MyBritishPassport Reviews 

Excellent experience. I was very worried about the time it would take to renew my passport from overseas as we had flights booked in 8weeks, but Hayley made facilitated the process extremely efficiently and kept me updated consistently along the way.

Turn around time was 3 weeks from submission to having my new passport delivered to Australia.

I would highly recommend this company for anyone needing to get their applications organised quickly and seamlessly.

Thank you!

My queries were handled quickly, clearly and unambiguously - a real pleasure. The designated staff member who helped me was quick to respond, very informative and guided my application process efficiently and effectively. A very professional approach and a pleasure to deal with. Thank you!

Clear and responsive communication, all questions answered, clear details to follow, secure postage

Using this service to get my new passport has been seamless. The communication has been regular and helpful. Keeping me up to date with the process.

The consultant I worked with was at mybritishpassport.com. She was amazing, extremely knowledgeable, kind and courteous. She answered all my questions with answers that indicated a strong background in her field and patience. It was truly a privilege to be able to gain from her skills and kindness.

Robyn was extremely helpful and patient walking me through the process. She was always pleasant sharing her knowledge and keeping me informed throughout the procedure. I could not have done it without her help as my technological skills are limited.

they are a great company to do business with everything went smoothly lots of paper work but they handled everything professionally very pleased with there work

I live in the EU and had to renew my British passport which was nearing expiry. After my initial contact I had a dedicated correspondent, who appeared pleasant and helpful. Whether It was a person or AI I don't know, but it felt very much like a friend, giving advice and making useful suggestions. There were no short cuts. Each time I sent a query or some information, it was acknowledged at the beginning of the following day. One step at a time. When I had trouble with the size of my photo I received helpful suggestions on how best to resend it according to various possible configurations. The tone was always encouraging, never accusatory, and the communication always ended with an informal pat on the back. The whole experience was reassuring and rapid. It took about 4 weeks, including Easter.

My last UK passport was issued in 1985 - so I had to apply for a passport from scratch. There were a number of issues with my birth certificate and the spelling of my mother's name. These complications were difficult for me to resolve. But with the consistent, kind and patient correspondence, Saretha guided me through the maze and I now have my passport. I don't think I could have done this without her help, thanks a million.

Brittany made the whole process possible. Could not have done it without her.

Brittany made the whole process easy , with clear instructions every step of the way , a masterclass of good customer service. I would confidently recommend 100pc using this service .
😎

I had confidence in Christa. Helping me through all the
difficult process. As my application was not as normal.

The representative, Robyn, was attentive, polite, profesional and ultimately a great help through all the process

I’m a dual UK/Canadian citizen living in USA as a permanent resident. My prior UK passport expired in 1994 so this application was treated as a 1st time passport application. I was assigned to Robyn who was phenomenal with my application process from initial consultation, submission of documents and going to bat with HMPO when informed that a document wasn’t located at HMPO knowing that I had submitted it. Fortunately it was located and passport approved.
Robyn kept me informed along the way so there wasn’t any guessing where the application stood with HMPO.
I’ll be using their services again to obtain my sons 1st passport.

In australia and had to get a brittish passport to get into England. They were great help in getting my brittish passport.

Chelsea was very responsive and helpful in securing my passport in the US despite challenges sending and receiving to the US (DHL not great here). Felt informed in every step of the process. Nice work!

I was dealing with a person called Miguel and his dealing with my Passport renewal was so very efficient. His replies to my emails were prompt, he dealt with finding my original passport had my name spelt wrong very efficiently and he explained everything so well.
The whole process was outstanding and I felt like I was dealing with a real knowledgeable person.

Very easy to deal with and Natasha, our consultant, was very attentive and ensured we sent in the correct documents as required. A single payment covered the cost of the passport, and the pick up and delivery of the passport docs, and the passports themselves. Would not hesitate to recommend them.

As a senior, I found the process daunting, but the consultant assigned to me helped me with the task. The advice I received from the consultant was always clear as were the forms I had to complete.There were difficulties with a name change that had to be made, but the appropriate forms were sent electronically to me to correct the problem.

Obtaining a digital passport photo was a problem. Likely because of my white hair,the first two photos I submitted were not accepted and I had to resort to having a grey rinse put into my hair before it was acceptable.

I started this process in February 23 (Passport enquiry Advice # 517141653) and I received the new passport April 21st which seems to me a long time for the process to happen.

My Canadian passport suggest that the details for a contact persons be written in pencil so that a change could be made should the persons contacted also change. I note that this is not the case on the page in the British passport.