MyOrigines Reviews 

I am absolutely appalled by the customer service I have just received.

I noticed that I had ordered the wrong item and contacted customer service literally **five minutes after placing the order**. Despite the order not even having been dispatched, the incredibly rude and unhelpful woman I spoke to told me that the item could not be cancelled or changed and that they would simply send me the wrong product.

The whole experience was completely unbelievable. The customer service representative was extremely rude, dismissive and clearly had no interest whatsoever in helping me. Frankly, I am not even sure she properly understood what I was saying, let alone made any effort to understand or resolve the problem.

I contacted them only five minutes after placing the order, before the item had even been dispatched, and yet apparently there was absolutely nothing they could do. They were perfectly happy to send me an item I had clearly explained I had ordered by mistake.

This is an absolutely appalling level of customer service. They simply do not care about the customer's problem, they do not listen, and they make no effort whatsoever to help. Even when you contact them immediately after making an honest mistake, before your order has even been dispatched, they still refuse to do anything.

I am genuinely shocked by how rude, unhelpful and dismissive they were. The entire experience was incredibly frustrating and completely unacceptable. If this is how they treat their customers, they seriously need to rethink their customer service training.

The purchase and delivery was smooth no problem as per delivery.

Happy with my order,delivery was less than a week and the free gift was a nice touch.

Great value and good delivery!

Great value and large range of products

On the 5th of July 2026 I ordered aftershave from the website of MyOrigine). On the 6th of July I received a email saying my order was on its way. The product did not arrived on the date specified on the order. On 10th of received an email telling me it hadn’t been processed yet by a company called Spring Gds and not dispatched and not to worry because it was on its way. On the 13th July I received another email from MyOrigines stating that they were aware that it still hadn’t been dispatched and that they would take it up with the other company Springds (presumably the actual place from it was being supplied). I then contacted MyOrigines asking what the situation was with my order and if it could not be fulfilled to refund my money. On the 17th of July I received an email confirming that they had received my complaint but that it may take a few days before they could reply. I then went onto the MyOrigines website and found a UK contact telephone number for the company. I tried to ring the number and a recorded message informed me that the number was unobtainable. At this point I began to believe that I had been scammed and on Monday 20th of July I contacted my credit card and completed a request form for a Chargeback. Subsequently the same day I received yet another email from MyOrigines stating that my money would be refunded which it was to my card the following day. At no point have I received any explanation for why my order was not fulfilled and I feel that if I had not progressed this via my credit card I would probably still be waiting my money to be returned. This is what I would at best call very poor customer service and ensured that I will not be dealing with this company again. I would be interested to see what MyOrigines feel about the way I have been treated.

My parcel went missed. The pickup shop confirmed me that it hasn‘t received the parcel and I wrote two emails asking for a refund or sending a new parcel and no answer. That is no customer service. Still waiting for a reply.

Update:
I appreciate your public response. However, it is important to point out that I had already sent two emails to your customer service before writing this review. Both remained unanswered. Only after my Trustpilot review did I finally receive a reply and information that an investigation had been opened.

I now expect this case to be resolved without unnecessary delay, as the pickup shop confirmed that the parcel was never received.

Avoid this company.

Taking payment is quick. Responding to customers apparently isn’t.

My order was returned to MyOrigines after I was unable to access the DPD locker due to an issue with the collection code. Since then, I’ve provided all the information they requested, sent multiple emails, and even followed up again. The result? Complete silence.

No update. No refund. No customer service.

Ignoring paying customers once you have their money is completely unacceptable. If you can’t provide even the most basic level of after-sales support, you shouldn’t be taking orders in the first place.

I’m now left chasing a refund for an order I never received while MyOrigines simply refuses to communicate.

Save yourself the frustration and buy elsewhere. There are plenty of retailers that actually value their customers.

Speedy delivery with very good updates. Product prices are very competitive.

Exactly as described, so affordable and delivery was so so quick

We recived exactly what we ordered and very promptly. We feel grateful that we found you.
This cream as abled my wife to go out in the sun
Thank you very much and we will place another order soon

Easy to order. Good product selection. Good prices

Excellent prices. Superb delivery service.
5*
Thank you

My order was delayed despite paying for expedited shipping and when the package arrived there was only 2 of the 3 items ordered and paid for.
No reply despite numerous emails.

Lovely product at a good price and very quick delivery

Following on from my previous 2 reviews - since the issue is still not resolved.

Still no reply received from customer services, after following the advice from the merchant in response to the second Trustpilot
review (advice was: email customer services again with order number as ‘your original email cannot be found’).

The order number is - Order NumberMO-200004982980

I will be raising a Chargeback for services not provided on day 7 of this review.

Easy to use website,good prices. Was concerned about using this website for first time however would not hesitate to use again! Prompt delivery too!Thank you!

Excellent service was updated about my order arrived very quickly , got my perfume at a great price , would highly recommend and would definitely order again!