First off, Oran who was is my contact here is amazing! Very helpful in getting me the best deals and listening to everything I need and giving me the best recommendations. Customer service is 10/10... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
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Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... See more
Company replied
I recently purchased two machines, and while one arrived with a minor cosmetic issue specifically, three of the laser pad holders did not seat correctly--it did not affect the machine's functi... See more
I’m very happy with this product. It’s easy to use, comfortable on the skin, and feels well-made. After just a few uses, my skin looked noticeably cleaner and smoother, especially around my nose... See more
Company details
Written by the company
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contact info
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4.7
Excellent
225 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Service was great
Service was great, received my device on time and quick response to all my questions.
July 26, 2025
Reply from myChway
Thank you for your kind feedback! We're glad to hear you were satisfied with our service and support.
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I love the product so far still…
I love the product so far still working
On testing pur result
July 29, 2025
Reply from myChway
Thank you for your feedback! We're glad to hear you’re loving the product so far. Take your time testing, and feel free to reach out if you need any assistance!
Reply from myChway
Thank you for your great feedback! We're thrilled you’re happy with the deal and our reliable products. Looking forward to your next visit!
I love there machines and they are easy…
I love there machines and they are easy to communicate with.
July 27, 2025
Reply from myChway
Thank you for your support! We're so glad you love our machines and found communication easy.
Great experience
Great experience! Fast and efficient with good quality products! Would highly recommend!
July 17, 2025
Unprompted review
Reply from myChway
Thank you so much for your kind words! We're glad you had a great experience and are happy with our products. We truly appreciate your recommendation!
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Quick shipping
(Update) Thank you for the quick turnaround. Received my equipement. Only waiting to receive the gel. I can tell that you take your customers seriously. I appreciate that. Very excited to start using my equipment. Thanks! I have no confirmation email of my purchase, the purchase notice only has an order number and have no idea regarding shipping. I tried live chat ane whatsapp, and no answer whatsoever.
July 23, 2025
Unprompted review
Reply from myChway
Thank you for reaching out and sharing your concerns.
First and foremost, please rest assured that we are a legitimate company and we take your order seriously. We’re truly sorry for any confusion caused.
Your order was placed on July 24th and has already been shipped out. We also sent you both the order confirmation and shipping email — kindly check your spam/junk folder in case they landed there.
Your package is still on the way. If you have any questions, feel free to email us at customerservice@mychway.com or add our WhatsApp at +86 17722598734— we’re here to help!
10/10!!!
I ordered 3 items from mychway. I received 2/3 items in a very timely manner. Unfortunately, one of my items was lost in the delivery process. I contacted customer service, and Amelia was my representative. She kindly assisted me in replacing the lost item expeditiously. I appreciated the fact that she was able to help me in such an effective manner. She was very helpful. Thank you so much. 10/10 would recommend mychway to a friend despite the inconvenience in one of my packages due to the amazing customer service.
June 23, 2025
Unprompted review
Reply from myChway
Thank you so much for your kind review! We’re thrilled to hear that Amelia was able to assist you promptly in resolving the issue with your order. We truly appreciate your understanding and recommendation despite the inconvenience. If you ever need further assistance, we’re always here to help!
I ordered a 6 in 1 cavitation machine a…
I ordered a 6 in 1 cavitation machine a week ago and no tracking number no reply from the live chat as to when or even IF I’ll receive my order. I think I’ve been scammed. Supposedly, they deliver within 3 - 5 business days after your order but it’s been 6 and I don’t even have a tracking number. They sent me a email with YouTube links for how to operate the machine and a “manual” that turned out to be a broken link. So, no tracking number, no machine, no manual & no response. Also, I just noticed various “MyChWay” profiles. There’s mychway.com, mychway.shop & mychway.online. So, which is the real one? Beware.
UPDATE: I finally got the cavitation machine on 7/6/25. Once this review went up, I was contacted by someone from MyChWay's customer service department who explained that shipping was delayed because the particular machine I ordered was out of stock and new stock was coming it. My delivery was supposed to come sooner than 7/6 but there was some delay on FedEx's end so that's not their fault. Set up pretty easy and I used it as soon as I got it. Now, time to wait for results.
June 24, 2025
Unprompted review
Reply from myChway
Thank you for your update and understanding! We're glad to hear the machine arrived and that setup was smooth. If you have any questions while using it or need further support, feel free to reach out. Wishing you great results!
Fast delivery
My 9 in 1 device came in the mail in 3 days. Nothing was broken or missing. I am waiting for the gel to arrive. I am looking forward to using it and getting the results as promised!
