Very fast delivery from Slovakia to Austria, only DPD is not very reliable, driver was in front of my door when I was tracking the package, he didn't ring and just drove away, next day someone else ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good order system. Fast delivery, well packed. Item as described, good quality.
Company replied
Ordered a Chapman Pro ML1 Baritone. I guess this makes me a bad person. So be it. :) 1. Fast delivery to Vienna, Austria (not far, ~80km). 2. Packaging very very bold! Guitar-in-box -> 1... See more
Company replied
I ordered the laser rangefinder NX10 last week Friday - btw the only shop in Europe which could deliver this rangefinder - and it arrived today. Thus fast and reliable. The only niggle was DPD which d... See more
Company replied
Company details
- Musical Instrument Store
- also in
- DJ Supply Store
- Electronics Store
- Home Audio Store
- Recording Studio
- Sheet Music Store
Written by the company
Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.
Erlebe Musik in allen Facetten
Written by the company
- Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
- Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.
Selbstbewusst bei Muziker einkaufen
Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +4313439543
- info@muziker.at
- muziker.at
Muziker ist ein großer Online-Händler
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect Vinyl Variant Delivered
The vinyl variant that I ordered, according to the Muziker website description AND product images from the website was not delivered. Instead I received a different variant of the vinyl. To be clear, this is NOT an instance of the pressing just having some off-color - it is an entirely different vinyl variant. I sent an email to Muziker Claims & Returns to try to address the matter. After several days, I have no response. The Muziker FAQ page explicitly states “All product photos you find on our website come directly from the manufacturers, so they definitely are a match to reality.” As such, I trusted Muziker to deliver the product that I ordered and Muziker did not deliver. And after days with no response, the service as well as the product don’t meet any high standard of business.
February 11, 2024
Reply from Muziker
Dear customer,
thank you for your feedback and we're really sorry that your experience was not the one that we all would love to be. We apologize for that.
Our customer service has already contacted you and will try to solve your claim asap.
Best regards
Lucia, Muziker
Avoid this company
Avoid this company. Returning a product is quite complicated and they force the customer to pay return costs. In my case, more than 50 euros cargo costs for 72 euros costed product. I'm from Austria and their return facility is in Slowakei! Then you have to pay international cargo costs! I wrote this issue to the company's customer center but I did not receive an answer. I go for once again and forever Thomann!
February 7, 2024
Unprompted review
Reply from Muziker
Dear Al, thank you for the review. We are sorry to hear that the product didn't fulfill your expectations. Unfortunately, we can not identify your order, for more insight, please write to us at info@muziker.at. Muziker is also offering a paid service of the pickup, we can tell you more via email. Thank you. Kindest regards, Lea Muziker
All good 😄 happy face
February 5, 2024
Reply from Muziker
Dear Mr Van Ussel,
thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards Lucia, Muziker
Surprisingly good!
Ordered a Chapman Pro ML1 Baritone. I guess this makes me a bad person. So be it. :)
1. Fast delivery to Vienna, Austria (not far, ~80km).
2. Packaging very very bold!
Guitar-in-box -> 10cm air packs -> Cardboard Box with a hint of tape.
Totally ok for this distance, but a cowboy move.
-> I did go for transport insurance though. €3,99 as of today.
3. Beautiful guitar, no B-stock or horror story at all. Finish absolutely untouched, neck perfectly fine, mechanics tight and undamaged.
-> I did go for pre-shipment inspection though. €59,90 as of today.
I was a bit terrified by the many terrible one-star reviews, but i guess i got lucky and now got a beautiful instrument more than 50% off.
Best wishes to slovakia from vienna!
January 25, 2024
Unprompted review
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit.
We wish you a lot of fun with your new guitar :)
Best regards
Lucia
bad bad bad!
January 16, 2024
Reply from Muziker
Dear customer,
thank you for your message.
We'd be really grateful if you share more information and experiences with your purchase. You can do so by e-mail at: info@muziker.at
Thank you!
Best regards
Lucia, Muziker
Very happy with the service
Very happy with the service, delivery, the pruduct is as described
January 15, 2024
Reply from Muziker
Dear customer,
thank you very much for your positive rating, it makes us really happy :)
Best regards Lucia, Muziker
Reply from Muziker
Dear customer,
thank you for finding time to write this feedback. We're happy that everything went according to your expectations and we wish you a great day.
