Muve Reviews 11,323

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,861 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel much easier. People frequently highlight the excellent customer service, noting that their questions were answered quickly and thoroughly, and they felt well-informed at every stage. The company's responsiveness and clear communication are often mentioned as key factors contributing to a positive user experience. However, some people were dissatisfied with the service, citing issues with delays, lack of knowledge, and poor communication, particularly concerning the exchange process and incorrect paperwork. A few other people also felt that the efficiency and clarity of communication deteriorated rapidly closer to completion, leading to missed deadlines and conflicting information.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and responsiveness of... See more

Response time

Users describe positive interactions with response times. Many customers praise the prompt responses, regular... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease and clarity of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thilaj and Devon were so supportive! Our purchase has taken longer than expected due to issues on the seller's side but Thilaj and Devon communicated throughout, helped us understand our first home pu... See more

Company replied

Rated 5 out of 5 stars

Akna and Vevin were amazing throughout the whole process of buying our house. They were professional, efficient, and kept us well informed at every stage. Everything was explained clearly, and an... See more

Company replied

Rated 5 out of 5 stars

Listen, these guys are great. Really customer focused, professional and lovely to boot. Very reasonably priced but I never felt underwhelmed by the process. Really heldy hand through what was a s... See more

Company replied

Rated 5 out of 5 stars

Absolutely delighted with the service provided by Muve conveyancing. Selling our old home and buying our new one was handled superbly by Sherandi & Hasini. Communication was superb throughout the whol... See more

Company replied


Company details

  1. Conveyancer

About Muve

Written by the company

At Muve, we’re transforming the home-moving experience by eliminating the legal black hole that causes delays and uncertainty.

Moving home should be exciting—not frustrating. That’s why we’ve reimagined conveyancing to make it faster, smoother, and stress-free. As one of the UK’s leading digital conveyancers, we combine cutting-edge technology with expert legal support to bring certainty and simplicity to every transaction.

Our industry-leading Lightspeed service helps buyers and sellers move in as little as 5 weeks for freehold properties and 8 weeks for leaseholds, eliminating unnecessary delays. With real-time case tracking, you’ll never be left in the dark—our 24/7 portal provides instant updates, so there’s no need to chase solicitors.

We also provide dedicated case managers, clear fixed fees, and a ‘no move, no legal fee’ guarantee, ensuring a seamless, stress-free experience from start to finish. Whether you're buying, selling, or remortgaging, Muve is here to make your move simple, certain, and hassle-free.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience all round and great value for money

The team made the whole process very stress free especially because the house purchase was delayed several times. Excellent communication and quick to respond to questions. Big shout out to Tan Liti and Kaushi Bandara. Both keep me updated with progress and took time to.explain what I had to do when it came to the on line Portal. Well done all round.

April 17, 2026
Muve logo

Reply from Muve

Dear Neil,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had an excellent experience and felt the service provided great value for money.

It’s fantastic to know that the team helped keep the process stress‑free despite the delays with your house purchase, and that communication was clear and responsive throughout.

A big thank you for highlighting Tan and Kaushi, we’re pleased they kept you well informed, explained the online portal clearly, and supported you at every stage.

Your kind words mean a great deal to us, and we’ll be sure to pass your appreciation on to the team. Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

MUVE has done a good job!

Chanuka, Kavindya, and Minoli have been very professional and helpful throughout the purchase and equity exchange process. The communication has been very friendly, and Chanuka has always managed to calm me down in a stressful purchasing process. They do not yield to pressure from the agency or other solicitors and represent the client's interests wholeheartedly.

April 23, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Ruodan,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had a good experience with Muve throughout your purchase and equity exchange process.

It’s wonderful to know that Chanuka, Kavindya, and Minoli provided professional, helpful, and friendly support during what can often be a stressful time. We’re especially pleased to hear that Chanuka was able to reassure you along the way and that the team consistently represented your interests with care and diligence.

