I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
Company replied
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Review summary
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I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
Company replied
2.7
Poor
271 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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emailed many times and with no response
I have emailed many times and with no response. Its saying I can't log in because my account doesn't exist but when I enter my email address it says that I cant use that email as there is already an account. Absolute scam just want to cancel my subscription.
March 11, 2026
Unprompted review
Reply from Myfamio
Hello Gianni!
Thank you for reaching out. We’re sorry to hear about your experience. Kindly note that our support team has received your email and has already responded to assist you. If there’s anything else you need, please don’t hesitate to reach out.
We’re here to help!
Very shity company,avoid please this…
Very shity company,avoid please this company,they still you money from your account ,I pay trial for one day,I cancel in one hour because I find out is useless app and next day take money from my account….avoid guys….
March 8, 2026
Unprompted review
Reply from Myfamio
Hello there!
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
Looking forward to hearing from you!
No services cancelled subscription but…
No services cancelled subscription but still collecting money from me. Please may you stop. I am instructing my bank to stop any payments to you with immediate effect.
March 6, 2026
Unprompted review
Reply from Myfamio
Hello Samuel!
We are sorry for any confusion. Kindly note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
Waiting!
Cannot cancel
I literally cannot cancel this subscription like I put my email on here and from what I understand I never subscribed but apparently it charges my every month and I guess I logged in on a website and when I put in. My email it says customer not found so this is just going to keep charging me.
March 1, 2026
Unprompted review
Reply from Myfamio
Hello Michaela.
We’re really sorry to hear you’re having trouble canceling the subscription. Please know that you can cancel your subscription anytime through the app by going to Profile > Manage Subscription.
If you’re still having issues or if you can’t find your account, please email us at support@myfamio.com with "Famio.Review" in the subject line, and we’ll help resolve it for you as quickly as possible.
Thieves
This company is a complete scam they hide subscriptions and attack your bank account with multiple transactions trying to unlawfully take money this app needs removing from paypal and the app stores.
Scam company, who should be banned from all app market places.
They have 1000s of complaints about attacking users bank accounts
February 15, 2026
Unprompted review
Reply from Myfamio
Hello.
We understand how frustrating it must be to feel like you’ve been charged unexpectedly, and we want to clarify that we never charge users without their consent. There are several confirmation steps during the subscription process to ensure transparency and avoid any misunderstandings.
We’d appreciate the opportunity to investigate your case further. Please email us at support@myfamio.com with "Famio.Review" in the subject line, and our team will review the situation.
Reply from Myfamio
Hello Johannes,
We’re so glad to hear you had a great experience with our support team! If you need anything else, don’t hesitate to reach out to us at support@myfamio.com.
Take care!
Famio.
Famio.
Words fail me.
I was totally buried alive,My details,My contacts were hidden.
No one could easily reach out to me.
Almost the whole world believed that I was no more.
And yet am alive Kicking,Strong and energetic.
Famio made it possible for the world to know the truth and my existence.
Am extremely hopeful soon.
I will be celebrating and the world will know the truth through Famio.
I will be able to do what God had ordained me to do.
Words fail Famio.
For those who are still lost without knowing where to go for help.
Famio is the place to be.
Thank you Famio.
Madam Gladys Mkamburi from Kenya.
February 6, 2026
Unprompted review
Reply from Myfamio
Hi Gladys!
Thank you for your feedback! We’re glad to hear you’re using Famio. If you have any specific suggestions or need assistance, please let us know at support@myfamio.com. We’re here to help!
Reply from Myfamio
Hi John!
We’re glad to hear you’re having a great experience with Famio! If you have any questions or need support, just let us know at support@myfamio.com.
Cheers!
Never had service from the them
Never had service from the them, cancelled same day (actually less then 2 hours later) but still get billed every months for it.
Stay well away people and I WANT MY MONEY BACK
January 26, 2026
Unprompted review
Reply from Myfamio
Hello!
We’re sorry to hear about the confusion regarding the charges. Kindly note that we do not charge users without their confirmation. To help clarify any charges and resolve your concerns, please reach out to us at support@myfamio.com with "Famio.Review" in the subject line.
We’re here to assist you and ensure everything is sorted out!
Reply from Myfamio
Hello Loreta!
We're thrilled to hear you think it's perfect! If you have any questions or need support, just let us know at support@myfamio.com.
Keep enjoying the app!
IT IS A SCAMMMM
IT IS A SCAMMMM, ONCE YOU PAY YOU GONNA END UP IN A MONTHLY SUBSCRIPTIONS. GUYS GO CHECK YOUR BANK ACCOUNTS
January 25, 2026
Unprompted review
Reply from Myfamio
Hello Brahim!
We’re really sorry to hear about the trouble you’ve experienced. To help you log into your account and resolve this issue, please contact us directly at support@myfamio.com with "Famio.Review" as a subject line. We’re here to assist you and ensure you get the service you paid for.
We are looking forward to hearing from you!
