Fahlo logo
Visit website

Fahlo Reviews 

9,567
•
TrustScore 4.5 out of 5

4.5

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 4,438 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product quality, describing the bracelets as beautiful, stunning, and well-made, often recommending them as gifts for animal lovers. The app is frequently praised for being fun, engaging, and educational, providing updates and information about the tracked animals and their species. Many people also highlight the exceptional customer service, noting their helpfulness, quick responses, and willingness to resolve issues. However, some customers also noted issues with order delivery, particularly during bad weather, and a lack of tracking information for their shipments. A few other people also felt that the animal tracking experience could be improved, wishing for more specific details about individual animals, live tracking, or pictures and videos. Some reviewers were not happy with the tracking guarantee, as some animals stopped tracking after a few months, and they were informed that tracking is only guaranteed for a limited period.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and well-made... See more

Application

Clients share positive opinions on the app, with many finding it amazing, easy to use, and educational for... See more

User experience

Users describe positive interactions with the user experience, finding it fun, enjoyable, and easy to use,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a desire... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun. Family loves these. Love they were honest when our whale shark lost its tracker and instantly provided a new whale to follow. Will be giving a lot of these as gifts, along with family collecti... See more

Rated 5 out of 5 stars

Really fun and enjoyable. I’ve always loved wildlife and just knowing my turtle Esmeralda is out there swimming near Cuba is so much fun! 10/10 bracelet quality is amazing. For kids the bracelets are... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more

Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(9,567)

4,456 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10 recommend

Definitely love tracking and seeing where my turtle(Esmeralda) goes and the bracelet is so cute I have people complement it all the time

August 8, 2025
Unprompted review
Rated 4 out of 5 stars

physical media and specific animals

i love the app, i would probably like more physical media, sending pictures through the post would be great. I’d also love more information about the specific animals rather than just the species. For example I am tracking 2 polar bears and i would love to know what is happening to each of them specifically

June 28, 2026
Unprompted review
Rated 4 out of 5 stars

History and Future

I love that you get the history of the animal & all the updates that happen. If a tracker is lost off an animal, you guys are very quick to switch me to a new animal of that species. Sad to lose an animal but ive enjoyed every single dolphin ive had. I would love if you guys could do regular pandas?

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Company & Concept

Such a beautiful Company & Concept! Never thought buying cute bracelets could be so fun & help the environment in some way!!! Absolutely love tracking Turt Reynolds- and can’t wait to get more Jewelry!!! I got my First Fahlo at an Aquarium and had no idea how obsessed id become!

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

I think my turtle got eaten…

Well I think my turtle got eaten or Florence accidentally got the tracker off but I totally got another one and it was named sparkle but really nice experience and I have a snow leopard named kham

June 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look