Your kind words mean a great deal to us, and we’ll be sure to pass your appreciation on to the team. Thank you again for choosing Muve and for placing your trust in us.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Great service

The Team at Muve were very meticulous in every detail of the purchase of our property. I highly recommend them

March 31, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Robin,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you found the team at Muve meticulous and thorough throughout the purchase of your property.

Your recommendation means a great deal to us, and we’re pleased that the attention to detail helped make your experience a positive one. Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Highest praise

I chose Muve from a list of 5 conveyancers generated on a comparison site. It was against my better judgement as they sent the cheapest quote, and I believe that cheapest is rarely the best. However, once I'd looked into the reviews, which were excellent, I decided to put my sale in their hands.
Right from day one, I couldn't fault their speed and diligence. They kept me informed every step of the way. My account manager, Chanuka, emailed and called to introduce himself, as did my conveyancer, Charithma. The app worked well enabling me to keep an eye on the stage we were at and to safely upload and send important documents. The whole sale would have gone through in 8 weeks if it hadn't been for the fact that my buyer lived in the US and his solicitor was incredibly slow.
I loved hearing Chanuka's voice on the other end of the phone, with regular updates. He never failed to ask how I was and to wish me a happy week/weekend. As an account manager, he is a 5 star employee and a credit to the company.
Charithma was wonderful. She was very professional as well as being interested in my family and my life in general. She has a beautiful, gentle nature and showed genuine concern when I had family health problems, saying that she would pray for them, which was so lovely. Again, her professionalism was second to none and she is a shining example of what an employee should be to the company.
I would not hesitate to use Muve again in the future, and to recommend them to all my friends and family.

April 24, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Linda,

Thank you so much for taking the time to share such a detailed and heartfelt review.

We’re truly delighted to hear how positive your experience with Muve was and how confident you felt in your decision to choose us.

It’s wonderful to know that from day one you found the service efficient, diligent, and well‑communicated, and that both the app and regular updates helped keep everything clear and on track.

We’re especially pleased that the transaction progressed swiftly on our side, despite delays caused by third‑party factors.

Your kind words about Chanuka and Charithma mean a great deal to us. Chanuka’s consistent communication, warm approach, and genuine care clearly made a strong impression, and he is indeed a real credit to the team. Likewise, Charithma’s professionalism, compassion, and personal care exemplify the values we strive to uphold, and your feedback about her support during a difficult personal time is deeply appreciated.

Thank you again for placing your trust in Muve and for your highest praise. We’re incredibly grateful for your recommendation and would be delighted to support you again in the future.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Very good service from beginning to end…

Very good service from beginning to end and the time to complete the transaction was much quicker than anticipated.

April 28, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Graham,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you received very good service from beginning to end and that the transaction completed much quicker than anticipated.

Your kind words are greatly appreciated, and we’re pleased that the process ran smoothly for you. Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Our case was handled by two…

Our case was handled by two professionals at Muve, Hasini and Afareen Nihad. They were responsive, readily available, and highly skilled throughout the transaction. We are extremely grateful for their support and professionalism.

April 22, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Houman,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that Hasini and Afareen supported you so effectively throughout your transaction.

It’s wonderful to know that their responsiveness, availability, and professionalism made a positive difference to your experience. Your kind words mean a great deal to the team, and we’ll be sure to pass your thanks on to both Hasini and Afareen.

Thank you again for choosing Muve and for trusting us with your transaction.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Great experience with Muve…

Great experience with Muve Conveyancing, thanks to Shalini (conveyer) and Pramia (account manager).

I had asked if the sale could be completed within two months instead of the usual three, and Shalini made that happen smoothly without any issues.

Pramita was brilliant at keeping me updated throughout even when there wasn’t anything urgent, he still checked in so I never felt like things had slowed down from me or from Muve’s team.

They both kept a close eye on the whole process, regularly chased the buyer’s conveyancer, and made sure I was always up to date.

