My.com 

Absolutely terrible company and horrid support staff. Tries to get out of everything to give you a refund on an accidental purchase. Never EVER using them again. Any game that comes from them will be an easy pass. If any of you guys out there are looking to see if it's worth a shot, please PLEASE make sure your wallet is well out of reach as it will bleed you dry. Please listen to the thousands of people that have said something bad about this company as it is very very true.

Worst company ever. They are greedy selfish parasites who only care about themselves and not their players. Don't give this company any money because they deserve to go bankrupt and suffer the same poverty that they inflicted on their players.

The reasons why I think this:
- they make their games ultra pay-to-win, which basically makes any game they own a blackhole for your wallet. They don't care about game balance or the enjoyment of their players, they only care about money.

- My.com's ingame marketing is meant to drain as much money as possible from players, and does this with very bad methods. I will use Warface as an example, as it is a game that completely flopped like a dying fish the moment my.com touched it. My.com makes lots of inconveniences for its players which makes the game annoying to people who don't have the money to buy boosters or overpowered weapons. And they make some weapons very overwhelmingly powerful, which almost forces players to buy expensive loot boxes (which have a VERY low chance of giving the players a permanent version of the weapon) or buy the expensive weapon with a direct purchase from the shop.

- My.com basically never even listens to the player community, and that makes my.com almost never fix any problems in the game. The company just sucks money from players like a parasite. And when the playerbase wants change or fixes, my.com doesn't do anything about it and basically doesn't care at all about the community (which is filled with players that make up my.com's income).

I only gave this dogcrap company 1 star because I don't have the option of giving no stars, which is also something that pisses me off. I can't even properly give them the ABSOLUTE WORST REVIEW, since 1 star is the minimum.

By the way, my.com if you're reading this please fix your games or I guarantee you that 90% of your income will go out the window because the players will leave you on the street where you will be living in a cold and wet cardboard box. And if you don't change, you can also accept my golden middle finger for 2000 kredits just to show you how you treated the players in warface. You disgust me my.com and I you either change into a better company or go bankrupt and die of starvation and poverty.

Support Service are useless. Scripted replies to say there is no problems identified despite sending screenshots of bugs and errors.

Incompetent and lazy.

Play the games if you wish but do not spend money as they clearly do not care about their gamers

Playing Hustle Castle on Android and have spent hundreds if not over a thousand dollars on this game. Your account is linked via Facebook in case of recovery being needed. I requested they change my facebook since the one linked on there was a very old one. After 6 days of back and forth with customer service all they have done is unlink my old Facebook and refuse to link a new one. They have asked me 50 security questions and i have provided transactions receipts and photo ID on top of everything else they have asked. Im 100% sure they do not want me being able to recover my account in the case of me getting a new phone/losing mine in hopes I will just start a new account and spend (again) in order to catch up to where I was. They refuse to do anything to help me and use simple copy & paste "support" messages. This is without a doubt the worst experience I've had in 30 years on this earth. They are a terrible company that constantly rips people off and don't understand how they are still operating. DO NOT TRUST THIS COMPANY!

I wake up on a Saturday morning 8 am and check my email on my phone. At 6 am, I supposedly registered to my.com. I thought to myself oh hell no that’s not happening. Someone used my email to register on my.com to play games. I requested a password request and changed the password so the user who used my email couldn’t play. I requested a ticket to have my “account” deleted. Then they couldn’t send me to the right ticket request but instead told me I needed to put another ticket in. Then after sumbitting another ticket there response is short and me getting the idea of the message like it’s my fault someone used my email to sign up.

But get this, there website DOES NOT have email verification which means your email could be next being used on this website.

Your website is terrible and you need to fix it, and same with your short responses.

Below is the ticket response from their site:

A reply to your message has been received:

Dear player,

The process of deleting your account has been initialized.

We also would like to ask you not to send in multiple tickets as this only slows down our ability in assisting you.

Deletion is a long process, please, be patient and wait for our reply.

So I never heard of this company, only saw it in Facebook ads but never actually clicked on it, after which one random day I go to my paypal account and somehow they took 40€ off my account by saying I bought "a product from them" ( I DONT EVEN KNOW WHAT THEY ARE SELLING ) so I asked customer service on my.com ( no response ) and paypal can't do anything either, so basically they just stole 40€ from my pocket somehow.

Worst company ever, not even better than EA

Worst company ever. Dilettant and scammers. They offend their clients. Their games and services are unstable and full of bugs. When you try to pay attention to it, they ban users. God defend you against being involved in any way with this Russian company.

Playing one of their games in IOS. Don’t believe the fake (paid) reviews. They respond to tickets quickly with pre typed responses. Closing your tickets with no chance of being able to query any responses. When you send another question based on same topic asking them to explain what they mean, they just close ticket as duplicate request???

Extremely poor!

Good support, respond to tickets within an hour.

The worst company ever!

Let me resume the situation I was in:

1. I buy an item from the official shop, my PayPal account gets debited.
2. I do not receive the item I bought.
3. I contact the support.
4. Support say they can not do anything about it.
5. I request a refund for this item.
6. Supports say they can indeed refund it but they will permanently ban my whole account afterwards.
7. Nothing happens, support denies any help
Result = I got completely scammed!

Do you think this is an acceptable conduct? I don't think either...

If my.com reads this message, I have only one thing to say: You are a braindead company & simply go and FU*K YOU

They are a sub-par internet gaming company who can't put out a good game and supplements their shortcomings with a good dollop of terrible customer service! Save yourself the hassle and play something from one of the many outstanding companies out there.

Dont buy their aurum for games they will reset it em and just say your account has been hacked

Bought 10800 aurum on 14-04-2018 on sale and saved em for when reaching max lvl when i finally did my account was at 0 they said my account had been hacked but the only way to trade aurum is by converting em to Imperial coins and that can be tracked and none had been converted
i had 1m+ Imperial coins on account + twice that in unbound materials still on account and if i was hacked i would think they would have taken all tradable items/currency

so stay away from My.com games as they will scam you and support is just auto script and they will close/delete ticket without any warnings so you cant contact em they just close and delete tickets

worst company ever

they don't even know how to change email address to your account.

( i have tried last 24hours to change my email address to working one. so far no luck )

Unreal how poor the support can be for games, i tried to talk with them about an issue of not being able to buy stuff for real money in skyforge game something you would think they would really want to fix, but after trying all kind of things and even making a video for them the best reply was to try the very first thing they asked me to try when i started to talk with them, witch ofcourse dident work, i even asked if they where kidding with the standard reply but no they asked me a second time to try the option i all ready tried.

Its pretty clear that the support dont care about anything, they dont even bother to read the history of your support tread you got going with them so instend they just send standard copy/paste messages to you to save time to get back to doing nothing, if at all possible find games that has nothing to do with my.com the hassel is just not worth your time.