MyBritishPassport Reviews 

1,202
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 464 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear guidance throughout the process. Many people found the service to be highly efficient, making complex procedures effortless and straightforward. Reviewers frequently highlighted the excellent customer service and prompt response times, ensuring they felt supported and informed at every step. Consumers appreciated the personalized approach, with dedicated consultants providing peace of mind and reducing stress during the application process. This comprehensive support and clear communication contributed to a smooth and easy user experience for many.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and ease of use,... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, helpfulness,... See more

Response time

Customers consistently note positive experiences with response times, with many reporting that concerns,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic. Made the whole process of renewing my British passport from the US extremely effortless and straightforward. Lindi was extremely helpful and kept me informed and updated at every... See more

Company replied

Rated 5 out of 5 stars

Somehow the UK PASSORT contract coped with the nerves and anxiety of this 87 year old applicant - and i found it totally successful because each step of the process was clearly laid out with no p... See more

Company replied

Rated 5 out of 5 stars

MyBritishPassport lead me through the process step by step. They used clear language & good description in what to do & what would happen next. Yes I could have done it independently but they complete... See more

Company replied

Rated 5 out of 5 stars

Madeleine was a professional and helpful consultant, ensuring all my documents were right, saving me problems further down the line. She kept me informed at all times of what was needed. I would h... See more

Company replied


Company details

  1. Passport Agent

Written by the company

MyBritishPassport is the leading international British Passport Service Provider catering to British citizens residing outside of the UK. Since its establishment in 2008, the company has been offering efficient and hassle-free online services for British Passport renewals, replacements, and applications from abroad.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,202)

431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, personal service.

Renewing my British passport from Australia was very easy. The online application was simple with assistance given at every step. The whole process from completing the online form to receiving my new passport in Australia took just 4weeks. Great service!

April 21, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your wonderful review and for choosing us to assist with your UK passport application. We’re delighted to hear you had a positive experience, and your support encourages us to keep providing excellent service. Wishing you safe travels and many memorable journeys with your new British passport!

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Rated 5 out of 5 stars

British Passport Renewal

We recently renewed our British Passports with MyBritishPassport. The service we received from Christa was invaluable. The whole process was made so much simpler and she guided us every step of the way. It was great to have someone you could contact at anytime throughout the process with any questions about the renewal process. I would certainly recommend MyBritishPassport to anyone planning to renew a British Passport.

April 20, 2026
Unprompted review
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Reply from MyBritishPassport

We truly appreciate your kind feedback and are so glad you’re happy with the service you received. Making the passport process simple and stress-free is our priority, and it’s great to know we delivered. Enjoy every opportunity that comes with your new UK passport!

Rated 5 out of 5 stars

I thought this experience would be…

I thought this experience would be stressful, however, Glenda was fabulous. I was kept informed of every step and my questions were answered quickly and accurately.

April 22, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!

Rated 5 out of 5 stars

Process is very "Streamlined"

Was guided step by step through the process. Emails were answered promptly and often outside of normal business hours. "Next Steps" in the process as well as expected timelines were communicated clearly. Extremely pleased with my advisor.

April 21, 2026
Unprompted review
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Reply from MyBritishPassport

We’re grateful for your kind words and for allowing us to assist with your application. Knowing you had a great experience motivates us to continue serving our customers with care and professionalism. Safe travels and best wishes on your upcoming journeys!

Rated 5 out of 5 stars

Couldn't have had a better experience renewing ouur British passports

We were very impressed with the help that our "case manager" gave us. We are in Tasmania, so big time difference with England - but Juan-Pierre always answered queries and emails overnight so we had the answer the next day. And he made the steps simple too,
Couldn't have had a better experience renewing our British passports, and it was very timely as well.

April 21, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!

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Rated 4 out of 5 stars

Passport renewal

I Ananda Paranathala received a continuous service on my passport renewal and promptly responding to my emails. Reliable and safe system.
Thank you Natasha.

April 21, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your encouraging feedback and for choosing our services. We’re glad we could make your UK passport application straightforward and efficient. Here’s to many safe, enjoyable, and unforgettable trips ahead!

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to actually receiving passport. Kept informed as to the progress of my application and the service received from Anelia was excellent and appreciated.
Regards: David L. Vine
Western Cape South Africa

March 3, 2026
Unprompted review
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Reply from MyBritishPassport

We’re grateful for your kind words and for allowing us to assist with your application. Knowing you had a great experience motivates us to continue serving our customers with care and professionalism. Safe travels and best wishes on your upcoming journeys!

Rated 4 out of 5 stars

Hanel who assisted me was helpful…

Hanel who assisted me was helpful throughout the process

February 14, 2026
Unprompted review
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Reply from MyBritishPassport

It’s excellent to know you were satisfied with our service. Wishing you many happy and safe adventures with your new British passport!

Rated 5 out of 5 stars

Amazing service.

I had a really positive experience with My British Passport. They were incredibly helpful throughout the process, responded promptly to all my queries, and took the time to answer every question clearly.It made what could have been a stressful situation feel straightforward and well supported. I would definitlely
recommend their service to anyone needing guidance with their passport application. Thank you Jaun-Pierre.

April 2, 2026
Unprompted review
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Reply from MyBritishPassport

We sincerely appreciate your thoughtful review and the time you took to share your experience.customers, and we're happy to know you’re satisfied with our service. Safe travels, and enjoy the benefits of your new UK passport.

