I used the web to locate my phone and it didnt help, tried to unsubscribe and couldnt, so they charged the subscription and I contacted support, they respond quickly and gave me a solution that I am p... See more
Company replied
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Review summary
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I had a debit on my account with this app which I wasn't aware of because I had cancelled my subscription, I contacted them and they where quick to resolve my issue straight away and refunded my money... See more
Company replied
This app helped me despite some minor issues I can say this app is a good app to get your family together
Company replied
I initially had a very frustrating experience with Famio regarding a subscription charge after cancellation. However, I want to sincerely appreciate their support team for how they handled the sit... See more
Company replied
2.7
Poor
271 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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This is a scam
This is a scam. I found it while trying to locate my work phone I had lost and was panicking bc my verification for find my phone was taking a long time and if my phone had been stolen I was hoping to find it while they were still near by. They advertise that they can locate by phone number, after you sign up and pay them you find out that’s not true and their “policy” is no refunds. Total scam.
December 23, 2025
Unprompted review
Reply from Myfamio
Hello Alena.
We’re truly sorry to hear about your experience, and we understand your frustration. It’s never our intention to mislead our users, and we sincerely apologize for the confusion caused by the information you encountered.
To clarify, Famio only works if the app has been installed before the phone is lost. Unfortunately, the service cannot track a phone without the app being installed on both devices beforehand.
We truly apologize for any inconvenience this caused. Our team is already reviewing your case, and we'll assist you as soon as possible.
It’s scam completely
It’s scam completely
You can not track by phone number and they just charge you and you don’t have any option to cancel . So I emailed them and asked them to cancel but still they took my money even after I cancelled my bank card .
I contacted commonwealth bank see what they can do
It’s scam it’s scam
December 3, 2025
Unprompted review
Reply from Myfamio
Hello Khaliq.
We’re really sorry to hear about the frustration you’ve experienced, and we understand how upsetting it can be when things don’t go as expected. Please note that to cancel your Famio subscription, you need to log into your account and follow the cancellation steps by going to Profile > Manage Subscription.
If you’re still having trouble with the cancellation, please reach out to us directly at support@myfamio.com with "Famio.Review" in the subject linewith "Famio.Review" in the subject line, and we’ll make sure to assist you in resolving this as quickly as possible.
We take your concerns seriously and want to ensure everything is sorted out for you.
They are scammers
They are scammers! I want my small amount lost returned, on principle. They need to be canceled, not allowed to advertise.
December 1, 2025
Unprompted review
Reply from Myfamio
Hello Philip!
We’re sorry to hear you feel this way. We take feedback seriously and aim to address any concerns promptly.
Please contact us at support@myfamio.com with "Famio.Review" as a subject line and provide specific details so we can assist you better and work on any issues you’ve encountered. Thank you for bringing this to our attention.
Looking forward to hearing from you!
This is a scam that stole my money and…
This is a scam that stole my money and gave me nothing in return. Now they keep taking $47 three times in 3 days
November 22, 2025
Unprompted review
Reply from Myfamio
Hello!
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation. Kindly ask you to reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you!
Reply from Myfamio
Hello!
We noticed your review, but didn’t quite catch the details of your experience. Could you share more about your experience at support@myfamio.com?
We’re here to help and make things right.
This company is a scam
This company is a scam. I seen there ad on Facebook. They say one thing and when you try there trial period it's something completely different. I cancel my account on the same day and requested a refund, which I was told no refunds.
November 22, 2025
Unprompted review
Reply from Myfamio
Hello Walter!
We’re sorry to hear you feel this way. We take feedback seriously and aim to address any concerns promptly. Please contact us at support@myfamio.com with "Famio.Review" as a subject line and provide specific details so we can assist you better and work on any issues you’ve encountered. Thank you for bringing this to our attention.
Wishing you a lovely day!
This is a scam
This is a scam. I used to find a missing friend as it says you just need their number but then you need app and the other person to agree….. he was lost, he’s not going to agree. So I thought I cancelled it and 3 days later for an app I hadn’t used I was charged over £20. I’ve emailed numerous times and no reply. They are totally scamming people. Do not use this app.
October 30, 2025
Unprompted review
Reply from Myfamio
Hello Anna!
Kindly note that Famio only works if both people install the app and give consent to their location being shared. This is fully described on the app's page in Google Play.
Please note that we never charge users without their consent, and if a subscription is canceled, no further charges should occur.