You run a scam application
You run a scam application, it’s better you change the purpose you claim you provided, my card has been debited without the app able to provide the service it should provide
January 23, 2026
Unprompted review
Reply from Myfamio
Hello!
We’re sorry to hear about your experience. We take feedback seriously and aim to address any concerns promptly. Please contact us at support@myfamio.com with "Famio.Review" in the subject line, including all the specific details so we can assist you better and work on any issues you’ve encountered.
We're here to help!
I cancelled within one hour
I cancelled within one hour
But they charge my credit card $11.99 I know I have to go to enormous link to try and recover this as when I asked for the trial it didn’t tell me it was going to take money from my credit card it was supposed to be a $1.99 fee
January 12, 2026
Unprompted review
Reply from Myfamio
Hello Michelle!
We are sorry for any confusion. Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur. We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
Looking forward to hearing from you!
This app helped me despite some minor…
This app helped me despite some minor issues I can say this app is a good app to get your family together
December 26, 2025
Unprompted review
Reply from Myfamio
Hello Lumuno!
We’re glad to hear you’re enjoying Famio! We noticed your rating isn’t 5 stars and would love to understand how we can improve. Could you please let us know what we could do better? Feel free to reach out to us at support@myfamio.com.
Your feedback is important to us!
misleading advertising
misleading advertising
When you search on the website, you can trace any number and all the information appears blurred. But when you pay it says IT ONLY CAN LOCATE FAMILY MEMBERS!!!
January 8, 2026
Unprompted review
Reply from Myfamio
Hello.
We're really sorry for the confusion. It seems like there’s been a misunderstanding regarding the app’s capabilities. To clarify, the Famio app is designed specifically to locate family members who have consented to share their location within the app. Please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as soon as possible with any of your concerns.
Refund services is bad
Refund services is bad. Advertising on locating lost phone is misleading. Not even sure it is worth subscribing. More sure feeling that it is better to avoid Famio totally. A bad experience. Run away.
+++++++++++++++++++++++++++
Comments later added on 9th Jan. 2026 - Cancellation support came although a little late with damages of extra incidental costs arising from the cancellation of my bank credit card as I feared further delay of subscription cancellation would certainly incur further additional charges by Myfamio. It would be better if the cancellation process is made easier or automated .
January 8, 2026
Unprompted review
Reply from Myfamio
Hello James.
We're really sorry to hear about your experience, and completely understand your frustration. To clarify, Famio’s location sharing feature only works if both parties have the app installed and consent to sharing their locations. This is mentioned on the app’s page in both the Google Play and App Store descriptions.
We want to make sure your concerns are addressed. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and our team will assist you in resolving it as soon as possible.
It is a scam
It is a scam. Somehow I have a subscription I havent aksed for but cannot get hold of anyone to stop the payments they have taken. My friend downloaded the app to see what it was about and there was nowhere to get to an account to cancel. Reading online, it doesnt look good many have had the same issue, look it up. Have now had the hassle of going through bank fraud claim. If this doesntwork I will have to cancel the bank account. Great!
1 star isnt low enough stay away from this app!
January 7, 2026
Unprompted review
Reply from Myfamio
Hello Samantha!
We’re sorry to hear about your experience. Kindly note that we never charge users without confirmation. To resolve this, please contact us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you with the cancellation and any other requests.
We're here to help!
Absolue scam
Absolue scam. One was said that they could find phone with just number. Lies-you have to have on both phones before leaving. My card has been charged 5 today over $80. Had to claim fraudulent behavior that my bank noticed and now have to go through replacing everything. Absolute worst!!!!
January 5, 2026
Unprompted review
Reply from Myfamio
Hello Stacy.
We’re really sorry to hear about your experience and understand how frustrating this must be. Please note that Famio only works if both users have the app installed and have agreed to share their locations. This is clearly outlined on the app’s page in the Google Play or App Store, and we apologize if there was any confusion.
As for the charges, we want to make sure everything is sorted out for you. We always strive for transparency, and all charges should be shown before the purchase. Please email us directly at support@myfamio.com with "Famio.Review" in the subject line, and we’ll work to resolve this issue and assist you further.
Reply from Myfamio
Hello Michele!
Thank you for the positive feedback! We’re thrilled you’re enjoying Famio. If you need any assistance, feel free to reach out to us at support@myfamio.com.
Have a good day!
From Stress to Relief - Thank You Famio Support
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the situation afterward.
After explaining my circumstances, the team reviewed my case carefully, communicated clearly, and eventually processed a full refund. Their support agents were patient, understanding, and professional, especially during a very difficult time for me.
While the subscription terms can be confusing at first, I’m grateful for the way Famio ultimately resolved the issue and stood by their customer support. Thank you to the team for your help.
December 22, 2025
Unprompted review
Reply from Myfamio
Hello Muhammad!
Thank you very much for taking the time to share your experience. We’re glad that our support team could resolve the situation and provide the support you needed. Your kind words mean a lot, and we truly appreciate your patience and understanding throughout the process.
Have a great day!
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