The interface is simple and easy to use. The tracking feature works well. The service providers are reliable. I wish there were a way to schedule both the outbound and return shipments in a single... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially gave a 1-star review as they did not pick up on the day selected. Boxes arrived broken and damaged. But My Baggage followed up and offered to to act on the feedback, so am updating the ra... See more
Company replied
They picked up the boxes in Virginia on the day promised. The boxes cleared customs with no problems This may sound petty but they delivered the boxes a day early at the last possible promised time... See more
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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It was very easy to use online and get…
It was very easy to use online and get scheduled for PU. The issue I had was Fed ex they delivered 1 of the bags and couldnt update or tell me where bag 2 was. Finally three days later bag 2 showed up,
June 18, 2026
Very helpful and accommodating
Staff were accommodating and got in touch to further support my collection and delivery. Would recommend
June 22, 2026
Good and not good
The parcels they arrived in a good condition, but the full process not very good. They have everything set up on automatic emails, I received email that was delivered, when actually the bags were sent back, nobody contact me, received email about service feedback when the bags weren't even pick up yet.
They were return, I had to figure out how to resent them again, nobody provide me any information, email or phone call.
June 22, 2026
Reply from My Baggage
Hi Anca, thank you for your review and for using My Baggage.
We can see you sent an item from the UK to Qatar.
We're glad your parcels arrived in good condition. However, we're sorry for the confusion caused by your item being returned.
To clarify the return: your shipment was sent back because it contained prohibited items, in this case perfume. We warn all customers multiple times before, during and after booking regarding prohibited items and had these not been included, your shipment would have proceed for delivery as expected.
This was returned to the collection address the day after being collected and we're sorry for any confusion regarding the tracking. This was returned and signed for by the sender at the collection location, once the prohibited items were removed, our team did assist you in getting this recollected and delivered as soon as possible.
Our customer service team is always available to contact for assistance and are always more than happy to help. We must again highlight that the only reason this was returned was due to items being included that we specifically advised should not be sent and that inclusion of any prohibited items would result in the item being returned.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
My Baggage team were brilliant
My Baggage team were brilliant. Last minute I had to change my delivery address and the guys acted fast to help me and I got my suitcases perfectly delivered with my personal items intact. It was my first time hiring their services and I will do it again for sure. Really recommend guys. Go for it. Thank you so much My Baggage team. You guys literally saved my life. See u next time. ❤️
June 19, 2026
The suitcases arrived on time
The suitcases arrived on time. I could see where they are along the way. I have no input about pickup since I was not there, I only know that they did not call to confirm the pickup so my daughter had to call them - this was not ideal, but it worked.
June 22, 2026
Entering details of my shipment from…UK to USA
Entering details of my shipment from the UK was easy. I was also surprised at how quickly delivery would take place in the USA and the cost was less than I had expected.
Louis Dial
June 22, 2026
Unprompted review
Lost hope, but then you came through 😀
It was such an excellent experience!!!!! Your relationship with the staff at Citizen M was extraordinary. The staff was willing to find a box and get the package ready for you. I give 1000 star rating
Allard Jansen
June 21, 2026
We had no clue where to start
We had no clue where to start. My Baggage took over and walked me through step by step, with great communication.
June 22, 2026
Doubles your bill after delivery then threatens debt collection before it's even due
Sent a box Dubai to London. It arrived damaged and in poor condition, which I have photographic evidence of. Over two weeks after delivery I received an invoice more than doubling the original cost, based on dimensional measurements taken by FedEx that do not match the shape of the box I sent. When I raised this, I was told to photograph and measure the box, which had long since been disposed of after arriving damaged. I was then threatened with debt collection and credit score damage before the invoice was even legally due under their own Terms and Conditions. Clause 3.5 of their terms gives 14 days to pay from receipt. Their automated system demanded payment in 7. I am now seeking legal advice. The customer service team repeats the same responses regardless of the points raised. I would never use this company again.
June 9, 2026
Unprompted review
Reply from My Baggage
Hi Harleigh, thank you for your review and for using My Baggage.
Your shipment was delivered on time on the 28th of May. The image later provided showed an opened box with additional courier tape applied to keep it secure in transit, but no damage to the contents was reported. We also did not receive any report about the condition of the box until after the dimensional discrepancy had been raised.
The additional invoice was based on measurements recorded independently by FedEx as the shipment travelled through their network. These measurements are also visible on the FedEx tracking, so they are not figures created by My Baggage. FedEx uses calibrated equipment and laser measurement technology, and we are billed according to the dimensions they record.
Boxes can also bow or change shape during transit, particularly where the contents are able to shift inside. This can affect the external dimensions recorded by the courier.
Customers can dispute these charges, but supporting photographs and measurements are required so we can challenge the courier’s evidence. Where this cannot be provided, we are unable to overturn the charge and have asked multiple times for assistance from your side to help this be disputed.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
Really easy process
Really easy process, and super speedy delivery. Everything came as expected and the price was very reasonable, too. The hardest thing about it all was the packing!
June 22, 2026
The p/u and delivery were seamless and…
The p/u and delivery were seamless and I was keep aware of when my luggage would arrive.
June 22, 2026
My experience with My Baggage has been…
My experience with My Baggage has been great. It was easy to arrange an appointment, which I got next business day, & have my bags collected & returned to me really fast & efficiently.
I highly recommend My Baggage
June 22, 2026
Quick and safe
Service was recommended by family friend, and I would use again! Very quick delivery, thankyou
June 22, 2026
Can thoroughly recommend My Baggage.com
Can thoroughly recommend My Baggage.com. sent my suitcase (full of clothes)ahead of me from East Anglia to Isle of Man , in preparation for several weeks recuperating after major op in the north of England.
Suitcase arrived ahead of schedule,(no mean feat , compared with the postal delivery)This was a great relief at this stressful time.
Would recommend without reservation. Customer service responded promptly to my concerns.
June 22, 2026
The interface is simple and easy to…
The interface is simple and easy to use. The tracking feature works well.
The service providers are reliable.
I wish there were a way to schedule both the outbound and return shipments in a single transaction.
It's a hassle to have to create two separate transactions for this.
June 21, 2026
Very efficient transport
Very efficient transport of my holiday bag. Very punctial and efficient. Saves me a lot of hassle with airport check-ins and hauling a big bag from place to lace.
Highly reccomend.
June 2, 2026
Unprompted review
Picked up on time
Picked up on time, seemless, great communication, delivered on time and in great condition. Expensive but if you need something moved great service.
June 14, 2026
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