Really appreciate all their help, and I’ll definitely use them again in the future.

Thanks both and all the best!

Regards,
Rahul

April 14, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Rahul,

Thank you so much for taking the time to share your experience with us.

We’re delighted to hear that you had a great experience with Muve and that both Shalini and Pramita supported you so effectively throughout your sale.

It’s fantastic to know that Shalini was able to accommodate your request to complete within a shorter timeframe and achieve this smoothly. We’re also pleased that Pramita’s regular check‑ins and updates helped keep you reassured and confident that everything was progressing as it should.

Your kind words about their proactive approach, close management of the process, and consistent communication truly mean a lot. We’ll be sure to pass your appreciation on to both Shalini and Pramita.

Thank you again for choosing Muve, we’d be delighted to support you again in the future.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Extremely responsible team

Extremely responsible team. They finished the purchase in a very timely manner. Highly recommend!

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Houman,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you found the team extremely responsible and that your purchase was completed in a timely manner.

Your recommendation means a great deal to us, and we truly appreciate you choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Was amazing experience with Muve no…

Was amazing experience with Muve no problems when needed help they delivered if they miss your call they will call you back the made the whole experience smooth I got my place and I was happy thanks to thilaj and his team 👍🏽

March 30, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Client,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had such a positive experience with Muve and that the process was smooth from start to finish.
It’s great to know that when you needed support, the team were responsive and followed up promptly.

We’re especially pleased to hear that Thilaj and the team were able to support you effectively and help you secure your place — congratulations!

Thank you again for choosing Muve and for your kind words.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Good communication and punctual

We had a really positive experience with MUVE for our recent property purchase. As first-time buyers, we had plenty of questions and uncertainties, but the whole process felt smooth and well-managed from start to finish.

A special mention goes to Ethan Ramanathan, our property purchase manager, and Sandali, our solicitor. Both were consistently approachable, professional, and incredibly responsive. They were always willing to answer the phone and took the time to explain things clearly, which made a big difference to us.

Communication throughout was excellent — queries were answered promptly, and we were kept informed at every stage. Thanks to their efficiency and proactive approach, we were able to complete in less than three months, which exceeded our expectations.

Overall, we wouldn’t hesitate to recommend MUVE to anyone, especially first-time buyers looking for a reliable and supportive conveyancing team.

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Cai,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had such a positive experience with Muve during your property purchase and that the process felt smooth and well‑managed from start to finish.

As first‑time buyers, we understand how important clear guidance and reassurance are, so it’s wonderful to know that Ethan and Sandali were approachable, professional, and responsive throughout. Their willingness to explain each step clearly and be readily available clearly made a meaningful difference to your experience.

We’re also pleased to hear that communication was consistently strong and that, thanks to the team’s proactive approach, you were able to complete in under three months — a fantastic outcome.

Thank you again for your kind recommendation and for choosing Muve. We wish you every happiness in your new home.

Kind regards,
Aamirah
Team Muve

Rated 4 out of 5 stars

The process was slow and I was falsely…

The process was slow and I was falsely told exchange had officially occurred on a congratulating email, but it turned out it actually hadn’t. I was travelling out of the country the next day and it became a bit of a logistical nightmare.

Apart from that, I have no complaints. It was very clear forward

April 24, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Yubi,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear about the confusion caused regarding the exchange of contracts and appreciate you highlighting how this impacted your travel plans. We understand how important accurate and timely information is, particularly at such a critical stage of the transaction, and we apologise for the inconvenience this caused.

That said, we’re pleased to hear that aside from this issue, you found the process clear and straightforward overall. Your feedback is valuable to us and will be used to help ensure communication is even clearer going forward.

Thank you again for sharing your experience.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Muve Conveyancing is brilliant

I recently had the pleasure of working with Hansini and Zainab through to the completion of my house purchase, and I cannot recommend their services highly enough. As this was my first property, it was a very special time for me, and they both made the process feel easy. I had always heard that buying a house is never an easy process, but they ensured I never felt any stress.

