Thilaj and Devon were so supportive! Our purchase has taken longer than expected due to issues on the seller's side but Thilaj and Devon communicated throughout, helped us understand our first home pu... See more
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Akna and Vevin were amazing throughout the whole process of buying our house. They were professional, efficient, and kept us well informed at every stage. Everything was explained clearly, and an... See more
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Listen, these guys are great. Really customer focused, professional and lovely to boot. Very reasonably priced but I never felt underwhelmed by the process. Really heldy hand through what was a s... See more
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Absolutely delighted with the service provided by Muve conveyancing. Selling our old home and buying our new one was handled superbly by Sherandi & Hasini. Communication was superb throughout the whol... See more
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Company details
About Muve
Written by the company
At Muve, we’re transforming the home-moving experience by eliminating the
legal black hole that causes delays and uncertainty.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.
Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.
We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.
Contact info
Oriel House, 26 The Quadrant, , TW9 2PR, Richmond, United Kingdom
- 020 3907 4409
- customerservice@muve.me.uk
- muve.me.uk
4.6
Excellent
11K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
8 months in and one lost house purchase. AVOID.
If anyone is reading this and is currently unsure whether to instruct Muve for your house sale/purchase, please don’t make the same mistake we did.
We were recommended Muve by the estate agents of the house we were originally purchasing, they had nothing but good things to say and they were the cheaper option. But, in hindsight, we should’ve paid more for a local solicitor/conveyancing firm and we probably would’ve completed and moved before Christmas.
We opened our case with Muve on August 22nd, and we’re now over 8 months into the process and have already lost out on one house due to how bad service has been. They were instructed to cover both our house sale and purchase of a different property.
Initially, everything seemed ok to begin with, and as far as we could tell things were ticking along and we would see updates via the portal. When our original sellers proposed a moving date for the end of November we agreed as we have cash buyers with no chain. This is where things started to go wrong. Despite being asked for and then provided information about our land management company, they didn’t request the land management pack until the day before the proposed completion date which meant that we had to cancel the date. We were then informed from our buyers solicitors that Muve hadn’t even began to answer their enquiries and that some stuff had even come back prior with many errors.
Further delays after more failed proposed completion dates from our sellers resulted in them ultimately pulling out before Christmas.
We managed to find a second property within days of losing the first house and put in an offer which was quickly accepted. Thankfully, that meant we could ditch Muve for the buying side and instructed local solicitors and have been immensely more efficient and are now sat waiting for Muve on the selling side still. Muve are still being chased for enquiries that were requested at the end of November.
This is what you can expect if you make the same mistake as us. Almost 9 months in, money out of pocket, one lost house purchase and potentially a second.
Please avoid.
April 29, 2026
Unprompted review
Reply from Muve
Dear Josh,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide. Your feedback is important, and we fully acknowledge the concerns you have raised.
To ensure this is addressed properly, please be assured that this has been raised as a formal complaint, and a dedicated agent from our Resolutions Team will review the matter thoroughly. They will be in contact with you to discuss your concerns and assist in resolving the issue.
Kind Regards,
Aamirah
Team MUVE
As a FTB process with muve was smooth…
As a FTB process with muve was smooth and quick, everything was explained and we were very satisfied! Not to mention competitive prices, very happy! We were working with Bevan and Vihan and they were understanding and helpful throughout the process
April 29, 2026
Unprompted review
Reply from Muve
Dear Lina,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your experience as a first‑time buyer with Muve was smooth, quick, and satisfying.
It’s great to know that everything was clearly explained and that you felt well supported throughout the process. We’re especially pleased to hear your kind words about Bevan and Vihan, their understanding, helpful approach, and guidance clearly made a positive difference for you.
We’re also glad you found our pricing competitive and felt happy with the overall service. Thank you again for choosing Muve and for your recommendation, we wish you every happiness in your new home.
Kind regards,
Aamirah
Team Muve
The company was great
The company was great
Especially afareen and cassendra
Any questions or help needed they were just an email away and flexible around you
April 29, 2026
Unprompted review
Reply from Muve
Dear Cameron,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you had a great experience with Muve.
It’s wonderful to know that Afareen and Cassandra were able to support you so effectively and that they were always easy to reach whenever you had questions or needed assistance. Being flexible and responsive to our clients is something we really value, so your kind words mean a great deal to us.
Thank you again for choosing Muve and for sharing your experience.
