Muuvo Reviews 35

Spam called and when i answered and said it's okay I'm fine to handle this myself I dealt with a very rude woman who seemed to not like my answer. Unprofessional staff who need to learn basic manners.

I keep receiving calls from Muuvo’s staff even after clearly telling them that everything is already set up and we don’t need their help. It feels like they seriously need better training — not just in understanding customer needs but also in basic communication and phone etiquette. I honestly don’t understand the point of repeatedly calling potential customers who have already said no. Even if I ever did need their services, I’d avoid them just because of how unprofessional their approach and voicemail were.

All tenants got dozens of phone calls a day despite politely declining the services offered. They will not stop.

Our estate agents are partnered with Muuvo to help transfer the bill across to our names. It has been nothing but unhelpful. We moved in to our new flat over a month ago and were told by Muuvo that all bills have been sorted and all we have to do was wait around 2 weeks for a letter. It also said on my dashboard it had been sorted. However, we still have not received any letters for setting up our bills so we decided to phone up the bill companies ourselves and we were told by the energy company that it was still in the landlords name and the water company told us they didn't even know anyone was living there!!! we have been on hold with them for over an hour trying to sort this out. They are not doing what they said they would and did not let these companies know that we were moving in so it has now become a massive pain trying to chase all these companies up. Not a great company at all. I do not recommend.

Really helpful and transparent. The person who was dealing with me Gerry was absolutely fantastic helped me transfer from my other provider which I was being lied to and had no gas for weeks and thanks to Gerry he helped me resolve the issue.

If you get a chance to get helped from him you are extremely lucky.

Salima Ruiz

Gerry was extremely polite and helpful and got me a great deal on my energy , Excellent Service all round

Bombarded me with multiple phone calls and emails despite not consenting them to use my information, nor do they have a functioning unsubscribe option in the email spam they send you. Refused to take no for an answer and have not deleted my contact details despite asking on separate occasions.

Gerry was very helpful and answered all my questions; I think I asked quite a few, but he still answered each one. I am very happy with the service and it was a pleasure speaking with him. Thank you

Gerry Vicars was outstanding. He explained everything carefully and has saved me a fortune! Couldn’t be happier!

Gerry was super helpful and answered all of my questions. Definitely a 5 star service!

Gerry who took my call was very helpful and very clear he sorted everything I needed.
Thanks mark.

Gerry gave me a ring and made the whole experience changing over my energy provider explaining all the offers available. After going with his recommendation the process was so quick and easy. An absolute pleasure Gerry thank you for your help and expertise

Hi
Thanks to Gerry, muuvo energy menager
Everything was easy to conect to electricity

Fantastic customer service from Gerry. Very helpful and proactive which is refreshing to see. Got me a great deal on my energy supply that I'm happy with.

a quick, kind and straight to the point service, I really liked the service

Received lots of marketing spam after signing a new tenancy agreement. I have not shared my personal details with Muuvo nor have I opted in to marketing communications. Their marketing communications have no opt-out link. Appears to be completely non-compliant with marketing and data processing regulations.

Quick response over the weekend was very helpful.

The service to only inform the suppliers such as water authority and council that i have moved in is pretty useless it would have made more sense to just say what i have to do to set it up with a link to the relevant site directly. I am not impressed with this service. Only the reference to Rebel Energy for energy bill concerns was any use.

Jamie parks i would like to thank you for your excellent service, I never seen such a polite and professional person who guide me the best way. I will recommend all of you muuvo. Fully satisfied with the service

At first service started off well. When we told them our circumstances and that we wouldn’t need their services right away they became quite aggressive with me on the phone, talking over me and then, when I asked if they could send us the quotes via email all I got was them saying ‘we can’t send you quotes from any suppliers as we don’t have an email address and I don’t have the time to sit and write out 30 quotes to send to one customer when I have 60 more waiting for a call back” when I said yeah that’s fine totally I understand, if it’s a case you can’t do that it’s fine but if it’s more the case you don’t want to then I’m not sure what else you want me to say, the call handler, Shaun, seemed to take extreme offence that we didn’t want to use their service right this instance and started talking over me, really aggressive sales tactics by calling multiple times a day and then took offence that we were unable to answer every time they called us. He then actually hung up on me after not letting me get a word in edge ways, what started as a harmless call has now lead to us wondering what we did wrong by saying no to using their service.