June 22, 2025
Unprompted review
Reply from myChway
Thank you for your review! We’re glad to hear that your 9 in 1 device arrived safely and quickly. We hope the gel arrives soon, and that you achieve the results you're looking for. If you need any assistance, feel free to reach out!
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Thanks to my customer service…
Thanks to my customer service representative, Amelia, who was so professional, answered all of my questions promptly, and made sure that I received my 6 in 1 Cavitation machine. I haven't used the machine yet, but it appears to have arrived in perfect condition.
June 16, 2025
Unprompted review
Reply from myChway
Thank you for your kind words! We’re so happy to hear that Amelia provided you with excellent service and ensured your 6 in 1 Cavitation machine arrived safely. We hope you enjoy using the machine, and if you need any assistance, we're here to help!
Amazing customer service
Amazing customer service! Best I've ever experienced
June 18, 2025
Unprompted review
Reply from myChway
Thank you so much! We're thrilled to hear that you had such a great experience with our customer service. We're always here for you!
I had Amelia as my representative and…
I had Amelia as my representative and she did amazing. She was quick to respond to my emails. And very quick to fix MY mistake I had made with the zip code. My zip code auto populated to my last address, I didn’t catch until delivery was attempted. I wrote her the next day she had the mistake fixed. Truly amazing with her quick customer service.
I am also very statisfied with my S-shape machine. I give my clients immediate results with this machine with just one treatment and so thankful I was able to find the handle I needed to be replaced (nothing wrong with the machine, we moved it, and didn’t take the handles apart, one snapped, our mistake! Not the machine). Very satisfied with my purchase (3 years ago originally)!
June 2, 2025
Unprompted review
Reply from myChway
Thank you so much for your kind feedback! We're thrilled to hear that Amelia was able to assist you quickly and effectively. We're also glad to know you're still satisfied with your S-shape machine after all these years. Your continued support truly means a lot to us!
Trustworthy
Amelia is the name of their customer service person and she made sure that I got my delivery! Product was exactly as described and pictured!
June 5, 2025
Unprompted review
Reply from myChway
Thank you for your kind review! We're thrilled to hear Amelia took great care of you and that the product met your expectations. We truly appreciate your support!
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Super fast shipping and customer…
Super fast shipping and customer service answered all my questions. Thank you!
June 1, 2025
Unprompted review
Reply from myChway
Thank you for your kind words! We're glad you were happy with the fast shipping and our customer service.
Great price and product
My first time ordering anything from this company. 9 in 1 cavitation machine 40k was easy to assemble looks great and works great but I won't be ordering again because it took so long fedex sucks maybe if they used a different shipping company I would consider but prices are great at your company.
May 30, 2025
Unprompted review
Reply from myChway
Thank you for your first order and honest feedback! We're happy to hear you’re satisfied with the machine and our pricing. We apologize for the shipping delay and truly appreciate your suggestion — we’ll review our shipping options to improve your experience in the future.
Amelia has been absolutely amazing!!!
Amelia has been absolutely amazing with customer service! She was so patient and answered all my questions right away. I really appreciate her help it made the whole experience so smooth. The products are also incredible! Thank you so much!
May 28, 2025
Unprompted review
Reply from myChway
Thank you for your kind words! We're so glad to hear that Amelia was able to assist you and make your experience smooth. We appreciate your support and are happy that you're satisfied with the products!
I have your website through a YouTuber…
I have your website through a YouTuber beauty over 50 on a budget. I have now purchased 9 machines and I am quite impressed with delivery, communication, packaging, instruction manuals. I started my own business with the machines purchased on mychway website. Great experience I am tagging you all on my Facebook since I’m getting a ton of views about 80,000k and 820 followers. Thanks for wonderful service!!
April 30, 2025
Unprompted review
Reply from myChway
Thank you so much for your amazing feedback! We're thrilled to hear that you're impressed with our service and that the machines are helping with your new business venture. We truly appreciate you sharing your experience with your followers, and we're so glad to be a part of your journey!
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Communication feed back
This company is very communicative. Responds and handle concerns very quickly. Customer service was excellent with Amelia.
May 15, 2025
Unprompted review
Reply from myChway
Thank you for your wonderful feedback! We're delighted to hear Amelia provided excellent service. We're always here if you need anything else.
I keep buying more
I have bought several machines, and gotten amazing customer service, fast personalized help, and the machines work wonderfully!
April 29, 2025
Unprompted review
Reply from myChway
Thank you for your continued support! We're so happy to hear you're satisfied with our machines and service!
Reply from myChway
Thank you for your feedback! We're glad to hear you're satisfied with the 10 in 1 cavitation machine. We appreciate your support!
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