Kind regards,
Aamirah
Team Muve
Fantastic Service
Thilaj and Cassandra were both fantastic throughout my remortgage process. It ended up taking much longer than expected and was definitely a long process, but they stayed professional, supportive, and helpful from start to finish. Thilaj, as my Account Manager, kept me informed and reassured throughout, and Cassandra handled the conveyancing side with great care and efficiency. Their communication, patience, and commitment really made a difference, and I always felt I was in safe hands. I really appreciate all their hard work and would highly recommend them to anyone going through a remortgage.
April 7, 2026
Unprompted review
Reply from Muve
Dear Hani,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you received fantastic service throughout your remortgage process and that Thilaj and Cassandra were able to support you so effectively from start to finish.
We understand how challenging a longer‑than‑expected remortgage can be, so it’s wonderful to know that Thilaj kept you informed and reassured throughout, while Cassandra handled the conveyancing with care and efficiency. Your comments about their communication, patience, and commitment really reflect the high standard of service we strive to deliver.
Thank you again for your kind recommendation and for trusting Muve, we truly appreciate your feedback.
Kind regards,
Aamirah
Team Muve
overall good service
overall good service , and considering company seems to be abroad the communication was good Malvindee and Zainab took me through the process and kept me updated .
cost was cheaper than all others looked at , so probably would use again
April 1, 2026
Unprompted review
Reply from Muve
Dear James,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you received an overall good service and that communication was clear throughout your transaction.
It’s great to know that Malvindee and Zainab guided you through the process and kept you updated at each stage, helping ensure everything progressed smoothly.
Thank you again for choosing Muve and we wish you all the very best moving forward.
Kind regards,
Aamirah
Team Muve
Excellent Solicitors
Nadvi, Noor and Azveeni were extremely helpful and cooperative throughout my entire conveyancing process. They regularly gave updates throughout and responded to my emails very promptly. The case also progressed quite swiftly; the only major delays that occurred were due to the third-party company which was responsible for conducting the property searches. My only minor issue was having to download a third-party app to do the SoF checks, which was a bit inconvenient. Other than that, Muve is a brilliant conveyancing firm which I would certainly recommend to a friend.
April 29, 2026
Unprompted review
Reply from Muve
Dear Mohammad,
Thank you so much for taking the time to share your detailed feedback.
We’re delighted to hear that Nadvi, Noor, and Azveeni supported you so well throughout your conveyancing journey and that you found the communication clear, regular, and responsive. It’s particularly pleasing to know that the case progressed swiftly overall and that any delays were outside of our team’s control.
We appreciate you highlighting the inconvenience around the third‑party app used for Source of Funds checks.
While these checks are a regulatory requirement and are sometimes conducted through external providers, your feedback is valuable and helps us continue reviewing how we can make these steps as smooth as possible for our clients.
Thank you again for your kind words and for recommending Muve. We’re really pleased to hear that your overall experience was a positive one.
Kind regards,
Aamirah
Team Muve
Great support and clear communication.
April 14, 2026
Unprompted review
Reply from Muve
Dear Zelal,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you found the support great and the communication clear throughout your experience with us.
Your kind words are greatly appreciated, and thank you again for choosing Muve.
Kind regards,
Aamirah
Team Muve
A1 service from Tyana, Sherandi and Abdul
Tyana, Abdul and Sherandi were amazing and helped us through each step of our house purchase. It was quite stressful at times but their professional attitude and assistance was second to none. We feel really grateful for all of their help and step by step guidance and communication with us. They made a stressful process really easy. We would use their service and expertise once again and recommend Muve to friends and family. Thank you so much.
April 14, 2026
Unprompted review
Reply from Muve
Dear Henna,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear that you received A1 service from Tyana, Sherandi, and Abdul throughout your house purchase.
Buying a home can certainly be stressful, so it’s wonderful to know that their professionalism, step‑by‑step guidance, and clear communication helped make the process feel much easier for you. Your kind words about their support and dedication truly mean a lot, and we’ll be sure to pass your appreciation on to all three of them.
Thank you again for your trust in Muve and for recommending us to your friends and family. We’d be delighted to support you again in the future.
Kind regards,
Aamirah
Team Muve
Very helpful from start to finish
April 29, 2026
Unprompted review
Reply from Muve
Dear Joe,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you found the service very helpful from start to finish.
