. As it is advised to apply it with a damp cloth, it soaked through and bleached the fabric. It's clearly not about the orange oil, the product is a bleaching agent and it bleached and ruined the cloth. I can see it working on whites but I could just use bleach for that purpose for the fraction of the price. The mustard tablecloth is ruined and I will not experiment with the blue t-shirt I also wanted to use it on. I would not recommend this product, even testing following the guidance carries far too big risk and potential financial loss.

August 13, 2026
Unprompted review
Must Have Ideas logo

Reply from Must Have Ideas

Hello Zak - we appreciate your feedback, thank you.
I'm really sorry to hear that you're disappointed with your order, especially as we usually we get so many great reviews for Fast Out!
In case you didn't know - we have a 'no quibble' 100 day money back guarantee on all of our products.
So please don't hesitate to get in contact with our excellent customer services team who will be happy to help arrange this for you.
You can reach them by email at hello@musthaveideas.co.uk or by phone, for free, on 0800 999 66 55 between 6am and midnight, seven days a week.
Apologies again - but we'll put this right for you.

Rated 5 out of 5 stars

Very happy with my order

Very happy with my order. It came the next day and the product was just as described. I loved the storage boxes and filled them the same day they came. Would definitely recommend

August 3, 2026
Rated 3 out of 5 stars

Service was excellent

Service was excellent, but the item was not suitable for my electric shower It was therefore returned and a refund paid.

July 31, 2026
Must Have Ideas logo

Reply from Must Have Ideas

Hello Janet, thanks for your feedback.
I'm sorry to hear that you aren't happy with your Happy Shower Head, that's very disappointing.
I'm glad that our UK based customer services team were able to help and get this sorted for you!
Don't forget you can always contact them by email at hello@musthaveideas.co.uk or by free phone on 0800 999 66 55 between 6am and midnight, seven days a week.
We look forward to hearing from you.

Rated 5 out of 5 stars

Excellent quality storage boxes

Excellent quality storage boxes. I ordered 12, 8 of which are now making my attic much tidier.
The delivery arrived super quickly too. Very pleased customer.
Thank you.

August 3, 2026
Rated 5 out of 5 stars

Merchandise are quality

Have used must have ideas a couple of times over the past 2 weeks space saving food storage trays and smart shopping bagset. Both had fast delivery and products are good quality and highly reccomend anyone thinking about buying from must have ideas uk to do so, you wont be disapointed.

August 3, 2026
Rated 5 out of 5 stars

I am 83 and find the current heat…

I am 83 and find the current heat stifling I have a floor standing fan.Deciding what to do in the kitchen I decided to buy your table top fan. It stands on my work top near cooker and I find it an enormous help when cooking my meals. I would recommend 100%

July 29, 2026

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