"The experience was great! He quickly understood the issue, took his time explaining it, and walked me through how to fix it step by step. He stayed on the line until everything was installed proper... See more
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Review summary
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We reached out to MyChoiceSoftware.com for software purchasing and had a great experience with the support we got from Jake at MyChoiceSoftware. He sent us a quote within a day after we reached out an... See more
Company replied
I was searching to buy an older version of MS Office so I could keep running Publisher on a new Windows11 computer. There were so many sellers online and I knew many of them were scams. This business... See more
Company replied
As a recent customer of My Choice Software I strongly support their 5 star rating. I bought a copy of Office 2019 from their website and downloading went fine, but I was unable to activate the product... See more
Company replied
Company details
- #22 of 343 best companies in Software Company
- #3 of 25 best companies in Cloud Computing Service
- #4 of 33 best companies in Computer Software Store
- #3 of 80 best companies in Software Vendor
- #3 of 57 best companies in Telecommunications Service Provider
About My Choice Software
Written by the company
Customer satisfaction is our priority
As an industry leader in software and technology retail, customer satisfaction is our number one priority. Our goal is to deliver a universal solution for all of our customers’ software needs, while maintaining the industry’s lowest prices.
My Choice Software - your Software Choice
Written by the company
- We're committed to our customers!
- We have a long standing commitment to treat our customers how we would want to be treated -- with care, kindness and respect. Our commitment to customer service goes beyond that of other companies with our complimentary installation assistance program and our education resources provided to aid our customers find the solutions they need to make an informed purchasing decision.
Contact info
23706 Birtcher Drive, 92630, Lake Forest
- 800-318-1439
- Support@mychoicesoftware.com
- mychoicesoftware.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jake is great.....
February 5, 2026
Unprompted review
Reply from My Choice Software
Thank you for the review. We’re glad you had a great experience with us.
Had my old trusty computer no longer worked on web
Had my old trusty computer no longer able to work on the web. Had the money back guarantee when to upgrade. Apparently my computer was too old for it to be upgraded. After getting new computer was able to replace the lost software with their guarantee. Very good company to work with that is good to their word. Will buy from them again if needed.
February 5, 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the detailed review, Lowell. We’re glad we could help clarify the upgrade options, stand by our guarantee, and get everything sorted once you had your new computer. We truly appreciate your trust and kind words, and we look forward to helping you again if you ever need us.
Thorough information
Thorough information. Patient with my question. Perfect ending, the problem was solved
February 7, 2026
Unprompted review
Reply from My Choice Software
Thank you for the great review, Lee. We’re glad the information was helpful and that your questions were answered patiently.
Reply from My Choice Software
Thank you for the kind feedback, Mike. We’re glad you had a good experience and appreciate you taking the time to leave a review.
Communication was great
Communication was great. Also, I had a question that was technical, and it was answered promptly and very thoroughly that’s unusual because most of us read too quickly so I would trust them with another purchase. My purchase date and first emails were in 11/2025; my question was in 01/2026.
January 16, 2026
Unprompted review
Reply from My Choice Software
Thank you for the detailed and thoughtful review, Mindy. We’re glad to hear that our communication stood out and that your technical question was answered promptly and thoroughly—even months after your original purchase. Supporting our customers over the long term is important to us, so it’s great to know that came through. We truly appreciate your trust and are happy to hear you’d feel confident purchasing from us again. If you ever have more questions or need assistance in the future, we’re always here to help.
Your rep Alex was great
Your rep Alex was very patient, knowledgeable, and understanding. I purchased your software without realizing that my laptop did not meet the minimum system requirements. He asked me a few questions and, based on my answers, promised a refund. Thank you, Alex! Even though this didn’t work out for me, I would be happy to recommend your software to my friends and family
February 6, 2026
Unprompted review
Reply from My Choice Software
Thank you so much for taking the time to share this thoughtful review, Patricia. We’re really glad to hear that we were patient, knowledgeable, and understanding while helping you through the situation. Even though the software wasn’t the right fit for your system, we’re happy we were able to quickly identify that and take care of the refund for you. Your willingness to still recommend us means a lot, and we truly appreciate your trust and kind words. If you ever need help in the future—or have questions before purchasing—don’t hesitate to reach out. We’d be happy to assist.
Alex was quick and efficient
Alex was quick and efficient. He was patient and able to help us get our Microsoft Office installed correctly.
February 6, 2026
Unprompted review
Reply from My Choice Software
Thanks so much for the kind feedback, Joy. We’re happy to hear we were quick, patient, and got Microsoft Office installed correctly for you. If you need anything else down the road, we’re here to help.
FRAUD
Bought 8 Windows 11 Pro keys.
4 had already been used and wouldn't activate.
The rep kept telling me to "troubleshoot", but nothing worked. BECAUSE THEY ARE USED KEYS.
