good communication and prompt delivery. Not 5 star as some breakages. No doubt down to my packaging but the boxes were pretty banged up when they arrived. Booking was super simple and pick up and deli... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great pickup and delivery as always! This is my third or fourth time using MyBaggage and I’m so impressed with the pickup, delivery and speed of turn around. The issue I would address which is not a... See more
I’ve used My Baggage 3 times now. NZ to UK; Norway to NZ; UK-UK. Very time, collected when said, delivered fast and efficiently. Bag always in perfect condition. No dramas at all. With on line custo... See more
From booking to bag delivery, everything went to plan. Was advised that there would be a customs fee which was notified by FedEx when the bag was at customs. Paid this promptly and received confirmat... See more
Company details
About My Baggage
Written by the company
My Baggage are Experts at Shipping Luggage around the World. We make worldwide luggage delivery convenient for Students, Businesses, Holidaymakers, the Forces and Seasonaires. We have 1,000+ routes worldwide with online tracking and sms/email alerts to keep you update each step of the way.
You can use our removal services to send your items worldwide quickly and with online tracking each step of the way. We ship to over 1,000 Routes from UK, USA, and Ireland.
MY BAGGAGE
Written by the company
- EXCELLENT CUSTOMER SUPPORT
- We are here for you. If you have a question or need any help we offer phone, email and live chat support. We also provide full online tracking so you can see your item each step of the way.
- LUGGAGE SHIPPING EXPERTS
- My Baggage are experts at sending personal effects around the Worldwide. We have 10 years experience specialising in shipping personal belongings. We ship for students, expats, holidaymakers, businesses and many more. Take advantage of our great prices and fantastic service.
- VALUE FOR MONEY
- We offer some of the lowest personal shipping rates in the World and offer best price guarantee on most of our routes. Send your belongings with My Baggage and save £££.
Best Price Guarantee
Great Prices, Fast Service and Dedicated Customer Service
On many of our routes we offer a Best Price Guarantee. So you know you are getting the best price for shipping your luggage. We display this on our quote page for applicable routes. When next heading away on holiday or relocating abroad why not take advantage of our low prices and fantastic service?
Contact info
85 Sydenham Road, BT3 9DJ, Belfast, United Kingdom
- 0333 444 0014
- info@mybaggage.com
- mybaggage.com
4.4
Excellent
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went well
Everything went well. Really easy and fast. From the U.S to France in 4 days.
May 29, 2026
Great customer service, very messy collection + delivery
I recently used My Baggage to ship some boxes from Spain to Austria.
Overall, my experience was mixed. The customer service team was excellent throughout the process (would like to highlight Evan in particular); responsive, helpful, and very solutions-oriented.
Unfortunately, the actual collection and delivery process was a bit of a mess. The scheduled collection was missed because the local Spanish DHL branch claimed they did not collect on the day I had booked (a Tuesday as well, of all days), despite that date being available during the booking process. Delivery was also problematic, with the boxes arriving later than the estimated delivery date.
As I was no longer able to receive the shipment at the original address, I had to arrange for the boxes to be redirected, which caused further delays. Of the four boxes, only three arrived on the revised delivery date. The fourth box spent over a week being erroneously sent between different DHL warehouses before finally being delivered.
The boxes themselves arrived quite battered and worn. Thankfully, none of the contents were damaged, but the packaging was certainly worse for wear by the time it arrived, and I don't think they would have made it through another round of delays.
My Baggage's customer service deserves credit for handling the situation professionally, but the local carriers involved in collection and delivery made the overall experience far more stressful than it needed to be. I would consider using the service again because of the support I received, but I would allow extra time and would not rely on the quoted collection and delivery dates.
March 30, 2026
Unprompted review
Reply from My Baggage
Hi Bianca, thank you for your review and for using My Baggage.
We’re sorry to hear your experience was more stressful than expected, but we’re pleased your boxes were delivered safely and that none of the contents were damaged.
Thank you in particular for your kind feedback about our customer service team and Evan. We’re glad the team were able to assist throughout and help with redirecting your shipment when needed.
With regards to the collection, this was not collected on the original date as the required collection confirmation had not been completed. Had this been confirmed, the collection would have gone ahead on the Tuesday as booked.
