myChway Reviews 

225
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional products, highlighting their effectiveness, solid build quality, attractive affordability, and overall ease of daily use. People are also deeply impressed by the professional staff, who consistently provide extremely prompt, helpful support and clear guidance for their devices. Some reviewers were not happy with initial delivery conditions, noting that certain items, cables, or components unfortunately arrived damaged or defective. However, buyers frequently mention that customer service teams quickly resolve these unexpected problems by offering efficient troubleshooting and sending prompt replacements without any hassle.

What people talk about most

Product

Consumers find product to be positive, highlighting that the machines are well-made, arrive quickly, and... See more

Customer service

People report positive experiences with customer service, noting that representatives are quick to respond,... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy build, effective suction,... See more

Staff

Reviewers highlight positive aspects of staff, noting that representatives are very responsive, incredibly... See more

Response time

Customers had positive experiences with response time, frequently highlighting that support agents answered... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more

Company replied

Rated 5 out of 5 stars

Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more

Company replied

Rated 5 out of 5 stars

I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more

Rated 5 out of 5 stars

I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more


Company details

  1. Beauty Product Supplier

Written by the company

myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

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4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(225)

60 reviews in the last 12 months

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Rated 5 out of 5 stars

I’m very happy with Great Results & Easy to Use!

I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose and chin. The suction is effective without being harsh, and I love that it comes with different settings/tips so I can customize it for my skin.
I especially love that there are different modes and handles for customizable use. My family loves them as well.

It’s a great addition to my skincare routine and saves me time and money compared to spa treatments. I would definitely recommend this to anyone looking to improve their skin and maintain a fresh, clear complexion at home!

I definitely will be looking into purchasing more products from myChway!

January 3, 2026
Unprompted review
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Rated 5 out of 5 stars

Callie’s customer service was the best

Callie’s customer service was the best! I had a piece I needed replace and she not only sent me one replacement piece but also extra. I was really wowed and so thankful! Thank you so much and I will be ordering more devices soon!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Tried and tested &I recommend MyChway

MyChway has exceptional customer service. They were very professional reaching out to me and keeping me updated every step of the way. They were also prompt in responding to my inquiry before my purchase. I purchased two quality grade items over $500 and recieved both items promptly. I would recommend purchasing from them. I live in So. California, US.

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Quality equipment, affordable prices

I've purchased professional equipment from this company and have not been disappointed. The machines I own from MyChway are substantial, powerful, and effective. I get phenomenal client results, which of course is also technique-dependent. I do get better results with the MyChway devices than I was able to achieve with other more expensive brands though, so they have a long-term customer in me. I have only ordered devices specifically labeled as "shipping from the US" so I've never paid customs or other additional fees, and I also have no idea how shipment from China might affect transit time. In my case, my devices have all been delivered within a week of order -- sometimes as quickly as 3 days later. I took advantage of the Black Friday sale this year and gifted a MyChway machine to another contouring specialist who is just starting out and she loves hers as well. I have my eye on a few more machines in which I'd like to eventually invest, and I'll be purchasing from MyChway when the time comes.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent company

Very prompt delivery. Good value. Customer service went above and beyond. This is a great company to deal with as I found them trustworthy and the products affordable which is a huge relief during these times!

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Mychway 9 in 1 device

From the moment of my order Callie was in touch via WhatsApp to check everything is going smoothly. I don’t live on the mainland and was expecting the order to have to be delivered to my Mums but she checked on this and even gave me a choice of courier to get it sent to me direct. I am really impressed with the service they offer and would definitely order again. I tried my machine last night and it appears to be well made with good instructions on how to get started. There are a couple pieces to attach but the screws were all in the right places already and it didn’t take long. Overall a really well made machine at a fraction of the price. And they sent a small gift with it too. Thank you Callie for an excellent experience with my order, very happy 😊

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

I always buy my equipment from…

I always buy my equipment from them,they’re very good and the service they provide is excellent

November 21, 2025
Unprompted review
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Reply from myChway

Thank you so much for your continued trust and support! We’re truly grateful to have you as a loyal customer and are delighted to hear that you’re always satisfied with our products and service. We look forward to serving you again!

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Rated 5 out of 5 stars

Mychway unparallel professionalism

I recently contacted the company regarding an issue with my device, and I am extremely impressed with the quality of their customer service. Their team responded promptly, handled my request efficiently, and quickly arranged to resend a replacement device. The process was smooth, clear, and hassle-free.

I truly appreciate their professionalism and commitment to customer satisfaction. It’s reassuring to work with a company that prioritizes its clients and resolves issues without delay. I highly recommend their services.