Best regards
Lucia
Muziker rocks!
I like it here! It always works without troubles and fast! It's rockin'!
December 9, 2023
Reply from Muziker
Dear customer, It's great to read about your positive experience with our store! Thanks for your feedback :) Best regards Lucia, Muziker
Fast shipment and no problems.
December 7, 2023
Reply from Muziker
Dear customer, Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :) Best regards
Lucia, Muziker
Reply from Muziker
Dear customer, we thank you for finding time to share your review and moreover, we're truly sorry about the problems with shipping, We want you to know that your feedback is very valuable to us and it enables us to improve our services.
Best regards
Lucia, Muziker
Fast Delivery / 1st class Quality
Delivery was fast and product was well packed. On line support was very efficient to provide a alternative tracking Nr / Link upon request. (first information by online shopping was not working)
November 26, 2023
Reply from Muziker
Dear customer, Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :) Best regards Lucia, Muziker
my saxophone arrived in perfect condition
The payment was easy and secure, and the Yamaha YAS 62 alto saxophone arrived earlier than expected and in perfect condition.
November 6, 2023
Reply from Muziker
Dear Mr Cooper, It's great to read about your positive experience with our store! Thanks for your review :) Best regards Lucia, Muziker
Only part of the order arrived and it was the wrong color
I’ve ordered and payed for this SET.
Yamaha YDP-165 SET Dark Rosewood Digital Piano + Pianonova SG 801 Palisander + Behringer HPS5000
Just opened the Box wich came from you. Here is only the piano. There’s no bench, headphones or exercise book.
And even the color of the instrument is wrong. I’ve ordered the Rosenwood, but here is the black one.
October 23, 2023
Reply from Muziker
Dear customer, thank you for your feedback. Please contact our customer support and we will try to solve the problem with your order asap. Best regards Lucia, Muziker
Forget about leaving comments/contact forms
Two stars only because I finally received my order. I placed & paid the order on 17.Sep. After that Muziker did not change the oder status to ‚Confirmed‘ but every day (automatically?) updated the expected delivery day to the day after tomorrow (or to Monday if it fell to the weekend). In couple of weeks I contacted Muziker via ‚Contact form‘ and even received automatic confirmation, that the inquiry will be processed, on my email. After further waiting I finally called to Muziker on 13.Oct. They don‘t speak English, only German, but still I got to know, that when I put the order it was placed on hold (because of my comment about delivery after 21.Sep) and NOBODY EVER HAD A LOOK ON MY ORDER AFTERWARDS. The call center colleague pressed ‚Confirmed‘ button and on 3rd working day (Wednesday) the order was finally delivered. Bad kuck: it was exactly the day, when I could not stay at home because of the fixed office day (that's why I left the comment in the hope of prompt delivery, but not in Wednesday). The only day in the week. So I had to carry my 18+ kg parcel to home from the shop for about 300+meters.
October 13, 2023
Reply from Muziker
Dear customer, We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again. Best regards Lucia, Muziker
no troubles
October 1, 2023
Reply from Muziker
Dear customer, thank you for sharing your experience with other customers and we're looking forward to your next visit :) Best regards Lucia, Muziker
Reply from Muziker
Dear customer, thank you very much for your positive rating, it makes us really happy :) Best regards Lucia, Muziker
Fast delivery and everything in order
Fast delivery and everything in order. Would recommend.
September 24, 2023
Reply from Muziker
Dear Mr Barrett, Thank you for your rating and recommendation. We'll gladly help you out next time as well :) Best regards Lucia, Muziker
Never received goods.
The parcel was left by DPD at my local pickup station and I was told I had until the 23rd to pick it up. It was collected by DPD and sent back to the sender in the 21st. Never received the goods.
September 17, 2023
Reply from Muziker
Dear customer, We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again. Best regards Lucia, Muziker
Best online shopping experience
Best online shopping experience. Liked the easy ordering process. Quick delivery. Highly recommended.
August 27, 2023
Reply from Muziker
Dear customer, Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :) Best regards, Lucia, Muziker
Excellent service
August 21, 2023
Reply from Muziker
Sehr geehrter Kunde, vielen Dank für diese nette Bewertung, sie hat uns sehr gefreut. Wir versuchen wirklich, für jeden Kunden unser Bestes zu geben. MfG Lucia, Muziker
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.