MuukalOptical Reviews 6,811

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting that the glasses are super cute, fit nicely, and often exceed expectations. Many consumers are delighted with their new glasses, highlighting the excellent prices compared to physical stores and the wide selection of frames available. The ordering process is consistently described as straightforward and simple, with many appreciating the quick delivery times. However, some customers also noted issues with specific aspects. A few people were dissatisfied with the quality of certain frames, describing them as flimsy or made of cheap plastic. There were also occasional concerns about the accuracy of progressive lenses, with some experiencing blurriness or incorrect prescriptions. Additionally, a small number of reviewers mentioned problems with delivery, such as items arriving without proper protection or clip-ons having weak magnetic power.

What people talk about most

Product

Customers generally express satisfaction with the product, particularly praising the quality and... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are very satisfied with the overall quality... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the ease and simplicity of the... See more

Price

Clients share positive opinions on price, with many finding the prices very reasonable and excellent,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased two pairs of glasses, same prescription. They are accurate for prescription and "look" on website. I am disappointed the glasses that I expected to be metal wire frames are just plastic an... See more

Rated 4 out of 5 stars

Their glasses are super cute and fit nicely. They are perfect for single vision. The price is extremely excellent, especially compared to physical stores. My progressive lenses are just slightly blur... See more

Rated 5 out of 5 stars

COLORS EXACTLY AS PICTURED, SIZE OF FRAMES ACCURATE-AWESOME PRICE FOR PROGRESSIVES, COMFY FIT, GOOD QUALITY....SO FAR I'M SUPER IMPRESSED AND WILL ORDER FROM YOU AGAIN! I'VE ALREADY REFERRED 2 FRIENDS... See more

Rated 5 out of 5 stars

GREAT SELECTION OF FRAMES HUNDREDS TO CHOOSE FROM. A NICE VARIETY OF LENSES AND COATINGS. OFFER SEVERAL TYPES OF UPGRADES. PRETTY FAST RETURN OF CUSTOMER SERVICE QUESTIONS. AMAZING LOW PRICES. SEA... See more


Company details

  1. #23 of 39 best companies in Glasses Store
  2. #22 of 40 best companies in Sunglasses Store

Written by the company

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my fifth time buying from this…

This is my fifth time buying from this company the products is getting better and better every year for the price that they charge you for three sets of glasses $160 with all your options it's absolutely unbeatable. Great product

April 25, 2026
Rated 1 out of 5 stars

Nah.... Do Better

They have great frames and the prices are too good to be true... because the are. I purchased 3 glasses from Muukal, 2 from Wherelight, 3 from Ublins and 2 from Zeeglasses all at the same time. I have all 10 pair and have worn ALL of them multiple times all day long. While the stylish frames are absolutely divine the glasses with your prescription are HORRIBLE. I get headaches from wearing the glasses, my vision was blurry at times and I could not see well in them. I noticed that these problems ONLY happened with the glasses that I purchased from Muukal Optical. Wish this wasn't the case but it's not worth the money

March 9, 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

Sorry, you just said that Irene's glasses were not satisfied with the dyeing, and we have already remade them. Before that, you did not mention that the glasses were not working, not just that you were not satisfied with the color of the sunglasses. We have also remade them, so what else can we do for you??

Rated 5 out of 5 stars

I love my glasses

I love my glasses. Thank you so much. They arrived sooner than I thought. They fit and I can see real well. Thanks again.

April 22, 2026
Rated 3 out of 5 stars

Ordered single vision with the bells…

Ordered single vision with the bells and whistles, including dark grey and yellow magnetic clip-ons. After correcting my shipping address from my mailing address, I received the glasses in nicely packaged box.

Once I received them it was necessary to adjust the glasses to fit my face and ears. Also needed to adjust the nose rests. I tried on the glasses and the dark clip-ons. I discovered the clip ons fell off the glasses. When I leaned over they fell. If I reach to adjust their setting on my nose they fell off. I concluded that the magnetic power was too weak. I was quite disappointed. The other issue is my super orbital ridge is pronounced and results in glasses resting too far out on my nose. Given my experience I conclude that the glasses are over priced and magnetic power of connectors is inadequately tested and insufficient. I can not recommend online purchasing of these glasses due to reasons I cite earlier.

April 18, 2026
Unprompted review
Rated 3 out of 5 stars

My 3 pairs of glasses review

Love all 3 frames I bought but the lenses have spots in 2 pair and they are supposed to be photo grey and they do not change in the sun! So will be getting a hold of company soon. Other than that I am happy. And will give 5 stars upon fixing my lenses! Thanks. Oh! And the price and ease of shopping on website was great 👍

April 23, 2026
Rated 1 out of 5 stars

GLASSES BROKE AT THE SIDE OF EYEGLASS…

GLASSES BROKE AT THE SIDE OF EYEGLASS CIRCLE IN LESS THAN THREE MONTHS AND I WAS EXCEPTIONALLY GENTLE WITH THEM.

April 24, 2026
Unprompted review
MuukalOptical logo

Reply from MuukalOptical

Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you. service@muukal.com or ‪(256) 668-8891 or ‪(571) 210-5658‬ or ‪(513) 666-8835‬)or (513) 666-8826‬ via chat on our website, or on social media with your order number and we would be happy to assist you.

Rated 5 out of 5 stars

SUPER IMPRESSED WITH ORDER

COLORS EXACTLY AS PICTURED, SIZE OF FRAMES ACCURATE-AWESOME PRICE FOR PROGRESSIVES, COMFY FIT, GOOD QUALITY....SO FAR I'M SUPER IMPRESSED AND WILL ORDER FROM YOU AGAIN! I'VE ALREADY REFERRED 2 FRIENDS TO YOU AS WELL :)

April 24, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look