My Best Friends Wardrobe Reviews 

386
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

Received a jumper at the end of Nov. Worn a handful of times and washed a per instructions - item is now falling to bits and looks about 10 years old - seams coming away etc after 12 weeks of owni... See more

Rated 5 out of 5 stars

I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric). I do love the designs of brand Dea Kud... See more

Company replied

Rated 5 out of 5 stars

I love shopping at MBFW, especially at sale time where you get such beautiful clothes at wonderful prices! My latest purchase is a jumper, cardigan and some amazingly comfy jeans! All packaged and dis... See more

Company replied

Rated 5 out of 5 stars

I always pop in to the Cranleigh My Best Friends Wardrobe. There is always a range of interesting items to browse and buy. The lady who is always there, Laura is always helpful and kind. I have had a... See more

Company details

  1. Women's Clothing Store
  2. Boutique
  3. Clothing Store
  4. Costume Jewelry Shop
  5. Dress Store
  6. Fashion Accessories Store

Written by the company

Founded, as the name would suggest, by two best friends, My Best Friend’s Wardrobe is a leading womenswear and lifestyle brand coined in 2019 by Francesca Beaumont and Sian Haley. Born out of a love for fashion, business and quality, the two, who met by chance at an event, have developed the brand to become synonymous with variety and stylishness, offering a fresh approach to both staple wardrobe essentials, seasonal trends and fun occasional pieces. Quality and imbuing a sense of style and a life well lived, not just a lifestyle is at the heart of their brand and spirit, which is replicated across both their online and offline presence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

386 reviews

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No recent history of asking for reviews

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4.5

All reviews

(386)

1 review in the last 12 months

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Rated 5 out of 5 stars

Reviewing dress suppliers.

I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric).
I do love the designs of brand Dea Kudibal for dresses, if ever you were thinking of switching.
She selects an unusually lovely quality drape to all her fabrics, rare in today's mass market, and a detail so often overlooked by retailers. She goes for easy wear, fabulous elegance, I have lots of her dresses, and they are always admired, and oh so comfortable!
Just a suggestion for Cranleigh lady shoppers, especially now "140" has sadly gone.
J Allison.

September 28, 2024
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Reply from My Best Friends Wardrobe

Thank you for your comprehensive review and we will pass the feedback on :) Team MBFW x

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Rated 5 out of 5 stars

Very friendly

Very friendly, professional and helpful

September 21, 2024
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Reply from My Best Friends Wardrobe

Thank you for your review :)

Rated 5 out of 5 stars

Love the quality and stylish fit

Love the quality, contemporary and stylish no fuss designs. Great fit and great price.

September 19, 2024
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Reply from My Best Friends Wardrobe

:) Thank you. Enjoy your purchases and we hope to see you again soon :)

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Rated 5 out of 5 stars

Very happy

Great pair of jeans and incredibly fast delivery. Thank you

September 13, 2024
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Reply from My Best Friends Wardrobe

Enjoy the jeans and we hope to see you again soon!

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Rated 5 out of 5 stars

The lady in shop was very helpful

The lady in shop was very helpful, got the feeling they were genuinely giving good advice. Felt like a local school mum.

September 10, 2024
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Reply from My Best Friends Wardrobe

We have passed on the kind words to the shop you purchased from x

Rated 5 out of 5 stars

A Great Experience

I ordered on line the Rae Cropped Jumpers in 3 different colours as they were not in my local store.
This proved a great experience, once ordered and promptly confirmed, I was advised by yourselves of the status of my order from the moment of shipment to when they were received by the courier and the exact time delivery was expected. My wonderfully packed parcel, with my gorgeous goodies arrived exactly as you had stated efficently and with no damage. I will most certainly be using this service again. Thank you so much for making this a very enjoyable experience.

September 6, 2024
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Reply from My Best Friends Wardrobe

Thank you for the extensive review. We appreciate your feedback, and glad you enjoyed your purchases. We aim to please ;) Team MBFW x

Rated 5 out of 5 stars

Lovely knits

Love this jumper. It's so soft and comfortable and i have it in two colours. Great service. I would definitely recommend My Best Friend's Wardrobe.

September 4, 2024
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Reply from My Best Friends Wardrobe

Thank you for the lovely review, and we really hope you enjoy your purchases !

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Rated 5 out of 5 stars

Really pleased with my purchases and…

Really pleased with my purchases and customer services were so helpful when I contacted them about delivery of an item. First class service - thank you.

August 27, 2024
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Reply from My Best Friends Wardrobe

Thank you for your review :) We hope you enjoy your purchase

Rated 5 out of 5 stars

Staff

Staff, kind and very helpful

August 24, 2024
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Reply from My Best Friends Wardrobe

Thank you for your review :) our staff appreciate the comments

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Rated 1 out of 5 stars

Really poor experience when making a…

Really poor experience when making a purchase.

I purchased a dress and the item was confirmed at a DPD pick up point for collection. When I went to the pick up point to collect it, the item was advised by the shop as not there. I insisted and insisted that they look for it and no parcel was found.

I contacted My Best Friend’s Wardrobe for assistance. Despite the money having left my account and no parcel in my hands I have to wait an undefined period of time for a refund or update.

August 5, 2024
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Reply from My Best Friends Wardrobe

Hi Gillian,

We have looked into the delivery of your package and the following has happened:

We sent the item the day your order was placed. And the delivery address was changed at this point (for a pickup point) at this time:

You requested a pickup delivery.
Aug 6, 7:25 AM

We are aware as you spoke to one of our customer care team on Friday afternoon, as DPD hadn't delivered the parcel to the correct location. Unfortunately this is out of our control.

I can see as of 14:00hrs on Monday 12th August the item is now delivered and waiting for you to collect it.

Of course if DPD have lost the item, we would as a priority refund you.

If you are experiencing any further problems please do contact our customer care team at customercare@mybestfriendswardrobe.co.uk or call 0330 164 0005.

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