CeX/WeBuy - México Reviews 3,438

In my opinion the game was send in good conditions, arrived fast, so it's a nice experience buying

Excellent Products!

I already created a ticket to complain about my received items. I did not receive the item that I bought. I hope to get a really from the company asap .

Complain number : 280342

It was easy to buy my equípment.

I got the wrong game, the games are from the same franchise and saga, but I wanted the "first" one because I have the second one, got the notification that the game was on stock again, bought it, it came 4 days later but when I opened it it was the second, which I already have. Fortunately on a physical store the refund was quick and complete. Sadly now I have to check the game page because the system recognizes the game as the first one so I can select the send notification when on stock thing because "it is" on stock.

It was thanks to customer service that I bought a videogame in CeX. They were very, very helpful and professional.
I was buying an used videogame, and they took pics of the product and confirmed its general state for me to be sure of my purchase. They also answered to all my questions and provided me with the certainty to proceed.
Their web store needs some features, like choosing from which store I want to get the product, but overall the process to purchase was simple and effective, and the game was delivered to me in the best of conditions.
Thank you!

The great price they have, the speed of delivery and the ease of communication for my shipment, I congratulate them so much, they are an excellent company

The delivery took lots of Time AND when they finally delivered they delivered It wrong they left a package from anotjwr person , i had to get in touch withe the Transporter so to fix It myself, AND four days lager they sent a mail to solve It, they dont even know i solved It, It was a very frustrating experience

Simple, fast and with good quality.

The games work very well and are in perfect condition, good service and very fast shipping.

Everything good, but don't show more details or notify about the delivery, but over all, good

Service client

I had some trouble finding the item, until i found it on your page, it was a second hand item, but the looks was great, it was cheaper than i thought and it arrived very quick

Frustrating Experience with Wrong Item Received

I recently ordered the Steam Deck OLED, excited to try the new model with its upgraded features. Unfortunately, I was sent the LCD version instead. The product itself works fine, but it’s not what I ordered, and this mix-up has been deeply disappointing.

I contacted customer support immediately, and while I received a response on Friday, the process has been slow, especially since it’s now the weekend and Monday is a holiday. It’s frustrating to wait almost a week for a resolution without clear instructions on how to proceed.

What makes this experience even more disappointing is the excitement I initially felt about receiving the Steam Deck OLED, which has now turned into frustration. I hope this issue is resolved soon, and that processes can be improved to prevent similar situations for other customers.

I loved the products

Very impressed by my first experience with CEX. For a while I had been searching for a pre-owned iPod Touch 7th generation. CEX had one at a very reasonable price. It shipped in less than 24 hours and arrived as promised. This iPod was in the original Apple box complete with accessories, and appeared to be brand new! I will definitely do business with CEX again!