Received a jumper at the end of Nov. Worn a handful of times and washed a per instructions - item is now falling to bits and looks about 10 years old - seams coming away etc after 12 weeks of owni... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I think keeping to the knitwear is a good plan, as I felt the dress fabrics were not quite up to standard (a little too synthetic for my choice of fabric). I do love the designs of brand Dea Kud... See more
Company replied
I love shopping at MBFW, especially at sale time where you get such beautiful clothes at wonderful prices! My latest purchase is a jumper, cardigan and some amazingly comfy jeans! All packaged and dis... See more
Company replied
I always pop in to the Cranleigh My Best Friends Wardrobe. There is always a range of interesting items to browse and buy. The lady who is always there, Laura is always helpful and kind. I have had a... See more
Company details
- Women's Clothing Store
- Boutique
- Clothing Store
- Costume Jewelry Shop
- Dress Store
- Fashion Accessories Store
Written by the company
Founded, as the name would suggest, by two best friends, My Best Friend’s Wardrobe is a leading womenswear and lifestyle brand coined in 2019 by Francesca Beaumont and Sian Haley. Born out of a love for fashion, business and quality, the two, who met by chance at an event, have developed the brand to become synonymous with variety and stylishness, offering a fresh approach to both staple wardrobe essentials, seasonal trends and fun occasional pieces. Quality and imbuing a sense of style and a life well lived, not just a lifestyle is at the heart of their brand and spirit, which is replicated across both their online and offline presence.
Contact info
Unit 1, Elm Farm Park , IP31 3TB, Thurston, United Kingdom
- 01284 653626
- customercare@mybestfriendswardrobe.co.uk
- mybestfriendswardrobe.co.uk
4.5
Excellent
386 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful dress!
Wonderful choice of clothes of good quality and design. Nice website. Excellent delivery service.
August 8, 2024
Reply from My Best Friends Wardrobe
Thank you for a fantastic review. :)
Advertisement
Ordering was easy and my dress arrived…
Ordering was easy and my dress arrived quickly. I am delighted with the beautiful dress.
August 6, 2024
Reply from My Best Friends Wardrobe
Thank you for your kind review :)
Reply from My Best Friends Wardrobe
Thank you and enjoy your purchase :)
Reply from My Best Friends Wardrobe
Thank you for your review :)
Reply from My Best Friends Wardrobe
Thank you for your review, we have passed your kind words onto the shop :)
Advertisement
Reply from My Best Friends Wardrobe
Thank you for your lovely review :)
Great designs styles and fabrics
Always very helpful - love the styles colours and fabrics
July 17, 2024
Reply from My Best Friends Wardrobe
Thank you for the review, we appreciate it :)
Great selection very helpful
July 14, 2024
Reply from My Best Friends Wardrobe
Thank you for your review :)
Beautiful dress
Beautiful dress
Excellent delivery time and wonderful customer service !!
July 8, 2024
Reply from My Best Friends Wardrobe
Thank you for the review, do enjoy your purchase :)
Advertisement
Very prompt service and delivery
July 10, 2024
Reply from My Best Friends Wardrobe
Thank you for your review :)
Super friendly and very helpful staff
Super friendly and very helpful staff, helped to choose items for me that I wouldn't have that looked amazing. Love this shop!
July 5, 2024
Reply from My Best Friends Wardrobe
We have passed the kind words onto the shop staff! :)
Great helpful customer service
Great helpful customer service. I had been bought a dress which didn’t quite suit me. I received helpful advice and exchanged the dress for a much more suitable one for myself.
July 6, 2024
Reply from My Best Friends Wardrobe
Thankyou for the review, we have passed it onto the staff. :)
Love my dress
Love my dress, quality is perfect. Also loved the shipping experience. Will keep re-ordering.
July 3, 2024
Reply from My Best Friends Wardrobe
Thank you for your review :)
Advertisement
I love my purchases!
I love my purchases!! Laura was great…. Helpful, friendly, not pushy! Just perfect.
June 21, 2024
Reply from My Best Friends Wardrobe
Thank you for your kind review :)
Really well merchandised inside the…
Really well merchandised inside the shop, great advice and service
May 31, 2024
Reply from My Best Friends Wardrobe
Thank you for your lovely review, the team really appreciate it :)
Reply from My Best Friends Wardrobe
Update:
We contacted you and refunded your duty costs as there was an error with our shipping handler, they should not have charged you the customs duty.
We have also spoken to you about the issues you might have had with the garments, and established that there was no actual issues with what we sent you.
We hope you enjoy your purchases.
Hi Avrril,
One of our customer service team will contact you today to resolve this issue.
Kind regards, Team MBFW x
Gorgeous dress
Saw the dress on Instagram and ordered it thinking I can send it back if it’s rubbish! Well it arrived quickly and wow it’s gorgeous! I’m off to Ibiza too so will do my own Ibiza edit!
June 7, 2024
Unprompted review
Reply from My Best Friends Wardrobe
Thank you for your kind review. :)
Advertisement
Excellent service lovely ladies in…
Excellent service lovely ladies in Cobham shop, honest in a good way!
June 3, 2024
Reply from My Best Friends Wardrobe
Thank you for the kind review, we have passed this onto the shop staff! :)
Friendly,helpful service,will…
Friendly,helpful service,will definitely shop there again.
May 30, 2024
Reply from My Best Friends Wardrobe
Thank you for your kind review. :)
Very nice well made and fitting dress
Very nice well made and fitting dress. Posted promptly in good packaging.
May 22, 2024
Reply from My Best Friends Wardrobe
Thank you for your review, it is appreciated :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.