Loussa

November 17, 2025
Unprompted review
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Reply from myChway

Thank you so much for your wonderful review, Loussa! We truly appreciate your kind words and are delighted to hear that you were satisfied with our service and support. Your trust means a lot to us, and we’ll continue doing our best to provide a smooth and reliable experience. Thank you for your recommendation!

Rated 5 out of 5 stars

10/10 customer service & fast delivery

First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10 👌
One of my items got lost within fedex and Oren quickly reached out about the issue and had a replacement machine prepared to be shipped out to me the same day I was notified.
I can’t wait to start using all of my equipment. This company is 100% reliable and everything is at your doorstep quickly.

November 12, 2025
Unprompted review
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Reply from myChway

Thank you so much for your amazing feedback! We’re thrilled to hear that you had such a great experience with our customer service and delivery. We truly appreciate your trust and support, and we wish you great success with your new equipment. 😊

Rated 5 out of 5 stars

I was pleasantly surprised about my…

I was pleasantly surprised about my experience. Received the item very quickly. Customer service via WhatsApp was very helpful and responsive. Haven’t tried the item yet, but so far 5/5

October 24, 2025
Unprompted review
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Reply from myChway

Thank you for your lovely feedback! We're glad your item arrived quickly and that our WhatsApp support was helpful. If you have any questions once you try it, we’re here to assist you anytime.

Rated 5 out of 5 stars

Great customer service

Great customer service. Really chuffed with my machine. Very helpful and good communication.

November 2, 2025
Unprompted review
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Reply from myChway

Thank you so much for your kind words! We're very glad to hear you're happy with your machine and our service. We're always here if you need anything else.

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Rated 5 out of 5 stars

Great Product and great customer…

Great Product and great customer service! Responds quickly and addresses any issues with shipping and/or questions you may have.

October 20, 2025
Unprompted review
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Reply from myChway

Thank you for your wonderful feedback! We’re so glad you’re satisfied with both the product and our customer service. Your support means a lot to us — we’ll keep doing our best to provide a great experience every time!

Rated 5 out of 5 stars

Great products

Great products. I received great service and professional responses via WhatsApp. Also received my products and Machine very fast.

August 25, 2025
Unprompted review
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Reply from myChway

Thank you for your feedback. We’re delighted to know you are satisfied with our products and the service you received.

Rated 5 out of 5 stars

Their customer service it is exceptional

Their customer service it is grrrrreat, they respond quickly and they offers you ways to help, honestly I loved this company, hoping they will keep the same essence and help sense once they grow up in this business .
Definitely I will buy more stuffs from this company, all I can say is that they are amazing, please myCHway, do not change never even after you had grow more, please, my best wishes as well and thanks a lot for your help, I hardly never do rates or comments, but this time I did it because I really like the way you helped me and for the patient you gave me. Thanks.

August 14, 2025
Unprompted review
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Reply from myChway

Thanks a lot for your kind words! We're really glad you had a good experience with us. We'll keep doing our best.

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Rated 4 out of 5 stars

Shipping was so quick

Shipping was so quick! I have used the machine twice and I haven’t noticed a difference yet

July 28, 2025
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Reply from myChway

Thank you for your feedback! We're glad to hear your order arrived quickly. Results can take a few sessions to become noticeable, so we recommend continued use as directed. If you have any questions, we're here to help!

Rated 5 out of 5 stars

Miya

Miya, has been great throughout this interaction. I had a few small shipping issues and Miya stated in constant contact with to make sure I was updated on the progress as well provided me a $40 refund because of the issues I was experienced.

July 27, 2025
myChway logo

Reply from myChway

Thank you so much for your kind feedback! We're glad to hear Miya was able to assist you and keep you updated throughout the process. Your satisfaction means a lot to us, and we truly appreciate your understanding.

Rated 1 out of 5 stars

I never received the item

I never received the item, I’ve tried to contact them but no answer. Take your business else where.

July 26, 2025
myChway logo

Reply from myChway

Thank you for your feedback, and we sincerely apologize for any inconvenience caused.
Your order was placed on July 28th.
As the handle you purchased comes in multiple versions, we’ve attempted to contact you several times via email and WhatsApp to confirm the specific version you need.
However, we have not yet received a response.
As soon as we receive your confirmation, we will proceed with the shipment without delay.
If you have any questions or need assistance, please don’t hesitate to reach out to us at customerservice@mychway.com or via WhatsApp at +86 17722598734. We’re here to help!

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