Often reaching out for customer support is less than ideal.. normally don't get a person your get a half baked AI. This company does it right.. easy routing, then when I get to an actual person they... See more
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I was contacted by Oscar to renew my service. Because I am no longer using my website I didn't need to renew. I cannot express how pleasantly surprised I was by his response when I mentioned I wi... See more
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Every time I've reached out, I've received excellent service and genuine help from Elementor. Their team is truly fantastic, they respond so quickly, and they've helped me with every question and r... See more
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What a wonderful team at Elementor. Excellent, prompt and high level support every time I make contact. Oscar is brilliant! I could not have asked for better support. I am not a web developer and... See more
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Company details
About Elementor
Written by the company
About Elementor
Empowering the Web’s Creators
THE #1 NO CODE DRAG & DROP WORDPRESS WEBSITE BUILDER POWERING OVER 17M WEBSITES WORLDWIDE, NOW WITH AI.
Whether you’re launching a side project, building a business, or showcasing your portfolio, Elementor gives you the freedom to create, design, and manage your online presence just the way you envision it.
With our powerful tools, you can customize every aspect of your site, sell products and services, and grow your brand with advanced marketing features without writing a single line of code.
At Elementor, we believe your website should reflect your unique ideas and aspirations. That’s why we’ve built a platform that lets you bring your vision to life—no matter how big or small. Your vision, your website—built with Elementor.
Our Main Features Include:
- Intuitive Drag-and-Drop Editor: Seamlessly design and customize your site with a powerful, easy-to-use Editor.
- Advanced Theme Builder: Control every part of your website, from headers and footers, single post, product, 404 pages, and more with our comprehensive theme-building capabilities.
- WooCommerce Builder: Create a fully customized online store, manage your products, cart, checkout and more, all within WordPress.
- Global Widgets: Save and reuse your design elements across multiple pages, ensuring a consistent and professional look.
- Integrated Marketing Tools: Enhance your site’s visibility and reach while creating the most converting Landing Pages, Popups, and Forms.
- Responsive Design: Ensure your website looks perfect on any device with automatic mobile optimization, or customize it further to perfectly match the experience you want to facilitate.
- AI-Powered Tools: Revolutionize the way you build websites with Elementor AI, a native AI integration. Create complete sections, original text, code, and images instantly, or reference another website to recreate its layout in your website.
- 24/7 Support: A dedicated support team ready to help you with any challenge, anytime.
Elementor eCommerce Solutions:
Elementor’s powerful eCommerce tools, seamlessly integrated with WooCommerce, empower you to sell anything, anywhere, with complete control. Manage your products, customize your store, and optimize your marketing efforts all within the Elementor interface. Whether you’re building a small online boutique or scaling a large eCommerce business, Elementor’s flexible and robust infrastructure, paired with WooCommerce, ensures your store delivers a seamless shopping experience, remains secure, and performs reliably even as your business grows.
Take Your Website to the Next Level With:
- Custom CSS: Add advanced styling and animations to make your site truly stand out.
- Global Colors and Fonts: Maintain brand consistency across your site with global settings.
- Role Manager: Delegate design tasks while maintaining control over your site’s most important settings.
- Third-Party Integrations: Seamlessly connect with popular marketing, CRM, and email tools.
Elementor Page Builder Plugin
The #1 WooCommerce Builder
Inspiration By Real Elementor Users
WordPress Hosting By Elementor
🌍 Join our Global Communities
Join a global community that helps each other achieve their goals.
- Discord Community – Topic and language-specific channels, plus Ella, an amazing AI helper, ready to assist you.
- Facebook Community – Over 150K+ members, offering support, advice, feedback, and tutorials.
- GitHub Community – Get information about releases, request features, or report a bug.
- Elementor Addons, Themes, and Kits Themes and Kits – created specifically for Elementor.
- Learn valuable insights and techniques from our YouTube Channel.
- Access our Academy and Help Center – Find guides, tutorials, and resources to answer your questions and boost creativity.
- Show your support by rating us on WordPress. Your feedback fuels our growth! 🤗
- If you have questions or need support, visit the Plugin's Forum. Elementor Pro users can get 24/7 premium support, or visit Elementor Website Builder.
Create Websites, Design Your Future
Written by the company
- Join our community of 8M+ professionals who build websites, collaborate, and grow together with the #1 web creation platform for WordPress.
Contact info
Tel Aviv, Israel
- elementor.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional, fast and high-quality service
Many thanks to the lovely Ray for helping me understand what happened with my website. Professional and accurate service.
July 14, 2026
This company is a Joke
I had no issue signing up for Elementor, but canceling my subscription was a completely different experience.
The cancellation process was far more difficult than it should have been. Instead of having a clear, obvious “Cancel Subscription” option, I had to dig through account settings to find the automatic renewal controls. A paying customer should not have to search support articles just to figure out how to stop being billed.
Based on my experience, the billing and cancellation flow feels intentionally designed to make leaving more difficult than joining. That’s frustrating, especially for a company serving so many professionals.
The product itself may work well for many people, but the subscription management experience left a very negative impression. I hope Elementor makes the cancellation process as simple and transparent as the signup process.
July 13, 2026
Unprompted review
Trying to contact customer support and…
Trying to contact customer support and its almost impossible, and when they do reply, it's only via email after 5+ business days. Trying to get a billing issue sorted is impossible.
July 13, 2026
Unprompted review
Great product but the customer service… 7 mails and counting
Great product but the customer service is horrible, worse than a bad AI system.
