My Car Import Reviews 

1,038
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and supportive staff for taking care of everything, ensuring that complex vehicle importation procedures remain entirely simple and stress-free. Consumers also appreciate the intuitive online portal, noting that it delivers prompt answers, easy document uploads, and reliable guidance from beginning to end. Many reviewers often note the excellent overall service provided, emphasizing the remarkable flexibility regarding vehicle collection times to easily accommodate personal schedules. However, some people mentioned that communication could occasionally experience delays or that receiving more explicit instructions regarding the required paperwork would improve the overall experience.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is extremely helpful and makes... See more

Staff

Consumers find staff to be positive, highlighting helpful and knowledgeable service from the entire team.... See more

Customer service

Reviewers highlight positive aspects of customer service, noting phenomenal support, excellent communication,... See more

User experience

Users describe positive interactions with user experience, highlighting how uncomplicated and straightforward... See more

Response time

People report positive experiences with response time, highlighting excellent service and timely updates... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Complete help and support from start to finish, I finally imported my Classic car from our time living abroad, having left it in a foreign barn for nine years and then a U.K garage for a year I needed... See more

Rated 5 out of 5 stars

I have recently imported and registered my Landrover from France. From my initial enquiry their advice and information was helpful and accurate. Whilst I initially thought their fee was steep, I thin... See more

Rated 5 out of 5 stars

Exceptional! I was struggling with the thought of taking my bike Gosforth and having it tested to get UK registration. Hiring a van, taking a day off work, going through the test and not knowing... See more

Rated 5 out of 5 stars

Made the experience of bringing a car into the UK very simple and they took care of everything. This included helping me with sourcing the vehicle using a reliable and recommended source. Steph kept m... See more


Company details

  1. Import Export Company
  2. Auto Tag Agency
  3. Driver and Vehicle Licensing Agency
  4. Importer
  5. Vehicle Shipping Agent

Written by the company

My Car Import have been importing vehicles to the UK from all over the world for the last 25 years. We offer customers wishing to import a vehicle into the UK an easy alternative to having to take on the process by themselves. We have built our business on a professional door-to-door service that covers every aspect of your vehicle import and stop the potential problems if you do not have our team to help you. We have the extensive and detailed knowledge required to make the decision to import a vehicle to the UK an easy one – we are here to offer the solution to import your vehicle to the UK. If you’re relocating to the UK, purchased a car of any age from abroad or bringing your European car into the country, we’re here to help. Use My Car Import for your vehicle import and you will be assured whilst we use our worldwide business to business network, industry knowledge and unique privately operated IVA testing facilities to quickly and cost effectively get you and your car back on the road here in the UK. REASONS TO CHOOSE MY CAR IMPORT: EU & NON-EU VEHICLE IMPORT EXPERTS WORLDWIDE NETWORK OF CONTAINER SHIPPING THE ONLY PRIVATELY HELD IVA TESTING LANE FOR PASSENGER CARS IN THE UK A HUGELY EXPERIENCED TEAM OF IMPORT, TESTING AND REGISTRATION EXPERTS FASTEST TURNAROUND TIME DOOR TO DOOR OF ANY FIRM IN THE UK FAST TRACK DVLA REGISTRATIONS EXTENSIVE AGENT AND PARTNER NETWORK THROUGHOUT THE WORLD IN HOUSE LIGHT CONVERSIONS AND COMPLIANCE TESTING PREPARATION


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,038)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made the importation simple,

Made the importation simple,
I imported my LHD Jag into the UK and used MyCarImport for the process and dealing with the DVLA.
Allowed me to do a road trip to the UK without the hassle of what to do when arriving.
Made sense and sped up the process to get the plates (arrived within 14 days) and ensured no issues. Would use again, big thanks to James who did the processing of the paperwork.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish - can’t fault this company

From start to finish, phenomenal customer service and accurate pricing! I imported my dad’s E-Type Jaguar to the UK and had clear instructions from the very start. Portal was very easy to use and everything went like clockwork, exactly according to quote which was very reasonable in my opinion. Highly recommend this company and would never use anyone else for importing cars!

