good communication and prompt delivery. Not 5 star as some breakages. No doubt down to my packaging but the boxes were pretty banged up when they arrived. Booking was super simple and pick up and deli... See more
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Review summary
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Reviews shaping this summary
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
I’ve used My Baggage 3 times now. NZ to UK; Norway to NZ; UK-UK. Very time, collected when said, delivered fast and efficiently. Bag always in perfect condition. No dramas at all. With on line custo... See more
From booking to bag delivery, everything went to plan. Was advised that there would be a customs fee which was notified by FedEx when the bag was at customs. Paid this promptly and received confirmat... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Stress free process getting my items to…
Stress free process getting my items to Spain. Everything was clearly communicated and the customer service team were super helpful with any queries I had. Wouldn’t hesitate to recommend and will be using again in the future!
May 18, 2026
Unprompted review
Safe and Sound ✈️
My baggage were fantastic. They got my items from Belfast to London quickly and without any fuss. Everything arrived safe and sound - great service from start to finish. Thank you!
June 4, 2026
Unprompted review
Good Service
Very good live help when I called. Pick up and drop off as expected, good tracking. I would use them again.
May 29, 2026
Don’t use this service!!
Don’t use this service!!! It’s been a nightmare. Delivery should have been delivered on Wednesday, today only one bag made it and now they’re telling me it’s all delivered. Leaving this review EVERYWHERE.
June 5, 2026
Unprompted review
Reply from My Baggage
Hi Electa, thank you for your review. We can see you sent two items from Georgia to New Jersey. Your estimated delivery timeframe advised was the 05th Jun - 10th Jun, at no point did My Baggage advise of a delivery on Wednesday the 3rd of June.
One item was delivered today, the 5th of June and the other is expected to be delivered after the weekend as it progresses through the delivery network. Our team have been in contact with you regarding this and are also chasing this with the courier to ensure delivery as soon as possible however as of today, nothing has been delayed.
We do apologise that the two items have been separated however this is normal for items travelling through an automated couriers network where they may be sorted independently from each other.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Brilliant
Brilliant, the team at My Baggage couldn’t be more helpful! My shipment arrived in record time and everything was in good condition! Highly recommend using them!
June 5, 2026
Unprompted review
My baggage was amazing
My baggage was amazing and super helpful.
FedEx was very unhelpful and bad communication.
Thanks to My Baggage my suitcase got picked up and delivered. But for future travel I will be avoiding FedEx
June 3, 2026
Unprompted review
Truly excellent service
Truly excellent service. The only thing that would make it better would be that the pick-up delivery time could be a little more specific.
June 5, 2026
Expensive Late Luggage
I paid $180 to ship luggage from the US to the UK. The bag arrived 5 days late. Throughout the delay, MyBaggage was nice to deal with but had no idea where the luggage was and couldn't provide any updates. It's way too much to pay for late luggage.
May 11, 2026
Reply from My Baggage
Hi Julie, thank you for your review and for using My Baggage. We can see you sent an item from the UK to the USA and your estimated delivery date was the 20th - 22nd of May.
Your shipment was delivered safely on the 22nd of May.
You had previously sent a shipment at the start of May going from the USA to the UK and this was estimated to be delivered between the 8th and 11th of May. This was delivered on the 13th of May, 2 days past the estimate after a delay in the courier's hub.
Our team were in touch with you regarding this and did update you daily about this right up until it was delivered. We are disappointed with your review given this especially as you advised our team did not provide any updates which is incorrect.
Our team updated you as much as possible in this instance and we do ask all customers to please allow time in case of delays as, whilst these are rare, these can be caused by factors outside of both ours and the couriers control.
One of our managers will be in touch to discuss your experience via email. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
I’ve used My Baggage 3 times now
I’ve used My Baggage 3 times now. NZ to UK; Norway to NZ; UK-UK. Very time, collected when said, delivered fast and efficiently. Bag always in perfect condition. No dramas at all. With on line customs documentation which is very easy to complete, the process is effortless. Highly recommend
June 1, 2026
Avoid it !!
One of the worst customer service experiences I have had.
We paid for a collection that never took place. Before booking, I called several times to confirm the collection arrangements and was repeatedly reassured by their team.
When the collection failed, My Baggage refused to take any responsibility, refused a refund and spent weeks quoting terms and conditions instead of addressing the actual problem.
The service was not delivered, yet they kept the money and offered only account credit.
Save yourself the frustration and use another provider.
May 15, 2026
Unprompted review
Reply from My Baggage
Hi Ritika, thank you for your review. We can see you had booked a collection from the USA on the 15th of May.
This was attempted by the courier at 1:35PM. We understand that there was confusion regarding information discussed on a call with our team where you advised that one of our team repeatedly assured you that the collection would take place later in the day when this was not the case. You were presented with call recordings to show this was not the case.
Collections take place normally within working hours between 9AM and 6PM and we cannot provide or guarantee smaller timeframes.
Our team did investigate your complaint fully however the courier did sucessfully attempt the collection on the scheduled date and the shipment was not available to be collected. This is through no fault of My Baggage or the courier's fault. Our team offered to rebook another collection for you however this was not possible.
The amount paid for the order is still available for use on your account for an order at any point in the future due to the collection being correctly attempted.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Reply from My Baggage
Hi Luca, thank you for your review however your review has been left without any order number or tracking number to be able to identify this as a review linked to a genuine My Baggage order.
We have reached out to you via Trust Pilot to gain further information regarding this. If you can get back to us with further information we are happy to look further into this.
