Easy ordering process and prompt delivery. The products I bought, easy pull camping lights and cube storage, are both just as described. The pouches inside the cubes are clear plastic so only time... See more
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Ordered the Mould Magic - although we were slightly sceptical to be honest, but had read the reviews, so took a chance. Wow! Great communication - really quickly delivery and well packaged. The... See more
Fantastic idea 👍 I have used loads of those expensive plastic boxes in my loft but they always go brittle and brake after a short time and when you are not using them they still take up the same amou... See more
I have purchased a few items from MHI - all products are brilliant and of good quality. My first item was the frog spade - absolutely fantastic - I would never have been able to have dug such a larg... See more
Company details
About Must Have Ideas
Written by the company
We're a family-run, UK based company on a mission to bring you the most unique and innovative products from around the world.
Being family-run, we understand the importance of fantastic customer service and we pride ourselves on delivering amazing service to our customers every single day.
If we can help in any way, please get in touch.
Written by the company
100-day no-quibble money-back guarantee
We offer our 100-day no-quibble money-back guarantee on all of our products. We want you to be 100% happy with your purchase. If there's anything we can do for you, just let us know!
Contact info
The Ideas Factory, New Hythe Lane, Aylesford, ME20 6WT, Snodland, United Kingdom
- 0800 999 66 55
- hello@musthaveideas.co.uk
- musthaveideas.co.uk
4.6
Excellent
172K reviews
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My problem with your brush it is only…
My problem with your brush it is only the handle, it scratched my toilet bowl 🚽 could be doing with a rubber protector around the handle, I received a refund thanks
July 30, 2026
Unprompted review
Reply from Must Have Ideas
Hello James, thanks for your candid feedback, we really appreciate it (even when it's not so great!)
I'm really sorry to hear that you weren't happy with your Germ free genie, especially as we usually we get lots of great feedback about this product.
However, you'll be pleased to hear that we offer a 100 day 'no quibble' money back guarantee on all our products, so please don't hesitate to get in contact with our UK based customer services team to take advantage of this.
We're here to help seven days a week between 6am and midnight - so please do get in touch and give us the opportunity to fix this for you.
Pain in the a***e no more 😃
Bought 2 Honeycomb Heaven seat cushions, one of the best purchases I’ve made. I’ve got one on each of my office chairs, at work and home and they have completely changed my work experience. Really helped my back and hip pain.
Work is far less of a pain in the a***e now!
August 14, 2026
Unprompted review
Received my hand held power washer and…
Received my hand held power washer and the gun was faulty. Phoned up and they sent a replacement out straight away. Works perfectly and very powerful. Very happy
July 31, 2026
Sumo Tape
I bought the Sumo tape in desperation because nothing else l had tried worked. It's brilliant, works a treat and did exactly what l wanted it to.
August 1, 2026
I’ve bought quite a few items from you…
I’ve bought quite a few items from you & all are great
I usually phone my order in & the staff are very helpful - no problems with anything I’ve ordered
Delivery is great
August 4, 2026
Great products and quick delivery
August 1, 2026
CHILL TUBES
Bought the chill tubes. Advertised as lasting 2 hours, they dont even stay cold 10 minutes!!! Absolutely shocking... So disappointed, weren't cheap either and when I got in touch they expected me to pay postage to return even though was false advertising. Very disappointed
July 28, 2026
Unprompted review
Reply from Must Have Ideas
Hello HJ, thanks for providing your feedback, we really appreciate it so that we can always be improving our products and service.
I'm really disappointed to hear that you aren't happy with your Chill tubes
However, please don't forget about our 'no quibble' 100 day money back guarantee.
If you get in contact with our UK based customer services team, we can help.
Please accept my apologies again and we look forward to putting this right for you.
As always, if there's anything else we can do for you, please don't hesitate to get in touch. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week.
Got this for my partner
Got this for my partner who had just broken 2 shovels. He's really pleased with it even though he hasn't used it a great deal yet. Delivery, packaging etc all great as usual with MHI. Thank you.
August 3, 2026
Really poor experience this time
Really poor experience this time. Have used before with no issues so very disappointed. Also I reached out 3 times on what’s app with no response as wanted to try and resolve. In addition, called 3 times with phone just ringing out for a long time. I spent £40 and products have not arrived. I wanted to try and ask where they are in terms of tracking etc.
August 14, 2026
Unprompted review
Reply from Must Have Ideas
Hello Jools, thanks for your review.
I'm sorry to hear that your order has not arrived
I'm also really surprised to hear that your emails and calls were unanswered as we have a great UK based customer services team who always aim to reply promptly.
Please feel free to call us so we can get this put right for you. Our friendly team are waiting to help - you can call us free on 0800 999 66 55, between 6am and midnight seven days a week. 🙂
Does a great job
December 27, 2025
It turned up within 1 day
It turned up within 1 day, l was very surprised 😯 it was easy to put them together. Thank you Amy. Would buy them again. Philippa
August 4, 2026
Not trackable
I thought that the order was going to be fully trackable but it wasn't so was guessing when it would arrive, it did come on time but I haven't tried it yet so can't rate the product only the seller who misled me regarding tracking
August 3, 2026
Whatever items i have ordered from this…
Whatever items i have ordered from this website i was very happy with product quality..i have ordered the mop,fan and recently the storage boxes..must reccomend to all
August 4, 2026
Product was as it advertised
Product was as it advertised. I have been wanting to try this for a while but skeptical, there was no need to worry. Magic mould was fantastic and got rid of stubborn moulds round the shower without the strong bleach smell. Nanna's secret was a surprise too. I have already recommended to my friends and family and will repurchase again.
August 7, 2026
The products we purchased are good
The products we purchased are good, but I’m not so keen on the daily bombardment of special offers, adverts and blurb
August 1, 2026
I’ve only just started ordering from…
I’ve only just started ordering from Amy and the quality of the products is very good. everything is delivered on time. and well packaged.
August 4, 2026
They came in really handy for storage…
They came in really handy for storage of my gadgets and things.
August 4, 2026
As described with prompt delivery and…
As described with prompt delivery and great packaging.
August 2, 2026
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