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Rated 5 out of 5 stars

Very easy process was all laid out on…

Very easy process was all laid out on what to do thanks Jan

April 21, 2026
Unprompted review
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Reply from MyBritishPassport

We’re grateful for your positive review and the opportunity to assist you with your UK passport application. Your satisfaction is our top priority, and it’s fantastic to hear you’re happy with the service provided. Safe and happy travels!

Rated 5 out of 5 stars

Hayley was very pleasant to deal with

Hayley was very pleasant to deal with. Efficient and timely responses, clear instructions from her and from your company. I would have no hesitation to recommend your services to friends and family. Thank you.

April 20, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your positive feedback. Our goal is to make every UK passport application as straightforward and efficient as possible, and we’re glad to know we achieved that for you. Wishing you many exciting adventures ahead!

Rated 5 out of 5 stars

British passport after 40 years. We are so glad we used this company to…

We are so glad we used this company to help guide us through the passport filing. Dealing with government agencies comes with stress and frustration. They made the process so easy and were available with answers to our questions. We had to order some missing documents and they gave us contact emails so we could do that. We had Hayley as our advisor and she was pleasant knowledgeable and responded back immediately never leaving us waiting. Can’t say enough about them Hayley and their service. For us it was well worth the extra cost. We received our British passports within weeks. Would not hesitate recommending them.
Davidson’s
Calgary Canada

April 20, 2026
Unprompted review
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Reply from MyBritishPassport

We’re so pleased to know you had a great experience with our team. Thank you for choosing U.K.Passports, and we wish you countless wonderful journeys with your new passport in hand.

Rated 5 out of 5 stars

Jan was very helpful and efficient an…

Jan was very helpful and efficient an easy to deal with.
She provided me with regular updates and progress regarding my passport application.
I was provided accurate timelines so I knew when to expect my new passport.
Highly recommend.

April 20, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your fantastic feedback! It’s always our aim to provide a smooth and supportive experience, and we’re delighted we could help. May your new British passport bring you many exciting travel opportunities.

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Rated 5 out of 5 stars

Top Rating for My British Passport

Shaun was amazing and led me through the complicated experience of applying for my British passport from beginning to end. He thoroughly checked all my document and saved me from a lot on unnecessary hassle. To me it was well worth the extra money to use My British Passports.com I highly recommend them.

March 18, 2026
Unprompted review
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Reply from MyBritishPassport

We’re grateful for your positive review and the opportunity to assist you with your UK passport application. Your satisfaction is our top priority, and it’s fantastic to hear you’re happy with the service provided. Safe and happy travels!

Rated 5 out of 5 stars

Passport renewal

This is a great service; I was a sceptic before deciding to take a chance and use this service and I am so pleased that I did. I can't thank my consultant Brittany enough for her support and guidance throughout this whole process. I was kept informed and given appropriate instructions in a most professional manner, and I received my new passport within 30 days. Thank you to everyone involved.

April 17, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for your positive feedback. Our goal is to make every UK passport application as straightforward and efficient as possible, and we’re glad to know we achieved that for you. Wishing you many exciting adventures ahead!

Rated 5 out of 5 stars

Straightforward process

Straightforward process, prompt communication, clear about requirements, happy to recommend.

April 17, 2026
Unprompted review
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Reply from MyBritishPassport

We’re so pleased to know you had a great experience with our team. Thank you for choosing U.K.Passports, and we wish you countless wonderful journeys with your new passport in hand.

Rated 5 out of 5 stars

I would recommend this service

I would recommend anyone to use this service.
Hayley processed my application for a renewal passport from start to finish. Very professional and kept me in the loop all the way through, keeping my stress level to a minimum. Thanks to all the team involved.

April 15, 2026
Unprompted review
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Reply from MyBritishPassport

We’re grateful for your positive review and the opportunity to assist you with your UK passport application. Your satisfaction is our top priority, and it’s fantastic to hear you’re happy with the service provided. Safe and happy travels!

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Rated 5 out of 5 stars

Great service from UK Passports

The assistance that I received from the consultant appointed to my case was outstanding. I can only offer my sincere thanks to Brittany who guided me through the process, making it easy to get approval.

April 13, 2026
Unprompted review
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Reply from MyBritishPassport

Thank you for sharing your experience and for your generous review. It means a lot to our team to know our efforts made a difference. We hope your new British passport opens the door to many exciting adventures ahead!

Rated 5 out of 5 stars

My dealings with Jan were professional…

My dealings with Jan were professional & prompt, giving the impression of personal involvement on her part to ensure an easy set of instructions and updates, on a step by step process. Highly commended.

Alan.

April 15, 2026
Unprompted review
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Reply from MyBritishPassport

Your positive feedback is greatly appreciated! We’re thrilled to have supported you through your passport application and are pleased everything met your expectations. Wishing you smooth travels and fantastic experiences wherever you go.

Rated 5 out of 5 stars

Renewing my UK passport from Canada

The renewal process from Canada through MyBritishPassport took exactly 6 weeks for me to receive my passport from my first contact with them. Madeleine was assigned as my consultant and she was extremely helpful and efficient in guiding me through the online process. I would definitely recommend using their services.

February 26, 2026
Unprompted review
MyBritishPassport logo

Reply from MyBritishPassport

Thank you for your thoughtful review and for placing your trust in us. Our team is committed to delivering reliable and efficient service, and we’re so happy to hear you were satisfied. Have a wonderful time exploring the world with your new UK passport!

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