My Debt Plan Reviews

504

•

4.7

Insolvency Service

Write a review Visit website

Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being extremely helpful, supportive, and understanding during stressful financial situations, which puts people at ease right away. Consumers note that the team explains all available options thoroughly and professionally, making the entire debt management process smooth and easy to navigate. Some reviewers were not happy with communication, mentioning slow responses or completely ignored messages regarding their debt plans and urgent situations. Some people also felt pressured into making quick decisions and experienced difficulties when trying to get reliable assistance from the agents.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing advisors as friendly, patient, and extremely... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers felt listened to without... See more

User experience

Customers expressed great satisfaction regarding the user experience, highlighting how advisors explain... See more

Service

Reviewers highlight high satisfaction with the service, describing staff as extremely friendly, supportive,... See more

Payment

Reviewers share strong dissatisfaction regarding payment terms, noting that a recorded message stated a high... See more

Reviews shaping this summary

I had a great experience with my debt plan recently. I was going through some financial hardship to the point of the bailiffs taking action against me. Causing overwhelming anxiety and stress. But I r... See more

Company replied

Spoke with Cameron regarding my debts. He was great at reassuring me, after I mentioned how overwhelming it has been, and helping with finding the best option suitable for me - a lot of informatio... See more

I spoke to Liam McMahon and from the start of the call he made me feel relaxed and assured me he would get some protection in place for any assets i had as the bailiffs were at my door. He didn't rus... See more

Company replied

Even though I had created all of my problems , Debt Plan were still compassionate, supportive and I found that no matter how bad things are , it’s good to talk !! I’ve haven’t smiled for a long time b... See more

Company replied

Company details

Written by the company

My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.

Contact info

2nd Floor Blenheim Court, SK8 2JY, Cheadle, United Kingdom
0161 660 0411
mydebt-plan.co.uk

4.7

Excellent

504 reviews

5-star

4-star

3-star

2-star

1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

People also looked at

Revolutionmoney

revolutionmoney.co.uk

1.9

(16)

Loanconsolidation

loanconsolidation.uk

2.9

(2)

MoneyPlus Advice

www.moneyplusadvice.com

4.5

(346)

StepChange Debt Charity

stepchange.org

4.6

(3K)

UK Debt Service

uk-debtservice.co.uk

4.7

(272)

National Debt Relief

nationaldebtrelief.co.uk

4.9

(419)

PayPlan

www.payplan.com

4.6

(4K)

Debt Advisory Services

debt-advisory-services.co.uk

4.9

(3K)

4.7

All reviews

(504)

The advisor was very clear on information regarding my situation - friendly and listened to me regarding my issues

September 11, 2025

Unprompted review

Sep 10, 2025

Should have done this ages ago

Honestly can’t thank them enough; it’s early days yet as haven’t had everything sorted and started my debt solution plan, but so far everyone has been so, so helpful, and the tiny little detail of not being judged, or made to feel like some ‘Orrible little debtor was a world of difference.
Use. This. Service.

September 10, 2025

Unprompted review

Sep 10, 2025

Excellent service

From start to the consultation call the team have been understanding shown empathy and supported me through the process.

September 10, 2025

Unprompted review

Sep 10, 2025

September 10, 2025

Unprompted review

Sep 10, 2025

Good experience.

Very patient. Everything explained in easy stages. Really feel these people are there to help.

September 10, 2025

Unprompted review

Sep 10, 2025

The whole process was explained very…

The whole process was explained very thoroughly

September 9, 2025

Unprompted review

Sep 9, 2025

I was so distressed this morning but I…

I was so distressed this morning but I found this company and they are working really hard to help me. Special thanks to Aki and Davi as they tried their best to put me at ease and help me.
Thank you for your support 🙏

September 9, 2025

Unprompted review

Sep 9, 2025

Every polite and helpful and delt with my issue quickly I will refer them to any one

Every polite and helpful

September 9, 2025

Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look