From the very beginning, Hansini demonstrated exceptional professionalism, precision, and legal expertise, ensuring that every aspect of the transaction was handled thoroughly and efficiently. Zainab complemented this perfectly with excellent communication and coordination, making sure everything stayed on track at all times.

They were incredibly quick and efficient throughout the entire process, which made a huge difference. I was kept fully up to date at every stage, with clear and timely updates that gave me complete confidence and peace of mind. The whole experience, which can often feel stressful, was made smooth and straightforward thanks to their proactive approach.

What truly stood out was their dedication to achieving a timely completion. They were always one step ahead—chasing updates, resolving issues quickly, and ensuring there were no unnecessary delays. Their teamwork and attention to detail ensured everything progressed seamlessly right through to completion.

Thanks to their support and expertise, what could have been a stressful experience became a very positive one. I felt reassured throughout that I was in safe and capable hands.

I would not hesitate to recommend Hansini and Zainab to anyone looking for a reliable, efficient, and highly professional conveyancing team. An excellent experience from start to finish. I will definitely be using their services again for my next property purchase.

February 16, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Aman,

Thank you so much for taking the time to share such a detailed and thoughtful review.

We’re absolutely delighted to hear how positive your experience was and congratulations on purchasing your first property — such a special milestone.

It’s wonderful to know that Hansini and Zainab were able to make the process feel smooth, stress‑free, and reassuring throughout.

Buying a first home can often feel daunting, so we’re especially pleased that Hansini’s legal expertise and attention to detail, combined with Zainab’s clear communication and coordination, helped give you complete confidence at every stage.

Your comments about their proactive approach, efficiency, and dedication to achieving a timely completion truly mean a great deal. It’s fantastic to hear that you felt supported, informed, and in safe hands from start to finish, exactly the experience we aim to provide.

Thank you again for your incredibly kind words and recommendation. We’ll be sure to pass your feedback on to both Hansini and Zainab, and we’d be delighted to support you again when the time comes for your next property purchase.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Quality of service well worth the fees

Despite the relatively low fees, I felt Tiyasha, Hansini and the team at Muve handled my purchase very efficiently. Overall, I felt communication was regular, most tasks were actioned promptly and they were extremely friendly and compassionate throughout. I would certainly recommend Muve and will be using them again in future!

April 23, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Tamsin,

Thank you for taking the time to share your feedback and for your honest and considered review.

We’re pleased to hear that you felt Tiyasha, Hansini, and the wider Muve team handled your purchase efficiently and that you found the communication regular, tasks actioned promptly, and the team friendly and compassionate throughout.

We completely understand your comments regarding the timescale, particularly as your purchase was straightforward and without an onward chain. While delays can sometimes be caused by factors outside of our direct control, we appreciate how frustrating extended timelines can be and value your understanding in this regard.

Your kind recommendation means a great deal to us, and we’re delighted to hear that you would choose to use Muve again in the future. We’ll be sure to pass your feedback on to Tiyasha and Hansini.

Thank you again for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

We worked with Gautham and Jayali to…

We worked with Gautham and Jayali to move house and they made the stressful experience so much easier. They were very supportive and helpful and got everything done making sure along the way every decision made was the right one for us. Highly recommend and will definitely use them again in the future.

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Emma,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that Gautham and Jayali were able to support you so well throughout your move and help make what can often be a stressful experience feel much easier.

It’s wonderful to know that they were supportive, helpful, and took the time to ensure decisions were right for you at every stage. Your kind words mean a great deal, and we’ll be sure to pass your appreciation on to both Gautham and Jayali.

Thank you again for your recommendation — we’d be delighted to support you again in the future.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish on the sale of my property Special thanks to Gautham fernando and Shalini wijesooriya always kept me updated and informed from day one would highly recommend

April 17, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Francis,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you received excellent service from start to finish during the sale of your property.