We’re sorry for the delays and issues experienced during transit with the local courier network. While these situations are rare, we do appreciate how frustrating they can be.
If you need anything else, please let us know. Our customer service team is available via email, phone, and live chat.
Easy to arrange return of my luggage I…
Easy to arrange return of my luggage I left by accident in Croatia. Was kept up to date with it's journey back to UK and me
May 31, 2026
Missed Collection
So what is the point in offering a collection date and then not bother turning up or contacting me to advise why they collection didnt happen? Booked to collect on a Friday and now Monday and still no pickup!! Not very impressed
May 29, 2026
Unprompted review
Reply from My Baggage
Hi Nick Urwin, thank you for your review however your review was left without any order or tracking number so we cannot verify this is linked to a genuine My Baggage order.
It is very rare for a collection to fail especially if your items have been left at the correct location for collection. If your collection is from the likes of a hotel or a residence, it should be left at reception or a post room as drivers will not attempt collections directly from private rooms.
My Baggage does have a dedicated customer service team in place to assist with any issues such as this as we can rebook collections for you free of charge and investigate with the courier as to what may have happened. We would please ask you to contact us as quickly as possible so that we can assist.
If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact.
Good service worked as was described
Good service worked as was described, bag was waiting for us.
June 1, 2026
The whole situation was very easy
The whole situation was very easy. However the cost was a bit more than expected and subsequent google revealed that it may have been cheaper to pre purchase excess baggage with the airline.
Another thing was duty on the country's end which was not much but again unexpected.
May 28, 2026
Great service
Great service, door to door, everything went smoothly. I will use it again.
June 1, 2026
Excellent service as ever
Excellent service as ever - bags picked up in St Andrews one morning and delivered to London the next day.
May 30, 2026
Everything went smoothly and was…
Everything went smoothly and was delivered as expected.
May 31, 2026
Very happy with the service
Very happy with the service.
Bag collected on Friday pm (Bank holiday weekend)and delivered Tuesday.
May 31, 2026
Simply the best baggage transport service
My baggage is simple to use.
Their website and videos give clear and concise instructions and their tracking system shows you where your luggage is at any time.
Door to door delivery takes the stress of accommodating extra luggage.
Simply the best system on the market today.
May 30, 2026
Shipped luggage back to US from UK
Shipped luggage back to US from UK. Pick up and delivery just as promised. No problems. Fast and pricing very reasonable IMO
May 21, 2026
Seamless experience and great…
Seamless experience and great communication. Highly recommend this service.
May 29, 2026
Great communications
Great communications.
Fast service.
No problems whatsoever from pickup to delivery of my items.
Highly recommend their services.
May 29, 2026
Being given two hour pick-up window on…
Being given two hour pick-up window on the day of pick-up would be a great improvement.
May 25, 2026
International Golf Trip
My clubs were picked up in Dublin and traveled around Europe before getting stuck in France waiting for shipping space, really golf clubs going in a jet freighter taking up to much space. Finally made it to the US and got tied up waiting customs for 5 days. Finally made it home after 17 days in transit. Had to rent clubs to play in a tournament and buy new golf shoes. Total cost with shipment over $500.00. Never again. Good thing I only shipped them home otherwise I would have not had my clubs for an 8 days golf trip.
May 11, 2026
Unprompted review
Reply from My Baggage
Hi John Borajkiewicz, thank you for your review and for using My Baggage. We're sorry to hear of any delays that affected your shipment. It is very rare for there to be holds due to cargo space constraints as over 97% of shipments arrive on time.
We can see our team did assist you throughout this and were actively pushing the courier to escalate this to get this item moved as quickly as possible.
All international shipments must go through customs clearance in the respective delivery country and CBP would have been required to process this correctly before the item could be sent out for delivery. Whilst customs and CBP are a governmental agency, they will always try and process items as quickly as possible but neither My Baggage nor any of the couriers can speed up this process.
We are sorry for the delay in this instance and would re-iterate again that delays of this nature are rare. If you need anything else, please let us know. Our customer service team is available via email and phone at www.mybaggage.com/contact
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.