good communication and prompt delivery. Not 5 star as some breakages. No doubt down to my packaging but the boxes were pretty banged up when they arrived. Booking was super simple and pick up and deli... See more
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Review summary
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Reviews shaping this summary
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
I’ve used My Baggage 3 times now. NZ to UK; Norway to NZ; UK-UK. Very time, collected when said, delivered fast and efficiently. Bag always in perfect condition. No dramas at all. With on line custo... See more
From booking to bag delivery, everything went to plan. Was advised that there would be a customs fee which was notified by FedEx when the bag was at customs. Paid this promptly and received confirmat... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great pick up and delivery process…fair…
Great pick up and delivery process…fair price. Suitcase was not damaged in transit, unlike with a competitor.
It would be nice if you were able to provide a sealable sleeve attachable tag with zip ties for the printout labels.
June 8, 2026
Moving my suitcases at the same cost as airline
Moving my suitcases at the same cost as my airline but without the complications of the airports, and door to door service. Excellent, would do it again in a heartbeat.
June 8, 2026
This is an extremely efficient service…
This is an extremely efficient service and the pick was easy and the tracking was very efficient and I felt up to date all the time. A good way to send things to the other side of the world. Not cheap but a suitcase worked out cheaper than a box and they did what they said and I now have a very happy daughter in New Zealand with her winter wardrobe!!
June 8, 2026
Any queries or issues were dealt with…
Any queries or issues were dealt with immediately, quick response, problem solved , great service
June 8, 2026
Good on time service and good updates…
Good on time service and good updates tracking etc, downside very expensive
June 8, 2026
Save time and money
Simple form
Decent rates
Easy tracking
Quick service
Save time save money
June 6, 2026
What it said on tin
What it said on tin. It would be good to book a delivery there AND back for holiday luggage to save printing labels when on holiday but a good service nonetheless.
June 7, 2026
Had to pay an extra 110 euro to have my…
Had to pay an extra 110 euro to have my parcel delivered because there was more than 5 lines on my customs sheet for some bullshit ups administration fee. Agreed amount for weight and size of parcel and that should be it. Will never use this service again
June 5, 2026
Reply from My Baggage
Hi Shane Lynch, thank you for your review and for using My Baggage. We're sorry to hear about your experience, we can see your shipment was safely delivered from Australia to Ireland safely and on time on the 27th of May.
When customs processing is required, there may be additional fees required which is assessed on a case by case basis and this is the same for all companies and couriers, not just UPS. Customs processing will always be required when shipping internationally and whilst it is rare for high customs fees, this depends on your contents, the reasons for sending, the declared value and more. This is not something under the control of My Baggage.
Whilst we are disappointed with your review, we are happy to see that we were able to help safely transport your shipment across the world. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
The customer service was excellent
The customer service was excellent. We had delayed pick up on one shipment and MyBaggage service operators quickly fixed it. We had a more significant customs issue in Europe and service agent Ryan doggedly shepherded the transit through.
June 4, 2026
Unprompted review
Better Than the Mail
Pickup was easy, delivery was faster than expected, and the service took a huge stress off of my shoulders whilst moving back to the States! It was worth the cost to have my items sent back to me.
June 6, 2026
Look no further
I’ve used My Baggage a few times now and do not have a negative thing to report.
Pick up is prompt, tracking is reliable and delivery is on time or early.
The delivery is not damaged in any way.
I truly would not use any other company.
June 4, 2026
Did a great job made international move…
Did a great job made international move so easy for me
June 6, 2026
Pickup Hard, Delivery Good
Very good communications about the progress of the bags to their destination. But getting the bags picked up by DHL in Monopoli, Italy was way too difficult.
June 6, 2026
Stress free process getting my items to…
Stress free process getting my items to Spain. Everything was clearly communicated and the customer service team were super helpful with any queries I had. Wouldn’t hesitate to recommend and will be using again in the future!
May 18, 2026
Unprompted review
Safe and Sound ✈️
My baggage were fantastic. They got my items from Belfast to London quickly and without any fuss. Everything arrived safe and sound - great service from start to finish. Thank you!
June 4, 2026
Unprompted review
Good Service
Very good live help when I called. Pick up and drop off as expected, good tracking. I would use them again.
May 29, 2026
Don’t use this service!!
Don’t use this service!!! It’s been a nightmare. Delivery should have been delivered on Wednesday, today only one bag made it and now they’re telling me it’s all delivered. Leaving this review EVERYWHERE.
June 5, 2026
Unprompted review
Reply from My Baggage
Hi Electa, thank you for your review. We can see you sent two items from Georgia to New Jersey. Your estimated delivery timeframe advised was the 05th Jun - 10th Jun, at no point did My Baggage advise of a delivery on Wednesday the 3rd of June.
One item was delivered today, the 5th of June and the other is expected to be delivered after the weekend as it progresses through the delivery network. Our team have been in contact with you regarding this and are also chasing this with the courier to ensure delivery as soon as possible however as of today, nothing has been delayed.
We do apologise that the two items have been separated however this is normal for items travelling through an automated couriers network where they may be sorted independently from each other.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Brilliant
Brilliant, the team at My Baggage couldn’t be more helpful! My shipment arrived in record time and everything was in good condition! Highly recommend using them!
June 5, 2026
Unprompted review
My baggage was amazing
My baggage was amazing and super helpful.
FedEx was very unhelpful and bad communication.
Thanks to My Baggage my suitcase got picked up and delivered. But for future travel I will be avoiding FedEx
June 3, 2026
Unprompted review
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