October 20, 2025
Unprompted review
Rated 5 out of 5 stars

professional

Their experience and professionalism in helping me navigate through the process of re-registering my vehicle back to the UK was brilliant. As the client l didn't have to do anything apart from when they would ask for the relevant documents which were forwarded to them via their portal which made this all the more easier. I could not fault their expertise and if I had a question that I'd wish to ask they came back with an immediate answer and if they didn't have the relevant information they would get back in touch either by email or phone call. I would definitely use them again. Very impressed with their whole process. Thank you... Mr Palmer

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Motorcycle Registration

I've imported a motorcycle from the middle east and had issues trying to register myself. My Car Import handled the registration and any query I had promptly. And as the motorcycle is over ten years old, My Car Import could register remotely and only required documentation. Wish I used them from the start!

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from James and Ryan at…

Great service from James and Ryan at MyCarImport, what had become an increasingly stressful process of trying to figure out what was needed to import my vehicles to the UK, the guys took all of that stress away and handled the whole process, uploading of required files was easy through the portal and updates were frequent. Would highly recommend them.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Importing a classic car

Importing, customs, VAT and DVLA registration is a scary undertaking for an individual. There is lots of conflicting advice and horror stories of high additional costs.

Luckily I was recommended My Car Import and all those worries fell away very quickly as I got quick responses and advice plus an excellent portal to guide me through the process and all the paperwork.

Everything went to plan and once the MOT was completed the registration acceptance followed very quickly.

I HIGHLY RECOMMEND you use MY CAR IMPORT - you will be in safe hands

November 7, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for this detailed and thoughtful review. We’re thrilled to hear we could take the stress out of the import process and guide you smoothly through every step. Your recommendation means a lot, we’re glad you felt safe and supported with us.
The Team @ My Car Import

Rated 5 out of 5 stars

Professional services and on time delivery

My Car Import is a professional car importer that I will recommend. They provided all-in-one services from car import and registration. Staff at different steps of the process answer my queries patiently which give me peace of mind during the whole process. Thank you!

October 28, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for your wonderful review. We’re delighted to hear that we gave you peace of mind throughout the process. We really appreciate your recommendation.
The Team @ My Car Import

Rated 5 out of 5 stars

LHD TO RHD FOR THE UK

Allow me to import a motorcycle & sidecar from France to the UK with any problems what so ever.

October 30, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

This is great, thank you for taking the time to review. It's always great to hear the process was smooth and without problem.
The Team @ My Car Import

Rated 5 out of 5 stars

excellent Service

Great communication - very helpful and informative.

October 21, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for taking the time to provide your review. We're pleased to hear that you found the communication helpful and informative. Here if you need us in future.
The Team @ My Car Import

Rated 5 out of 5 stars

Stress free experience

Stress free experience, quietly working in the background to get process done and yet still keeping me updated on progress.
Many thanks
Jim Cowley

October 23, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thanks for your kind words. We’re glad to hear the process felt stress-free and that our updates kept you informed along the way.
The Team @ My Car Import

Rated 5 out of 5 stars

Easy imports, no stress

I imported a vehicle to the UK from Australia. My Car Import answered my initial questions even before I had accepted their quote, and kept my up to date throughout the process. Their online portal is easy to use a d follow. They made the process easy from start to finish.

October 11, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thanks so much for your review. We’re really pleased to hear you found the process straightforward and our team helpful throughout. It’s great that the online portal made things easier too.
The Team @ My Car Import

Rated 5 out of 5 stars

My Ford 1930 Model A delivered from NZ to UK

Great communication at all times by Steven Chapman of My Car Import. Good flexibility in delivering the vehicle to me rather than awaiting registration which has since been completed. My Ford Model A looked great on delivery exactly as it did when I handed it over to My Car Import in Auckland New Zealand in April 2025

September 16, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thanks for the great review. We’re delighted to hear you were happy with the communication and delivery process. It’s fantastic to know your Ford Model A arrived looking just as it left New Zealand. We’ll be sure to pass your kind words on to Steven.
The Team @ My Car Import

Rated 5 out of 5 stars

Excellent service always informed of…

Excellent service always informed of process

October 14, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for your kind words. We’re delighted to hear that you were happy with the service and were informed throughout the process. Here if you need us in future.
The Team @ My Car Import

Rated 5 out of 5 stars

Car import

Dealt with efficiently

October 14, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you so much for taking the time to review. It's great to hear that everything was dealt with efficiently.
The Team @ My Car Import

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect, professional and fast. Really appreciate sorting this out for me! Thank you very much!

October 14, 2025
Unprompted review
My Car Import logo

Reply from My Car Import

Thank you for your feedback. We’re thrilled to hear you found the service professional, fast, and seamless. It was our pleasure to help get everything sorted for you.
The Team @ My Car Import

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