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My Debt Plan Reviews 

507
•
TrustScore 4.5 out of 5

4.7

Insolvency Service
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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff members for guiding them patiently through stressful financial situations. Consumers often mention that team members provide detailed explanations of available options, ensuring everyone feels fully informed and completely at ease. The overall user experience is consistently described as reassuring, transforming a difficult and overwhelming process into a manageable journey. Some reviewers were not happy with communication issues, noting delayed replies and difficulties getting consistent updates from advisors. A few people also expressed frustration regarding rigid payment terms and unhelpful support interactions when requesting adjustments.

What people talk about most

Staff

Reviewers express immense satisfaction and appreciation for the staff, frequently highlighting their... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are incredibly... See more

User experience

Consumers find user experience to be positive, highlighting how helpful representatives patiently explain... See more

Service

Customers expressed great satisfaction with the service, highlighting professional, friendly, and... See more

Payment

Reviewers highlight negative aspects of payment management and plan arrangements. Consumers reported dealing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience with my debt plan recently. I was going through some financial hardship to the point of the bailiffs taking action against me. Causing overwhelming anxiety and stress. But I r... See more

Company replied

Rated 5 out of 5 stars

Spoke with Cameron regarding my debts. He was great at reassuring me, after I mentioned how overwhelming it has been, and helping with finding the best option suitable for me - a lot of informatio... See more

Rated 5 out of 5 stars

I spoke to Liam McMahon and from the start of the call he made me feel relaxed and assured me he would get some protection in place for any assets i had as the bailiffs were at my door. He didn't rus... See more

Company replied

Rated 5 out of 5 stars

Even though I had created all of my problems , Debt Plan were still compassionate, supportive and I found that no matter how bad things are , it’s good to talk !! I’ve haven’t smiled for a long time b... See more

Company replied

Company details

  1. Insolvency Service
  2. Debt Relief Service

Written by the company

My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

507 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(507)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

I was so distressed this morning but I…

I was so distressed this morning but I found this company and they are working really hard to help me. Special thanks to Aki and Davi as they tried their best to put me at ease and help me.
Thank you for your support 🙏

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Mind was put at ease through out the…

Mind was put at ease through out the telephone call. Consultant who l spoke with explained everything to me and even when l didn't understand she took the time out to explain it further to me so l was more aware of what was going to happen.

September 1, 2025
Unprompted review
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