Very fast delivery from Slovakia to Austria, only DPD is not very reliable, driver was in front of my door when I was tracking the package, he didn't ring and just drove away, next day someone else ca... See more
Company replied
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See what reviewers are saying
Very good order system. Fast delivery, well packed. Item as described, good quality.
Company replied
Ordered a Chapman Pro ML1 Baritone. I guess this makes me a bad person. So be it. :) 1. Fast delivery to Vienna, Austria (not far, ~80km). 2. Packaging very very bold! Guitar-in-box -> 1... See more
Company replied
I ordered the laser rangefinder NX10 last week Friday - btw the only shop in Europe which could deliver this rangefinder - and it arrived today. Thus fast and reliable. The only niggle was DPD which d... See more
Company replied
Company details
- Musical Instrument Store
- also in
- DJ Supply Store
- Electronics Store
- Home Audio Store
- Recording Studio
- Sheet Music Store
Written by the company
Ein zuverlässiger europäischer E-Shop mit über 25-jähriger Geschichte und mit Showrooms in Tschechien und Slowakei, der sich auf Musikinstrumente, LPs, Audiotechnik, DJ-Equipment und Musikzubehör spezialisiert. Ein sozial verantwortungsbewusstes Unternehmen mit Respekt für den Planeten und dem Ziel, seine Dienstleistungen ständig zu verbessern.
Erlebe Musik in allen Facetten
Written by the company
- Gitarren, Schlagzeuge, Keyboards, Studio- und Audiotechnik, LPs & Merch
- Muziker liefert Top-Ausrüstung für Musiker, Produzenten, DJs und Vinyl-Fans sowie Audio-Video-Freaks.
Selbstbewusst bei Muziker einkaufen
Einfache Retouren, eigenes Servicecenter und fachkundige Beratung
Genieße problemlose Retouren, einen eigenen Kundenservice und eine professionelle Kundenbetreuung. Jetzt verfügbar in deiner Landessprache.
Contact info
Drienova 1/H, 821 01, Bratislava, Slovakia
- +4313439543
- info@muziker.at
- muziker.at
Muziker ist ein großer Online-Händler
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
Fast delivery, parcel came in best condition, instrument without any transport demage.
August 19, 2023
Reply from Muziker
Dear customer, Thank you for your rating and recommendation. We'll gladly help you out next time as well :) Best regards Lucia, Muziker
Quick and easy!
Exceeded my expectations on delivery. Faster than expected and uncomplicated.
August 2, 2023
Reply from Muziker
Dear Mr Mayr, Thank you for your nice feedback and we're looking forward to your next visit :) Best regards Lucia, Muziker
Horrendous customer service
Horrendous customer service.
I bought an expensive, high-end paddleboard and it burst after only three uses. The whole situation happened on a public beach with children around, and gave everyone quite a scare.
The manufacturer recommends a pressure of 14PSI-20PSI, and it was on 16.5 PSI at the time of the burst. After checking the board closely, I found that the board was damaged in multiple areas, with the glue coming off. I do water sports for some time and have never encountered such a poor-quality product.
I contacted the manufacturer directly and they suspected that, according to the damage, the board might have fallen under the recall series, and offered to send me a new board instead. I declined the offer due to my disappointment in the product’s quality, so then the manufacturer advised me to ask the seller (Muziker) for my money back. When I did that, Muziker’s response was to send the board to a service to check if it can be repaired. Obviously, I don't want a defective, repaired product that, in my opinion, should not have been sold in the first place, but Muziker's customer support seems to prioritize selling low-quality products instead of fixing their mistakes. That's a shame cause I was hoping to swiftly resolve the situation and buy a new board to continue with my summer. But the whole reclamation process is so slow, complicated, and unfair to both the customer and the manufacturer, that I won't be making the mistake of buying from this shop ever again.
July 3, 2023
Unprompted review
Reply from Muziker
Dear Mr Petras,
please accept our sincere apology for this unpleasant experience. We appreciate your reaction and feedback, since the constructive comments can truly improve our services.