We would like to investigate this further. Please reach out to us at support@myfamio.com with "Famio.Review" in the subject line, and we'll assist you as quickly as possible.
Wishing you a great day!
Total scam.
Total scam.. they ad says they can recover by just using a phone number and they lure you in, to then find out you need to download app on both phones and approve. My girlfriend had lost her phone so we tried this in desperation (paying) only to find out it was a lie
November 21, 2025
Unprompted review
Reply from Myfamio
Hello!
We’re truly sorry you had a negative experience. We strive to provide accurate information and valuable features. Please contact us at support@myfamio.com with "Famio.Review" in the subject line. We’d appreciate the chance to rectify this situation.
Used app for one call-and used one time…
Used app for one call-and used one time only. I did not ask for the monthly membership and know for a fact i declined it when it came up. I go to my bank account today and see i am charged the monthly fee. I DO NOT WANT THIS.I CANNOT FIND A PHONE NUMBER TO CALL U !!!!! NEED SOMEONE TO CONTACT ME ASAP.
November 12, 2025
Unprompted review
Reply from Myfamio
Hello.
We’re truly sorry for the frustration this has caused. Please note that we always provide clear notifications about automatic renewal during the purchase process, both on the screen and in the checkout.
While we don’t currently offer phone support, our team is available via email to assist you. Please email us support@myfamio.com with "Famio.Review" in the subject line, and we’ll look into your charge and resolve this as quickly as possible.
Thank you for your patience — we’re here to help.
I requested cancellation shortly after…
I requested cancellation shortly after the trial period. The response was prompt and professional.
November 1, 2025
Unprompted review
Reply from Myfamio
Hello John!
Thank you for sharing your feedback! We're glad to hear that our team responded promptly and professionally to your cancellation request. If you have any questions or need support, just let us know at support@myfamio.com.
Have a great day!
I subscribed Myfamio on 3Oth May 2025…
I subscribed Myfamio on 3Oth May 2025 for a few days for NGN5,262.40 and ended up with a monthly on 2nd June 3035 for NGN53,112.29, on 2nd July 2025 for NGN51,462.84, on 2nd August 2025 for NGN47,834.05, on 2nd Sept. 2025 for NGN47,834.05, on 2nd Oct. 2025 for 45,434.84, on 2nd Nov. 2025 forNGN43,515.49. I hadn’t the benefit of the use of the app ever and did unsubscribe early, but I am still billed to date. I deleted the app on my phone early in June. Please let me have a full refund urgently.
May 30, 2025
Unprompted review
Reply from Myfamio
Hello Adeniyi.
We’re really sorry to hear about the issues you’ve encountered, and we completely understand your frustration. Please note that deleting the Famio app does not automatically cancel the subscription, which is why you’ve continued to be billed.
We’ve received your email, and our team is currently reviewing your case. Rest assured, we’ll assist you as soon as possible to help resolve this and ensure you receive the necessary support. We appreciate your patience, and we’ll do our best to resolve this matter promptly.
Famio app cancelled subscription impossible
They are not helpful at all they have took money every month dispute. Me saying I want to cancel it today another 22 pound. This has gone on for nearly a year they always said they couldn't find. My. Details. Now today they say I have a different email. And i need to log in to that to cancel how can you do that when it's not even my email a shocking fraudulent company that takes money random Amounts. And makes it impossible. To cancel i am contacting the fraud team of my bank now as there has been complete failure to cancel my. Subscription the support department of famio is non existing please please if you have also been scammed. Report. It to your bank.
November 1, 2025
Unprompted review
Reply from Myfamio
Hello!
My name is Kate, and I'm the head of support at Famio. I'm so sorry to hear about your experience. We are committed to providing clear information about subscription renewals and cancellations before any purchase. If you purchased directly from our website, you can manage your subscription in your Famio account. Please email us at support@myfamio.com with "Famio for Kate" in the subject line, and I will personally look into your case and help you get your refund.
I look forward to resolving this for you!
Avoid this app
The functionality of this app has been oversold. However the main issue is that after several attempts to cancel the subscription famio are still charging my credit card. I have now raised these as disputed transactions. I have had no contact from Famio in response to my request to cancel.
October 27, 2025
Unprompted review
Reply from Myfamio
Hello Carl.