It is very rare for there to be any issues with an order especially if the details are correct and any items are available and ready to collect when the courier arrives. If there are any issues, we have a dedicated customer service team on hand to assist you with anything required.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Rural pickup issues
Pickup was rural and there was zero communication about rural pickups not being an. The day after the pickup date we revived a call that the bag needed to be taken to a pickup location by a certain time that day which was very stressful. I have had bags dropped off at this same address with no issues, and my baggage never said anything in the booking process about pickups from that address not being possible. On top of this I had to pay a fuel surcharge, so including the time and cost of getting the bag to the pickup location I don’t feel I got my moneys worth and generally feel let down and frustrated.
June 4, 2026
Reply from My Baggage
Hi Sophie, thank you for your review and for using My Baggage. We can see that your shipment from New Zealand to the UK was delivered safely and on time on the 28th of May.
We do have a clear warning to all customers shipping from New Zealand that advises on potential issues with collections from more remote areas and that a drop off location may be needed. This is shown before and during booking.
The fuel surcharge is applied for the whole shipment's journey, not just from the collection address.
My Baggage has a dedicated customer service team who are always on hand to assist with any issues you may have and we cannot see any contact from you to our team to help resolve this issue.
Your review is the first you have made us aware of any issues with your collection and we are extremely disappointed with a one star review especially given that the shipment did still journey across the world and arrive safely and on time.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Fast, Easy & Reliable Service
Amazing service from start to finish. The whole process was incredibly easy to follow, with clear instructions every step of the way. My suitcase was delivered from the UK to Australia in just 9 days, which exceeded my expectations.
The only issue I experienced was with the final delivery by FedEx in Australia. The suitcase was left outside my property without anyone ringing the doorbell or notifying me that it had been delivered.
Aside from that, the service was excellent and I’d definitely use it again.
June 4, 2026
Avoid this service unless you enjoy headaches
Avoid this service unless you enjoy being ignored, overcharged, and left to figure everything out yourself.
This company is essentially just a FedEx reseller with zero value added - and I mean zero. They sent incorrect customs forms for my departure country, and when I reached out to ask what was happening, they never responded. Five days later, still nothing. Complete radio silence.
I then discovered I'd been charged for customs, but because they apparently have no actual communication with FedEx, I had to create my own FedEx account just to find out why. I'm the customer - why am I doing their customer service job for them?
On top of all that, they won't even ship items that airlines routinely accept as checked baggage. So you're paying a premium for fewer options, more delays, more stress, and zero support.
Lesson learned the hard way: take a checked bag and have it couriered from the airport on arrival. It costs roughly the same once you factor in the hidden customs charges, but you'll actually know what's going on at every step.
Save yourself the headache. This service offers nothing that justifies its price or its existence. I'll have to report back about delivery as FedEx is currently holding my bags hostage one day after they were supposed to be delivered due to "disbursement fees" where payment takes up to an hour to process lol
June 3, 2026
Unprompted review
Extremely disappointing experience.
Extremely disappointing experience.
I booked and paid approximately $350 for a luggage collection service that never happened.
My friend stayed home all day specifically to hand over the luggage and was available from 8:00 AM onwards. By 2:00 PM, nobody had arrived, so I called customer service and was assured the driver would definitely be there by 6:00 PM.
When nobody showed up by 6:30 PM, I called again. After waiting for a promised callback that never came, I contacted the company once more and was then told that the driver had supposedly attempted collection at 9:00 AM.
This explanation simply doesn’t add up. If a collection attempt was genuinely made at 9:00 AM, then it was not made properly, as someone was home and available. More importantly, if the collection had already failed at 9:00 AM, why was I told at 2:00 PM that the driver would still be arriving later that day?
The entire experience was marked by poor communication, contradictory information, and a complete failure to deliver the service that was paid for.
Mistakes happen, but what is most frustrating is the lack of transparency and the amount of time wasted trying to get accurate information. After this experience, I will be using a different and more reliable provider in the future.
I have been told a refund will be issued and am currently awaiting confirmation.
June 2, 2026
Unprompted review
Reply from My Baggage
Hi Aaron, thank you for your review. We are sorry to hear of any issues with your collection. We can see you did call our team who was provided an update from FedEx advising that your collection was still active however this was later changed on their side.
We have verified that the information our team provided at the time was correct and we are sorry this was not correct. We will be raising this with FedEx as their systems should be giving the correct information at all points.
It is very rare for any collection to fail as long as items are left at the correct location - if an apartment building has the likes of a concierge or a reception, this would generally be where the couriers will collect from.
Our courier partner FedEx is trusted around the world and it is not known for poor performance but we are sorry that this collection did not take place as expected.
Our team have cancelled your order and issued a refund, this should be back with you within 1 - 2 working days depending on your bank. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Egregious hidden custom fees
I paid 576.99 to ship 4 suitcases from London to Florida back in December 2025. These suitcases contained only personal items. While the price looked high, I was still okay with it given the freedom this gave both my wife and me to travel light for the rest of our trip in Europe. But, I recently received an invoice from Fedex for $181.62 for brokerage fees and duty taxes. I believe the company was not upfront with these charges as they only had a small fine print about some vague custom fees. I will never use them again. Beware of this deception!!
December 8, 2025
Unprompted review
Reply from My Baggage
Hi R D, thank you for your review and for using My Baggage. We can see you sent 4 items from the UK to the USA with everything being delivered safely and on time on the 15th of December 2025.
We are extremely concerned about your review and allegations of deception, this is not the case. My Baggage are extremely up front and transparent regarding the possibility of customs fees and that these are not included as part of your shipping costs. You are required to check a box associated with a specific warning about this possibility and it is not hidden in small print.
Customs are a government agency in every country and is not under the control of My Baggage or any courier. It is an international requirement and whilst there may be exemptions in place for used personal effects shipments, this is always on a case by case basis and never guaranteed.
Our team have updated you on the 21st of May on how to dispute or get more information on the charges. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
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