Your claim is still in process and we will contact you as soon as your claim will be solved.
We thank you for your patience and understanding.
Best regards
Lucia, Muziker
great customer service
June 28, 2023
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
I ordered the laser rangefinder NX10…
I ordered the laser rangefinder NX10 last week Friday - btw the only shop in Europe which could deliver this rangefinder - and it arrived today. Thus fast and reliable. The only niggle was DPD which damaged the package but didn't hurt the finder fortunately. Thanks!
June 23, 2023
Unprompted review
Reply from Muziker
Dear customer,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Super service
June 5, 2023
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung, wir freuen uns sehr darüber. :)
Mfg,
Viktória, Muziker
This is not my first Muziker and as…
This is not my first Muziker and as always my customer experience was great and delivery was swift. Thanks Muziker!
March 26, 2023
Reply from Muziker
Dear customer,
Thank you very much for your positive rating, it makes us really happy :)
Best regards,
Viktória, Muziker
Reply from Muziker
Dear customer,
Thank you very much for your positive rating, it makes us really happy :)
Best regards,
Viktória, Muziker
hat alles super funktioniert
March 1, 2023
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung, wir freuen uns sehr darüber. :)
Mfg,
Viktória, Muziker
A super quick service
A super quick service. I ordered and received the goods within 2 days. Well packed and exactly what I ordered. I will definitely order again from Muziker.at
February 21, 2023
Reply from Muziker
Dear customer,
We're really happy that your shopping experience in Muziker was positive and we're looking forward to your next visit of our online store :)
Best regards,
Viktória, Muziker
Bad Choice
Delivery times not respected first in the order phase and then in the delivery which is not yet defined, bad choice
January 10, 2023
Reply from Muziker
Dear customer,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
Best regards,
Viktória, Muziker
I payed 25€ more for express delivery…
I payed 25€ more for express delivery (1-2 days) and it took one week until i got the package….
If you offer express delivery for more money why does it take even longer than normal delivery?
January 7, 2023
Reply from Muziker
Dear customer,
We're really sorry that we weren't able to fulfil your expectations. Please accept our apology. At the same time, we're glad that you shared your opinion, since that's the only way how we can improve our processes so this won't happen ever again.
We'd be really grateful if you share more information and experiences with your purchase. You can do so by e-mail at: info@muziker.at
Kind regards,
Viktória, Muziker
Good Inquiry
That your service inquired via mail which is now the right address (PayPal-Account had still an old one). Thus, it was delivered correctly.
December 21, 2022
Reply from Muziker
Dear customer,
Thanks for your feedback. We're happy for positive rating that you gave us and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Good prices and fast delivery
Good prices, fast delivery and on top of that, I got an aluminum bottle for free :)
December 14, 2022
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Reply from Muziker
Sehr geehrter Kunde,
vielen Dank für Ihre positive Bewertung, wir freuen uns sehr darüber. :)
Mfg,
Viktória, Muziker
Recommended!
It's always a pleasure to order from Muziker. Shipment is fast and reliable. Good products
Recommended
December 1, 2022
Reply from Muziker
Dear customer,
We're really happy that your shopping experience in Muziker was positive and we're looking forward to your next visit of our online store :)
Best regards,
Viktória, Muziker
Fantastic service and everything well…
Fantastic service and everything well wrapped. Will order again from Muziker. Thank you.
October 19, 2022
Reply from Muziker
Dear customer,
It's great to read about your positive experience with our store! Thanks for your review :)
Kind regards,
Viktória, Muziker
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Reply from Muziker
Dear customer,
Thank you for sharing your experience with other customers and we're looking forward to your next visit :)
Best regards,
Viktória, Muziker
Hello all of my products arrived on time, Danke!
Hello all of my products arrived on time and in good working order. I will return one item, the NUK Tube Pedal, because it doesn't have proper gain. Thank you.
October 12, 2022
Reply from Muziker
Dear customer,
Thank you very much for your positive rating, it makes us really happy :)
Kind regards,
Viktória, Muziker
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