Fahlo Reviews 

9,566
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,438 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product quality, describing the bracelets as beautiful, stunning, and well-made, often recommending them as gifts for animal lovers. The app is frequently praised for being fun, engaging, and educational, providing updates and information about the tracked animals and their species. Many people also highlight the exceptional customer service, noting their helpfulness, quick responses, and willingness to resolve issues. However, some customers also noted issues with order delivery, particularly during bad weather, and a lack of tracking information for their shipments. A few other people also felt that the animal tracking experience could be improved, wishing for more specific details about individual animals, live tracking, or pictures and videos. Some reviewers were not happy with the tracking guarantee, as some animals stopped tracking after a few months, and they were informed that tracking is only guaranteed for a limited period.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the beautiful and well-made... See more

Application

Clients share positive opinions on the app, with many finding it amazing, easy to use, and educational for... See more

User experience

Users describe positive interactions with the user experience, finding it fun, enjoyable, and easy to use,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a desire... See more

Customer service

People report ambiguous experiences with customer service, with many praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun. Family loves these. Love they were honest when our whale shark lost its tracker and instantly provided a new whale to follow. Will be giving a lot of these as gifts, along with family collecti... See more

Rated 5 out of 5 stars

Really fun and enjoyable. I’ve always loved wildlife and just knowing my turtle Esmeralda is out there swimming near Cuba is so much fun! 10/10 bracelet quality is amazing. For kids the bracelets are... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

So far this has been such a fun and wonderful adventure with Fahlo. I hope they stay honest and true to what they do and stand for. I'm really glad I decided to purchase these. They are doing somethin... See more


Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(9,566)

4,456 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the Turtles

I loved following my turtle and when she lost her transmitter, I was able to pick a new one to follow. So much fun to watch their travels!

June 23, 2026
Unprompted review
Rated 2 out of 5 stars

I can not see my animals pics and it…

I can not see my animals pics and it advertises that I can but I can't it just loads

June 19, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Katie,

Thank you for your review. We're sorry to hear you're having trouble viewing your animal's photos in the app. This sounds like it may be a technical issue, and we'd love the opportunity to help get it resolved.

Please email our team at cx@myfahlo.com with details about your device and app version, and we'll be happy to look into this for you. We appreciate you bringing this to our attention and look forward to helping you get back to enjoying your tracking experience!

- Bailey

Rated 4 out of 5 stars

Why it's 4 stars ⭐

I like it because it's interactive and I like animals. I find it a bit difficult to understand how to navigate at first, but it's a hurdle that's relatively easy to get over.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great app and product!

I love the daily update I get about my animal. I also enjoyed having facts about the animal and being able to learn more about the tracking process. Not only is the app great, but so is the product I bought.

June 20, 2026
Unprompted review
Rated 3 out of 5 stars

I love the app but I haven’t gotten an…

I love the app but I haven’t gotten an update on my animal after a week of having him!

June 20, 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Kam,

Thank you for your review, and we’re so glad to hear you’re enjoying the app!

Tracking updates don’t always happen on a set schedule. Each animal moves differently, and updates depend on factors like the species, their movement patterns, and when their tracker is able to transmit data. Because of this, it’s completely normal to have gaps between updates.

We really appreciate your patience and enthusiasm for following your animal. If you want us to take a closer look at your specific tracker, please email us at cx@myfahlo.com and our team will be happy to help!

- Bailey

Rated 5 out of 5 stars

I love fahlo

I love fahlo! Since the first time I bought a bracelet in
2020 i've always wanted to learn more and even buy more.And so I have now tracking four different animals.

June 20, 2026
Unprompted review
Rated 4 out of 5 stars

Amazing apolo

I was tracking a penguin and when the tracker came offf of the first one they immediately gave me another one. So I say great service again.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Love this

Love this. Watching the animals travel and there updates. The bracelets are BEAUTIFUL 😍

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

OMG I LOVE THIS APP SO MUCH HAD IT EVER…

OMG I LOVE THIS APP SO MUCH HAD IT EVER SINCE I WAS A LIITTLE KID IT BRINGS SO MANY BENEFITS! Im a 13 year old girl and I mean it's just a great app and this app has taught me things about marine biology because this gets me going in my book it's just educational and it's not really boring there are little videos that they put out when you get your animal but overall it's just a great app for any age to get you wondering about the wildlife and what animals do! 10/10 great app!!!

July 5, 2025
Unprompted review

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