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See what reviewers are saying

Rated 1 out of 5 stars

They will scam your grandma or grandpa out of 200 dollars. Beware! None of their services are worth it you can get the programs installed for free if you download them yourself. They had issues with... See more

Rated 5 out of 5 stars

What a great bunch of consultains willing to take the time to help a NON Computer person through the process of getting my computer back on line and working correctly. Walking me step by step through... See more

Rated 5 out of 5 stars

I talked to three different people during my service call. All three were very helpful. I appreciated that I was handed off to someone who had expertise on Macs. When I apologized for my lack of know... See more

Rated 5 out of 5 stars

At first I was very leary of the call I got since I thought I was contacting Hotmail directly..........after several discussions with the techs and staff, especially Jared Moss, I was completely com... See more

Company details

  1. Computer Repair Service
  2. Computer Accessories Store

Information provided by various external sources

The experts at My Fast PC can provide you with the tech support that you need to stay in control of your personal computer. Technology is changing so quickly that you should only trust certified experts with your personal computer. With state of the art software we can remotely connect to your computer, diagnose your problems and have one of our many certified techs quickly fix your computer.


Contact info

3.8

Great

TrustScore 4 out of 5

520 reviews

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Rated 5 out of 5 stars

The two young men who reconfigured my MAC.

I felt so much at ease following Jason's and Brent's work on my otherwise
botched machine and wonder why I hadn't entered into that phase of
of work much, much earlier. It is taking me awhile to learn what was
accomplished, but I'm sure as time goes on I'll have "Stuff" figured out.

Thanks gentlemen!

Dr. Jim Brett

March 4, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent - Fast

Very satisfied with the work on my computer. Never been faster than now. Would recommend to anyone.

March 4, 2015
Unprompted review
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Rated 1 out of 5 stars

DID NOT LIKE IT

My computer is slow than it was had more problem than before. They said II had 30 Days to cancel and it was only 3 so cost me $175,00 and then $100.00 to get out of it. Not sure if it came from the computer or how but some one charged on our credit card with in the week.

March 3, 2015
Unprompted review
My Fast PC logo

Reply from My Fast PC

Hello Shirley,

We are sorry to hear that you're still experiencing issues. I have reviewed your initial call with our sales analyst when you first purchased service from My Fast PC. You were offered a free month for joining. The agreement was read to you and electronically signed. The agreement stated the early termination fee of $100 if the account was not cancelled in 3 days. You purchased the service on January 1, 2015 and used it often until January 15, 2015. All reports ended with your satisfaction. The next call we received was on February 2, 2015 requesting to cancel. You expressed you were still experiencing some difficulties and we offered to reconnect. If you will allow, I would love to assign a technician to your account and help you resolve this immediately. We will be contacting you shortly. If you would like to contact me further, please feel free to email or call me.

Thank You

Ethline Faatoafe
Customer Service Manager
ethline.faatoafe@myfastpc.com
800-573-8028

Rated 1 out of 5 stars

a waste of time and money

I feel I was told I could stop service any time I wanted. My fast PC says I must pay a $100.00 early termination fee. I refuse to pay.

March 3, 2015
Unprompted review
My Fast PC logo

Reply from My Fast PC

Hello William,

I apologize your My Fast PC experience was not positive. I have reviewed your account and initial phone call you had with one of our sales analyst at the time of your purchase. The agreement was read in full and confirmed with your electronic signature. The agreement states you of the 3 day right of recession period, failure to cancel within this period resulted in the early termination fee. If you would like to discuss this further my information is listed below, please feel free to reach out to me with any additional questions.

Thank You

Ethline Faatoafe
Customer Service Manager
ethline.faatoafe@myfastpc.com
800-573-8028

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Rated 1 out of 5 stars

Everything on my computer was changed & most things didn't work.

Share your honest experience, and help others make better choices.

February 24, 2015
Unprompted review
My Fast PC logo

Reply from My Fast PC

Hello Don,

Please accept our sincere apologies for the inconvenience you may have experienced. You initially purchase a one-time service clean on September 29, 2014. All of our one-time services and membership packages have a 2 week warranty. Unfortunately, we do not have any records of you notifying us after September 29,2014. This is the date the service was purchased and the computer received a full system clean. If you have any further questions or comments regarding this matter, please feel free to discuss it with us.

Thank You

Ethline Faatoafe
Customer Service Manager
800-573-8028
contact@myfaspc.net

Rated 5 out of 5 stars

PC Issues 010815

At first I was very leary of the call I got since I thought I was contacting Hotmail directly..........after several discussions with the techs and staff, especially Jared Moss, I was completely comfortable and hopefully all the issues are resolved. Right now, I'm completely satisfied.

Beva Miles

January 9, 2015
Unprompted review
Rated 5 out of 5 stars

My Review

The personnel was most helpful and reassuring that the major problems and others effecting my computer were removed and I feel relieved about some of the pop ups that were foreign and scary to me! I was also pleased with the answers to questions I may have had

Thank You,
Barbara Gunn

January 7, 2015
Unprompted review
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Rated 5 out of 5 stars

fantastic job

I wasn't going to keep my account there when the monthly payments started but I am now. they spent all day with me and went far and beyond the call of duty.....great...great...job

January 4, 2015
Unprompted review
Rated 5 out of 5 stars

Best experience with the Best of the best"KELSON"

JACOB WAS THE FIRST ONE i TALK TO ABOUT MY COMPUTERS PROBLEMS AND THEN KELSON CALLED ME HE WAS SO HELPFUL FOR A OLD 78 YEARS OLD COMPUTER DUMMY HE WENT TO GREAT LENGHTS TO FIX EVERYTHING DOWN TO CALLING MY CABEL COMPANY JUST WANT TO SAY YOU ALL HAVE A GREAT EMPLOYEE AND TREAT HIM RIGHT MERRY XMAS to everyone at' MY FAST PC now.

December 18, 2014
Unprompted review
Rated 5 out of 5 stars

Good job.

I want to thank you for your help,I was ready to give up my computer.You were very nice and helpful. Bobby

December 16, 2014
Unprompted review
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Rated 5 out of 5 stars

Good Job, Derek

I am amazed at the great job in getting my computer in working order and appreciate the knowledge necessary to correct and protect items on my computer.
Words cannot express my gratitude. I highly recommend this service.

Wilma

December 13, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service with good explanations and pro attitude and concern.

I was pleased with Cameron C and Jared Moss for their professional approach and attitude with my problem. I believe that Jared performed well with the clean up of my computer. I was very pleased with the time he took to explain thoroughly the steps he performed to fix problems and did the cleaning of threats. Their help was greatly appreciated and yes by all means I would recommend this program to others. Thank you

December 12, 2014
Unprompted review

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