It’s wonderful to know that Gautham Fernando and Shalini Wijesooriya kept you consistently updated and well informed from day one. Clear communication is so important throughout the process, and your kind words about their support will mean a great deal to them we’ll be sure to pass your appreciation on.

Thank you again for your strong recommendation and for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Muve make my first mortgage experience…

Muve make my first mortgage experience good experience.
Specialy thanks to Devon and Thilaj.
Everything was as they promised.

Thank you
David.

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear David,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that your first mortgage experience was a positive one and that Muve was able to support you throughout the process.

A special thank you will be passed on to Devon and Thilaj — it’s wonderful to know they delivered on what was promised and helped make everything go smoothly for you. Your kind words mean a great deal to the team.

Thank you again for choosing Muve, and congratulations on this important milestone.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Adheebha and Divya were amazing and we…

Adheebha and Divya were amazing and we now own our 1st home thank you both

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Helen,

Thank you so much for taking the time to share your feedback.

We’re absolutely delighted to hear that Adheebha and Divya provided such amazing support and that you are now the proud owner of your first home — congratulations on this wonderful milestone! Your kind words mean a great deal to the team, and we’ll be sure to pass your thanks on to both Adheebha and Divya.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Excellent Service

I cannot say enough good things about my experience with Muve. Every communication was clear and efficient and the work got done in good time. I received regular update phone calls, which was greatly appreciated. Shehan and Afareen were professional, friendly and very good at their jobs. Highly recommend.

April 23, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Karen,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you had such a positive experience with Muve and that communication throughout was clear, efficient, and timely.

It’s wonderful to know that the regular update calls were appreciated and helped keep everything on track. We’re especially pleased to hear your kind words about Shehan and Afareen, their professionalism, friendliness, and dedication are exactly what we strive to deliver, and your feedback will mean a great deal to them.

Thank you again for your strong recommendation and for choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

A genuinely fantastic experience

A genuinely fantastic experience. Noor and Tanya were beyond amazing. I got constant updates and whenever I had questions, they were answered really quickly. They made my house move completely stress free and I cannot praise them more. Would recommend using Muve without a doubt!!

April 24, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Jess,

Thank you so much for taking the time to share your feedback.

We’re absolutely delighted to hear that you had such a fantastic experience with Muve and that Noor and Tanya provided exceptional support throughout your move.

It’s wonderful to know that the regular updates, quick responses to your questions, and clear communication helped make your house move completely stress‑free. Your kind words and high praise mean a great deal, and we’ll be sure to pass your appreciation on to both Noor and Tanya.

Thank you again for your strong recommendation, we truly appreciate you choosing Muve.

Kind regards,
Aamirah
Team Muve

Rated 5 out of 5 stars

Professional and amazing communication

We had Kavindya Ratnadasa as our Conveyancer and Akna Maharaj as our Account Manager. They were amazing at keeping us updated and progress the purchase of our property quickly and smoothly.
Both responded to calls or emails the same day and clearly work brilliantly as a team. The site and platform were easy to used.
I would definitely recommend Muve.
Thank you Kavindya and Akna!

April 27, 2026
Unprompted review
Muve logo

Reply from Muve

Dear Michelle,

Thank you so much for taking the time to share your feedback.

We’re delighted to hear that you experienced professional service and excellent communication throughout your property purchase.

It’s wonderful to know that Kavindya and Akna kept you well updated and helped progress matters quickly and smoothly.

Prompt responses and strong teamwork make a real difference during the conveyancing process, and we’re pleased this stood out for you. We’re also glad you found the platform easy to use, as keeping everything clear and accessible is something we strive for.

Thank you again for your kind recommendation and your lovely words of appreciation, we’ll be sure to pass your thanks on to Kavindya and Akna.

Kind regards,
Aamirah
Team Muve

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look