Alex and the team were absolutely brilliant in helping organise my husband’s 60th birthday party. They took all the stress out of finding the perfect chef and murder mystery host, making the whole p... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alex and his team are absolutely fantastic and took great care in making sure our day went to plan. We attended a Murder Mystery dinner party in Yorkshire. The food, setting and storyline was brillian... See more
Excellent service throughout! We used the concierge service to book and coordinate 3 x events for a hen party recently. A private chef, a murder mystery and a cocktail masterclass. The events and... See more
We did the Harry Potter themed murder mystery and it was absolutely amazing. Our two hosts helped us get into the game and were so kind. Their energy was infectious! The booking process was seamless a... See more
Company details
Written by the company
My Event Concierge - private chef and activity planner for small celebrations: hen party, birthday, anniversary, stag party, company offsite. Covering the whole of the UK.
Contact info
Cheddar, United Kingdom
- 07772158615
- alex@myeventconcierge.co.uk
- myeventconcierge.co.uk
4.7
Excellent
71 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Booked our experiences on wrong dates and messed up majorly
This company took our money, and booked the laser shooting experience on the wrong day.
Driving down to the party got a call from the shooting Company saying They had been waiting around for hours. Turns out the concierge took the dates from me, ignored them and sent different dates to the company.
Got full refund, but hardly the point as too late to make any new plans.
THEN got an email saying, "hope you enjoyed your shooting experience that we arranged for you, please give us a review if your experiences". So here we are.
September 5, 2021
Unprompted review
Reply from My Event Concierge
Hi Simon,
Thank you for leaving a review. As you point out there was a miss-communication in our team and sadly your provider was booked on Friday instead of Saturday. We do encourage all our suppliers and customers to check in with each other before the event to avoid this happening.
Our team worked till 10 pm on Friday evening and we did find a replacement laser clay shooting supplier for you, but you decided not to go ahead.
This rarely happens, and a new process has been implemented into the business to ensure that this never happens again.
As you mention we offered a full refund for the inconvenience caused.
All the best,
Alex
Head Concierge
Advertisement
Excellent service
Excellent service
Excellent communication throughout and the event was fabulous, everyone throughly enjoyed themselves.
September 5, 2021
Unprompted review
Thank you Alex
Thank you Alex, at quite short notice you found for us the most excellent chef for our surprise birthday bbq.
Brett and his team were fantastic, his menu and quality of food was amazing.
I would highly recommend your service and that of Brett and his team. Service second to none. Thank you so very much
August 30, 2021
Unprompted review
Thanks for organising Alex
Thanks for organising Alex. The star of the show was the chef we were provided with - Soliman was top class from greeting us on arrival to departing after cleaning up…..inbetween times the food was amazing. Would thoroughly recommend.👍
August 30, 2021
Unprompted review
Private Chef Experience
Alex supported us in arranging a BBQ for our family on the first night of our holiday. The booking process was seamless. Alex was prompt and professional. Our BBQ itself was wonderful Soloman was friendly and very attentive. The food was great and very varied. All in all a great start to end experience. Thank you!!
August 18, 2021
Unprompted review
Reply from My Event Concierge
Hi Amy,
Thank you so much for your review and I am so happy to hear that you had a fantastic holiday. I'm really glad to hear that your enjoyed your BBQ chef in Dorset and we would be more than happy to organise any future events for you!
All the best,
Alex
Advertisement
Brilliant service
Alex was fantastic, finding us the perfect caterer at relatively short notice for our son's 21st birthday party. So easy to deal with, very responsive and professional. Highly recommend, A1 service.
July 30, 2021
Unprompted review
Reply from My Event Concierge
Hi Ally, Thank you so much for leaving a review and it's great to hear that you were happy with the bbq catering we organised for you and your guests in Dartford. We hope to hear from you again!
Prefect event and activities planner
Alex has helped with activities and planned an amazing event. He used many different suppliers and brought them all together, taking all the hassle away from planning the event myself! Would highly recommend!!
July 29, 2021
Unprompted review
Reply from My Event Concierge
Hi Josh,
Thank you so much for spending the time and leaving a review for us. It is an absolute pleasure working with you and your team and I'm looking forward to our future partnership together!
The kids really enjoyed the events…
The kids really enjoyed the events organised. The team was very helpful and friendly.
The equipment was good.
July 19, 2021
Unprompted review
Reply from My Event Concierge
Hi there,
Thank you very much for your review. I'm so glad to hear that you were happy with the children's entertainment and the service! We hope to have you back again soon!
Private Chef Booking
We organised a private chef through My Event Concierge for a part of 6 of us. They made the process completely seamless including dietary requirements.
Couldn’t recommend highly enough thanks again
July 6, 2021
Unprompted review
Reply from My Event Concierge
Thank you very much for your review, Alex. It was a pleasure providing a private chef in Bath for you and your guests to celebrate a birthday. I'm so glad to hear that you were happy with the chef and the service! We hope to have you back again soon!
Advertisement
Private chef
I booked a private chef through Alex and he was brilliant, very organised and great communication. I will definitely use Alex again for future events.
July 6, 2021
Unprompted review
Reply from My Event Concierge
Thank you very much for your review, Natalie. It was a pleasure providing a private chef in the Cotswolds for you and your guests to celebrate your hen party. We hope to have you back again soon!
Private chef
The service I received from Alex was excellent. I will definitely book again!
July 6, 2021
Unprompted review
Reply from My Event Concierge
Thank you very much for your review Lia. It was a pleasure providing a private bbq chef in Bristol for you and your guests to celebrate a birthday. We hope to have you back again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.