We’re very sorry for the frustration this has caused. To cancel your Famio subscription, please log in to your account and follow the steps: Profile > Manage Subscription. Our team has reached out requesting additional information to assist you further and is currently waiting for your response. Once we have the necessary details, we’ll work quickly to resolve the issue and ensure no further charges occur.
Like all other users I was fraud for…
PLEASE, ALL WHO ARE SCAMED BY THIS PAGE REPORT IT to SCAMADVICER AND DIRECTLY TO GOOGLE AND TEUST PILOT. Like all other users I was fraud for more than 43€. This page should be closed as here criminal acts Are performed.
October 13, 2025
Unprompted review
Reply from Myfamio
Hello Kristina.
We’re very sorry to hear about your experience. Please note that we never charge users without their consent, and multiple confirmation steps are in place throughout the subscription process to prevent unauthorised payments.
We take these matters seriously and would like to investigate your case thoroughly to ensure everything is resolved properly. Kindly email us at support@myfamio.com with "Famio.Review" in the subject line, and our team will prioritise your case. Thank you for your patience and for giving us the opportunity to address this.
I’m very satisfied with Famio’s …
I’m very satisfied with Famio’s Support Team.
They have sorted out a nasty fraud issue immediately after I realised it.
Thank you very much!
Gabriella
October 21, 2025
Unprompted review
Reply from Myfamio
Hello Gabriella!
Thank you for your feedback! We’re glad to hear that our support team was able to resolve the issue quickly and effectively. Your satisfaction is very important to us. For any future questions or help, please reach out to us at support@myfamio.com.
I've cancelled this service months ago…
I've cancelled this service months ago and when I log into my account it says "subscription cancelled", however, you are still taking £32.99 a month and another payment has just come out again recently!! This is definitely some sort of scam! Do not trust this company!!!!! Still can't get in touch with anyone from the company, absolute joke!!
October 14, 2025
Unprompted review
Reply from Myfamio
Hello Vincent.
We sincerely apologise for the inconvenience you’ve experienced and completely understand your frustration. It's certainly not the experience we want for our customers.
Our team is already in contact with you, working on resolving the issue. We need some additional information in order to assist you, and we are waiting for your reply.
We want to ensure that this is sorted out for you as quickly as possible. Once again, we apologise for any inconvenience this has caused, and we appreciate your patience.
I was happy with them because I…
I was happy with them because I accidentally signed up and they helped me cancel right away. Great customer service!
October 12, 2025
Unprompted review
Reply from Myfamio
Hello Brigitte!
We’re glad we could help you resolve the issue quickly. Customer satisfaction is our top priority, so we’re happy to hear you were pleased with our service! If you have any questions or need support, just let us know at support@myfamio.com.
Take care!
Famio have been charging me £23 pm for…
Famio have been charging me £23 pm for a service that i do not use. I'm net even aware what service it is they offer . I tried cancelling ,but they do not recognise the e-mail address that i supposedly signed up with. To ensure clarity, Famio will process charges without confirmation ,and have no sympathy whatsoever for those who unwittingly signed up. Just to confirm. Famio is a massive scam.
September 3, 2025
Unprompted review
Reply from Myfamio
Hello Ian!
We appreciate your feedback and apologize for the inconvenience. To ensure clarity, we never process charges without confirmation.
To cancel your Famio subscription, please log into your account and follow the cancellation steps: Account > Settings > Manage subscription.
If you need further assistance, contact us atsupport@myfamio.com with "Famio.Review" in the subject line, and we will investigate this matter thoroughly and provide the necessary resolution.
Looking forward to hearing from you.
I was satisfied with the company’s…
I was satisfied with the company’s prompt response over the issue i encountered. Their prompt response provided me with the information I needed within short period of time this created a sense of reliability.
October 1, 2025
Unprompted review
Reply from Myfamio
Hello Samwel!
Thank you for your review! We’re pleased to hear that our team was able to provide a prompt and helpful response. Your feedback means a lot to us, and we’re always here to assist you. If you have any further questions or need support, please reach out to us at support@myfamio.com.
Nyfamio’s customer service is…
Nyfamio’s customer service is OUTSTANDING!!!! It’s hard to find customer service as dedicated to customers like they are!!
September 26, 2025
Unprompted review
Reply from Myfamio
Hello Becca!
Thank you so much for your kind words! We're incredibly happy to hear that you are pleased with our support team. It’s wonderful to know their dedication made such a positive impression on you!
If you need any further assistance, feel free to reach out ot us at support@myfamio.com.
Have a wonderful day!
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