7 mails and counting for a simple refund that is within their terms for a domain that we don't use. What a waist of recourses and manhours.
I got some instructions that I acted on
I confirmed
I got a reply
I confirmed
I got some new instructions
I confirmed with the Invoice number
I confirmed again
To be continue.....
July 6, 2026
Unprompted review
Ray is straight to the point
Ray is straight to the point, fast, responsive, and really helpful. Great experience to be served by a professional like him, got my website migrated in a minute without any hassle!
July 13, 2026
extremely difficult to cancel
It has been extremely difficult for me to cancel my Elementor account that I originally thought was canceled 3 years ago. I have been unable to speak with a human about this, but the chatbot has assured me my account has been cancelled and I won’t be charged again. However I have not received a promised confirmation email and cannot get another sent out. They tried to get me to subscribe to a premium plan so that I could talk with a human.
July 11, 2026
Unprompted review
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand how frustrating it must have been to feel uncertain about the status of your subscription and cancellation.
Once a subscription has been canceled, a confirmation email is normally sent.
If you still haven't received the confirmation email or have any concerns about the status of your cancellation, please contact us at feedback@support.elementor.com with the email address associated with your account. Our team will be happy to review your case and ensure everything has been processed correctly.
Regards,
Elementor Team
No Elementor Support
I cannot login to my Elementor admin to make changes to my website because of a Word Press update. I also cannot get any kind of help from Elementor. This may cause me to lose life saving income. Elementor is difficult to use for anyone other than a programmer. The lack of help from this company is neglectful and financially devastating.
July 10, 2026
Unprompted review
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear about the difficulties you're experiencing and understand how stressful it can be when you're unable to access your website, especially when it impacts your business.
If you're unable to log in to your WordPress admin following a WordPress update, this is often related to the WordPress installation, hosting environment, or another plugin rather than Elementor itself. We'd recommend contacting your hosting provider to help restore access to your WordPress dashboard. If a recent update caused the issue, restoring a backup taken before the update can also help prevent data loss while the root cause is investigated.
Once access to the WordPress admin has been restored, if you continue to experience Elementor-specific issues, our support team will be happy to assist with troubleshooting them if you have appropriate plan that includes support or you can simply search for help in our help center and guides should help you resolve the issues related to Elementor on your own.
Regards,
Elementor Team
Great support and fast response times
Great support and fast response times. Very helpful and professional service. Highly recommended!
July 9, 2026
Super fast reply
Super fast reply, and resolved the issue quickly. Adding a video screen cap to show exactly what the issue was and how to fix it was very helpful. I'm impressed!
July 8, 2026
Unprompted review
I’ve been an Elementor customer since…
I’ve been an Elementor customer since 2020 on the Expert 1,000-site plan. It was set to auto-renew, so I was surprised when one of my websites suddenly showed my subscription as inactive.
Support told me a payment had failed, there was a 30-day grace period, and because I contacted them after that period they could not restore my grandfathered plan. My only option was to buy the new plan at roughly twice the price.
What disappointed me was not the failed payment. Those things happen. It was the complete lack of flexibility. I offered to update my billing information immediately, but all I received were canned responses saying their system could not restore the legacy plan.
If an email says “Your subscription will renew automatically,” most customers are not going to assume they need to take action. I certainly didn’t. By the time I realized there was a problem, I had permanently lost the plan I had been paying for since 2020.
The timing makes this even more surprising. I run a web agency managing nearly 100 websites, and AI-powered development is making agencies rethink their entire WordPress stack. This is exactly the time companies should be working to keep loyal customers, not pushing them toward a plan that costs twice as much.
The failed payment did not make me question Elementor. Their unwillingness to work with a loyal customer did.
July 8, 2026
Unprompted review
Reply from Elementor
Hi,
Thank you for taking the time to share your experience.
We're sorry to hear about the frustration you've experienced. We truly appreciate your loyalty and understand how disappointing it must have been to lose access to your legacy plan following an unsuccessful renewal.
Our system sends multiple notifications before a subscription renews, as well as follow-up reminders if a renewal payment is unsuccessful, to help customers update their payment details and maintain uninterrupted service. We understand, however, that missing these notifications can lead to an experience like the one you described.
Thank you for sharing your perspective. Feedback from long-standing users is valuable and helps us continue evaluating and improving our customer experience.
Regards,
Elementor Team
The technicians were very responsive…
The technicians were very responsive and quick to find my issue. I greatly appreciate their assistance, especially since the error was my own and not an Elementor issue.
July 8, 2026
REFUND
Maria, the Elementor Agent, did a fantastic Job. My data had been stolen.
I received help right from the start and everything was explained in great detail. And so quickly in fact that the payment could be stopped and refunded to me.
Huge kudos to Maria and Elementor!
July 8, 2026
Unprompted review
From Ruff Times to a Pawsitive Turnaround thanks to Patrick!
I am delighted that Patrick C. was able to access my account and restore the layout of my website. Although we wee. not able to speak directly, he responded to every email promptly, kept me informed throughout the process and quickly put my concerns at ease. Thanks to Patrick's expertise and dedication, my website is not fully functional and running smoothly again. I am grateful for his assistance and the plugin that allowed Patrick C team to log into my website to provide technical support. Thank you Patrick for the great customer service!
Sincerely,
Your client at Four Paws Place
fourpawsplace.com
July 7, 2026
Great and fast Help!!
July 7, 2026
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