MyFlowers 

Payed extra for early delivery, didn't get it, payed extra for the largest size of bouquet described as giving the wow factor, the flowers delivered were smaller than the medium size shown in pictures and gave nothing like a wow factor, really gutted, what a complete scam, don't bother.

Poor business service - false claims on the website around 3 hour delivery. Do not believe them - they just have a good marketing budget with no real underlying business quality.

My husband ordered me a bouquet of flowers for my birthday, the didnt arrived when they should have done, the flowers were severely de-hydrated and some of the stems were broken and drouped when removed from the box, no vase in the box! Quite honestly, the flowers were no better than supermarket standard for the price you pay! The images on the website are NOTHING like what turns up, please save your money unless you want to be disappointed

I got delivered the flowers I ordered, looking like those in the image on the site and delivered when they said and a photo to prove delivery excellent service

My husband bought me a bouquet for a ruby wedding anniversary. Paid £102. Flowers dead less than 48 hours later. Tried to blame it on me but cutting stalks, where they were placed and lack of water change, all of which was untrue. Offered 25% off another bunch. You’ve got to be kidding. Will never ever pay them another penny. Such a terrible company to deal with.
UPDATE
I have had a call with Paul today who is quality assurance.
He was very apologetic and wanted to make things right. I have had a 50% and a bouquet of flowers being sent tomorrow. He couldn’t have been more helpful.
Glad they did the right thing in the end. Sometimes things go wrong and we need to accept that, Paul corrected it and that is all that you can ask for. Thank you Paul.
I have just received a new bunch. They are beautiful. All sorted in the end. Thank you

Ordered 30 mixed rose for my mum as she needed some cheering up.
When they arrived she was thrilled. The flowers the arrive were lovely, fresh and well presented with their own vase.
I would be happy to recommend using 'my flowers'

Do not purchase - my husband paid £40 for a bouquet.. what arrived was two carnations and a lot of green half chopped didn’t even arrive on time and arrived the next day .. no where near the quality of bloom and wild which is a similar service - appalled that they would have the cheek to send that and charge £40

Took my money and agreed to deliver today but called to say they couldn't very poor service

Great professional and on time! Thank you!

You notice how all comments are deleted, 3rd day waiting now after money taken for samw day delivery Saturday, now monday still no delivery, even after conformation messages, next day before midday, lies, end of day, lies
Refund of same day delivery fee, lies
Getting same answers as all other customers over years, please people read reviews check out this page as clearly all negative truthful comments deleted, trading standards are involved and I ask anyone else to also contact them as this needs stopping

Avoid MyFlowers — order not delivered and no accountability

I booked same‑day delivery with MyFlowers for my elderly mother’s birthday, with the promise of a photo of the bouquet before dispatch. I received neither.

No confirmation email, no image, and no flowers. Communication was extremely poor — no phone number, long delays on WhatsApp, and contradictory information.

They later admitted they couldn’t deliver same‑day, offered next‑day delivery and an “upgraded” bouquet, but again nothing arrived. The “delivery photo” they sent was just a pile of letters at an unknown location.

Despite multiple complaint emails, they insisted the flowers had been delivered and offered only store credit for a future order.

I had to go through my bank to get my money back.

Do not use this company.

I ordered flowers specifically because their website allowed me to select SAME-DAY DELIVERY for the delivery address. They happily accepted my order and payment, and only afterwards informed me that they couldn't actually provide the same-day service.

As soon as they told me this, I emailed them immediately asking to CANCEL THE ORDER and issue a FULL REFUND.

They ignored my cancellation request.

Instead, they went ahead and delivered the flowers the following day – after I had already clearly told them to cancel the order.

What makes this even worse is that when the transaction was disputed, they relied on the fact that the parcel was eventually marked as delivered and pointed to terms and conditions saying same-day delivery isn't guaranteed.

If same-day delivery isn't available for an address, WHY ALLOW THE CUSTOMER TO SELECT IT AT CHECKOUT AND TAKE THEIR MONEY?

And once you tell the customer you cannot provide the service they selected, why ignore their immediate request to cancel and refund the order?

For me, this is completely unacceptable customer service. Offering a delivery option, taking payment, saying afterwards that you can't provide it, and then ignoring the customer's cancellation request is not how an online business should operate.

I have kept the emails, timestamps and order information showing exactly what happened.

Based on my experience, I would not use MyFlowers again and I cannot recommend them.

Don’t buy from MyFlowers. They offer discount on subscription which says cancel anytime. However they bind you to the subscription. I received my first bouquet - the wrapping was not anything like the images presented on line. Looks cheap the way it is wrapped and sent. Not placed in a gift box either as they declare online!
Customer service not offering any solutions either - if you buy from MyFlowers - be ready to be disappointed.

I sent flowers for my friend on her birthday, beautiful bouquet. Very good service, helpful customer service. Highly recommend it.

Not happy as all ordered floweres for my mams birthday stated on site it would be 8 pound for it to be delivered for that day nothing came, we are still waiting im not happy at all be cearful with your money and stay local as they dont care, they litrally dont even send you tracking informatiom. Still not sure if iv been scammee or not but i dont reckomend imagine if thoes flowers where not for a birthday and where for a funeral being late or not showen up, its apsolutly viel. Hopfully going fowade with otheres the only lite delivery dates thay actually are availabe instead of taking peoples money know its not going to arive by the date stated. There customer servise also wasnt helpful as they just try to blame the customer for making the order and state its not there fault thisng arent their yet. (Its your buissness so yess its your fault)

I’ve used them twice now. (Should have learned from the first time). First occasion the flowers were fresh but weren’t what I ordered and they left off another part of the gift.
The second time was last week and I paid the extra £8 to have the dame day delivery. Well they didn’t arrive and the next day the receiver was going away for a few days. They eventually arrived 2 days late and without the vase that was also paid for. The flowers we good hence the 2 stars.
Customer is service is diabolical. All automated via WhatsApp or email. Addressing me as ‘dear partner’ then refusing any credit for the late delivery and the missing item.
Don’t believe the ‘if they’re are not fully satisfied’ refund offer.
Next stop Trading Standards

Did not deliver. Can't communicate no refund

Overall it’s a nice service, however some major mistakes could occur. Prices middle+, customer service 8/10. First my order they delivered wrong flowers, and couldn’t deliver at date which was possible to choose during checkout. However, the brought apologies with some nice discounts and I was satisfied with that :) in future no problems

Wouldn’t use again, the subscription bouquet was not worth the money I paid for them

Spent £72.84 for a delivery of flowers and chocolates for my wifes 60th No delivery so disappointing there answer was we cant locate your order. Now requested a full refund now there's no answer. Some incorrect stuff arrived at our friends house 2 days later.
Refund given this review obviously helped.