Smells like Class Action
February 6, 2026
Unprompted review
Reply from My Choice Software
We take concerns like this seriously and want to clarify what’s happening. When a key appears to already be in use, it’s often related to system configuration, existing digital licenses, or multiple activation attempts during setup, which is why troubleshooting is the appropriate first step. When that doesn’t resolve the issue, we offer replacement keys. In this case, replacement keys were declined, and a refund was requested instead, which we accepted and are currently processing. You reported activation issues with several keys, and those keys are already in the refund process. If you have any remaining questions while the refund is being finalized, our support team is available to help.
Finn was very patient
Finn was very patient
He used a reassuring calm voice that made me feel comfortable. He was knowledgeable and it didn't take long for me to be able to get back to work I really appreciate him not making me feel incompetent
O
February 4, 2026
Unprompted review
Reply from My Choice Software
Thank you so much for sharing this experience, Roberta. We’re really glad our calm, patient approach helped you feel comfortable and supported. Making sure our customers feel confident and respected is very important to us, and we appreciate your kind words.
Great Service and Support
Finn was very quick in loading my Visio software and patient when I ran into a couple of issues. I appreciate the kindness, patience and great support. Thank you!
February 4, 2026
Unprompted review
Reply from My Choice Software
Thank you for the feedback, Al. We are known for our patience, and we’re happy we were able to support you through the process.
Gabe was patient with my fumbling around
February 4, 2026
Unprompted review
Reply from My Choice Software
Thank you for the feedback, Judith. We are known for our patience, and we’re happy we were able to support you through the process.
Jake was great
Jake was great! Extremely helpful! Made my installation process easy.
January 30, 2026
Unprompted review
Reply from My Choice Software
Thanks for the great review, Olivia. We’re happy we were able to help make your installation smooth and easy.
Installing Microsoft office 2024…
I was having a lot of problems installing my new Microsoft Office 2024 program I just purchased from you.
Alex took time walking me through the installation process. It turns out I had not uninstalled my older “Office” version.
He was very patient with me and walked me through the process.i appreciated it. Everything is working now.
February 2, 2026
Unprompted review
Reply from My Choice Software
Thank you for sharing your experience, Robert. We’re sorry to hear you ran into issues during installation, but we’re glad we were able to walk you through the process and get everything sorted out. Our patience and dedication are exactly what we aim for. We truly appreciate your business and are here anytime you need help.
Excellent customer service
I have received excellent customer service from Alex A. at My Choice Software today. As it turned out, there was no problem with the software that I purchased. Alex had to explain the product naming by Microsoft for me to understand that I purchased what I needed and that what I was sent WAS the correct software. Thanks for the explanation, Alex! (Sorry for wasting your time :-})
February 3, 2026
Unprompted review
Reply from My Choice Software
Thank you for taking the time to share your experience, Joseph. We’re glad we were able to walk you through Microsoft’s product naming and put your mind at ease. No time wasted at all—that’s exactly what we’re here for. We appreciate your trust in My Choice Software and are always happy to help if you need anything in the future.
It's "my choice" as a go-to for software... :)
Website is easy to use. If it's needed, Customer Service is always right on top of it. Tyler V. assisted when we needed it and product was delivered when he said it would be.
January 30, 2026
Unprompted review
Reply from My Choice Software
Thank you so much for the great review, Lisa. We’re thrilled to hear that our website and service made your experience a smooth one. We are happy to know our support and follow-through made a difference. We truly appreciate your trust in us as your go-to for software and look forward to helping again whenever you need us.
I couldn't make the Visio sw work (my…
I couldn't make the Visio sw work (my fault) and they cheerfully refunded my money.
January 26, 2026
Reply from My Choice Software
Thank you for your feedback, Freeman. We’re glad our team was able to help, and we’re always happy to make things right. We really appreciate you taking the time to share your experience.
Jake was great
Jake was great. He was able to identify my problem and provide a solution that worked.
February 2, 2026
Unprompted review
Reply from My Choice Software
Thank you for the great feedback, Marvin. We’re happy to hear we were able to quickly identify the issue and provide a solution that worked.
Reply from My Choice Software
Thanks so much John. We’re glad you’re happy with the product selection and really appreciate you taking the time to leave a review.
Web site is easy to navigate
Web site is easy to navigate. Product choice is excellent with easy to follow download and install instructions. My second order from this company. Highly recommended
January 24, 2026
Reply from My Choice Software
Thank you so much for taking the time to leave this review, George. We’re really glad you found the website easy to navigate and the download and installation process straightforward. It means a lot to have you back for a second order, and we truly appreciate the recommendation. We look forward to serving you again.
Availability of software I was…
Availability of software I was interested in. Price.
Download instructions. Everything a smooth clear experience.
January 23, 2026
Reply from My Choice Software
Thank you for your feedback, David. We’re glad to hear the software availability, pricing, and download instructions met your expectations and that everything went smoothly. We appreciate you taking the time to share your experience and hope to assist you again in the future.
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