Your kind words are greatly appreciated, and thank you again for choosing Muve.
Kind regards,
Aamirah
Team Muve
Aiyash and Sajith were fantastic…
Aiyash and Sajith were fantastic throughout my purchase, which turned out to be far more complicated than expected. They handled everything brilliantly and provided excellent support from start to finish.
April 29, 2026
Unprompted review
Reply from Muve
Dear Neil,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Aiyash and Sajith supported you so effectively throughout your purchase, particularly given that it turned out to be more complex than initially expected.
Handling challenging transactions with care and diligence is something we take great pride in, so it’s wonderful to know that their support from start to finish made a positive difference for you.
Your kind words will mean a great deal to both Aiyash and Sajith, and we’ll be sure to pass your appreciation on to them.
Thank you again for choosing Muve.
Kind regards,
Aamirah
Team Muve
Muve provided fast efficient service…
Muve provided fast efficient service which was exactly what I was looking for. To be clear, this speed is achieved through reducing search times and replacing with indemnity insurance policies. This is the first time I’ve tried such a solution so only time will tell, but so far so good.
April 28, 2026
Unprompted review
Reply from Muve
Dear Joff,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you found the service fast and efficient, and that this matched what you were looking for.
We also appreciate you acknowledging the approach taken to achieve that speed, including the use of indemnity insurance where appropriate. This option can be helpful in certain circumstances to reduce timescales, and we always aim to ensure clients are fully informed so they can make decisions that suit their needs.
Thank you again for choosing Muve and for sharing your experience. We appreciate your trust and wish you all the best moving forward.
Kind regards,
Aamirah
Team Muve
Awful! DO NOT USE
Absolutely awful. DO NOT USE!! The whole process was drawn out and they were completely incompetent for the job we paid them for. Now trying to sell our house 17months on and they have not even submitted the correct land registry paperwork! Ignored emails from us and land registry, and over charged us £1,500 more than quoted! DO NOT USE!
April 28, 2026
Unprompted review
Reply from Muve
Dear Holly,
Thank you for taking the time to share your experience.
We are very sorry to hear about the difficulties you encountered and that the service you received did not meet the standards we strive to provide. Your feedback is important, and we fully acknowledge the concerns you have raised.
To ensure this is addressed properly, please be assured that this has been raised as a formal complaint, and a dedicated agent from our Resolutions Team will review the matter thoroughly. They will be in contact with you to discuss your concerns and assist in resolving the issue.
Kind Regards,
Aamirah
Team MUVE
We had a good experience using muve for…
We had a good experience using muve for both the sale of are property and the purchase of are new property, Thilaj are account manager was very helpful and communication was good throughout with weekly updates and very responsive with any questions or help that we needed throughout, also to mention maneesha are conveyor was also very good throughout again responsive and very professional. Would use again if we ever needed to and would recommend to anyone looking.
April 2, 2026
Unprompted review
Reply from Muve
Dear Steve,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that you had a good experience with Muve during both the sale of your property and the purchase of your new home.
It’s great to know that Thilaj provided helpful support as your Account Manager, keeping communication clear with regular weekly updates and being responsive whenever you needed assistance. We’re also delighted to hear that Maneesha supported you so well as your Conveyancer, delivering a professional and responsive service throughout the process.
Your kind words and recommendation mean a great deal to us. We’re delighted that you would choose to use Muve again in the future, and thank you for placing your trust in us.
Kind regards,
Aamirah
Team Muve
Very good customer service
Very good customer service, kept me updated throughout with any developments with my case and the online portal very easy to use and understand. Akna was always available to help me with any queries I had. Only downfall was final total quite a bit more than original quote given.
April 22, 2026
Unprompted review
Reply from Muve
Dear Rosie,
Thank you for taking the time to share your feedback.
We’re pleased to hear that you received very good customer service and that you found the communication clear and consistent throughout your transaction. It’s also great to know that the online portal was easy to use and helped keep you informed at every stage.
We’re especially pleased to hear your kind words about Akna and that he was always available to assist with any queries you had, we’ll be sure to pass your appreciation on to her.
We do acknowledge your comments regarding the final cost being higher than the original quote. We understand how important pricing transparency is, and while some additional costs can arise due to third‑party requirements during a transaction, we appreciate you sharing this feedback as it helps us continue to improve how these potential costs are communicated.
Thank you again for choosing Muve and for providing such constructive feedback.
Kind regards,
Aamirah
Team Muve
Good service
Good service. We were frequently updated throughout the process by Rashid to ensure documents were returned promptly and he was able to answer any questions we had. Michelle completed transaction on the date we had agreed and would recommend services. Thanks again
April 23, 2026
Unprompted review
Reply from Muve
Dear Philp,
Thank you so much for taking the time to share your feedback.
We’re pleased to hear that you experienced good service and felt well supported throughout the process.
It’s great to know that Rashid kept you regularly updated, ensured documents were returned promptly, and was able to answer your questions along the way. We’re also delighted that Michelle helped ensure the transaction completed on the agreed date, a successful and reassuring outcome.
Thank you again for your recommendation and for choosing Muve.
Kind regards,
Aamirah
Team Muve
Thimeesha and Hema
Thimeesha and Hema were a great help during the purchase of my first home and the process ended up being faster than I had expected.
March 30, 2026
Unprompted review
Reply from Muve
Dear Jimmy,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Thimeesha and Hema were such a great help during the purchase of your first home and that the process was completed faster than you expected.
Buying a first home is an important milestone, and it’s wonderful to know the team were able to support you effectively and help everything progress smoothly. Your kind words will be greatly appreciated by both Thimeesha and Hema.
Thank you again for choosing Muve, and congratulations on your new home.
Kind regards,
Aamirah
Team Nova
Very impressed with the service Muve gave us
Very impressed with Muve and especially Rashida and Hanaan that looked after our sale. They kept in regular contact and ensured that the sale went smoothly.
April 9, 2026
Unprompted review
Reply from Muve
Dear Debz,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you were very impressed with the service provided by Muve during your sale.
It’s wonderful to know that Rashida and Hanaan kept in regular contact and helped ensure everything progressed smoothly. Clear, consistent communication is so important, and your kind words will mean a great deal to them, we’ll be sure to pass your appreciation on.
Thank you again for choosing Muve and for sharing your positive experience.
Kind regards,
Aamirah
Team Muve
Vishal and Afarin were absolutely…
Vishal and Afarin were absolutely outstanding throughout my flat purchase. From start to finish, everything went smoothly thanks to their professionalism and efficiency. They were incredibly responsive, always quick to answer questions and provide clear guidance, which made the whole process far less stressful. Their attention to detail and proactive approach really stood out. I felt supported at every stage and couldn’t have asked for better solicitors. Highly recommended!
April 28, 2026
Unprompted review
Reply from Muve
Dear Sadaf,
Thank you so much for taking the time to share your feedback.
We’re absolutely delighted to hear that you had such a positive experience throughout your flat purchase.
It’s wonderful to know that Vishal and Afareen provided outstanding support from start to finish, and that their professionalism, responsiveness, and clear guidance helped make the process smooth and far less stressful for you. Your comments about their attention to detail and proactive approach truly reflect the high standards we aim to deliver.
We’re grateful for your kind words and strong recommendation, and we’ll be sure to pass your appreciation on to Vishal and Afarin.
Thank you again for choosing Muve.
Kind regards,
Aamirah
Team Muve
Great speedy service
Great speedy service! Jordan and Daphne were Very professional and kept me in the loop the entire time. Any questions were answered promptly and answers were explained properly so I could understand.
Would use this company again and have already recommended to others.
April 28, 2026
Unprompted review
Reply from Muve
Dear Carlie,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you received great, speedy service and that Jordan and Daphne supported you so professionally throughout your transaction.
It’s wonderful to know that you felt kept in the loop at every stage and that your questions were answered promptly and clearly.
Providing clear explanations and regular updates is something we take great pride in, so your comments are truly appreciated.
Thank you again for your recommendation and for choosing Muve, we’re pleased to hear you’d happily use our services again.
Kind regards,
Aamirah
Team Muve
Excellent service from Hiruni…
Excellent service from Hiruni Abeygunasekara and Brian Ricardo would highly recommend. Kept me informed of every step really well.
April 23, 2026
Unprompted review
Reply from Muve
Dear Louise,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you received excellent service from Hiruni and Brian throughout your transaction.
It’s great to know that you felt well informed at every step of the process, clear and consistent communication is something we take great pride in. Your kind words and recommendation mean a great deal, and we’ll be sure to pass your appreciation on to Hiruni and Brian.
Thank you again for choosing Muve.
Kind regards,
Aamirah
Team Muve
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