MyFlowers 

My flowers are a deplorable bunch of criminals. If you enter your card details on there system they will keep taking money from your account.
Do not use them. The quality of the flowers is terrible.

Great service but the flowers were squashed and partially dying and no vase was supplied.

Promised a delivery date and clearly couldn’t fulfill the promise because they have arrived.

Contacted them on WhatsApp and they said they will “try their best”

Haven’t heard anything since.

Wish I looked at the reviews before spending my money with them.

Told them to phone me but no response and when I phoned them up it said WhatsApp or email only.

This is the first time I’ve actually left a review on trust pilot for anything I’ve bought.

When I say AVOID THIS COMPANY I mean don’t walk away… you need to RUN when you see this brand advertising.

Completely ruined the day too.

Unable to fulfill delivery, and still waiting for refund after 6 days

Technically they deserve 8 stars,the service,the delivery and the options besides for the idea itself.I placed my order just a few hours before they actually delivered and also received a free vase!. My only critiques were the fact that they didnt come packaged as it showed- i was looking forward to the gorgeous gift box that was displayed however it came just as a regular bouquet. Also for the price i paid i was a little disappointed for the size of the flowers-they were absolutely gorgeous and fresh however extremely small for over 50 pounds and it was the medium size! if thats a medium then whats the size of a small?.
despite all that i was very impressed with the service and extra speedy delivery.great for a last minute gift idea.

I couldnt score 0 stars or would have done. Paid for the order, flowers not delivered. Contacted a director who couldnt be bother to speak to me when i actually spoke to him. Absolutely terrible experience with customer serbvice completely hopeless and impotent.

Update-
Manager messaged on trust pilot and sent me an email asking to discuss. I replied he could contact me via email. Nothing since, it’s been five days haha. Looks like they message people on the reviews to give the impression they’re doing something and then just don’t follow up.

Absolutely awful. Ordered flowers for same day 3-6pm so that they’d be delivered while the recipient was there, on the intended day.

They charged additional fees for same day and then delivered a whole day late. I had to track down the company, they didn’t notify me of a delay until the following day. My $90 flowers ended up with another family member as the birthday person had already left to go back their house. Company eventually offered me a $15 ‘credit’ which is less than the delivery fee I paid and would require me to spend money with them again!!! They’re completely unrepentant and will not offer a refund so as of now I’ve been forced to pay for flowers which didn’t reach who they were meant for.

PLEASE AVOID THIS COMPANY AT ALL COSTS. They advertise same day delivery, charge for same day delivery, and don’t even notify their customers when they fail them. It’s a complete scam. Awful customer service, awful company

This company charged me every month without my consent and every month they promised they would take away the subscription and regularly it would come back, then I red the reviews..my bad, it was all over the place the way they take your money and retain subscription hoping you won’t notice, you are horrible people.

Ordered a “as shown in photo” bouquet expecting half decent flowers, £50 later, delivery wasn’t same day, neither where they as shown in photo. Absolute rubbish

My partner ordered a bouquet for our anniversary, and MyFlowers failed to deliver what was paid for.
He paid extra for nominated hand-to-hand delivery, but it arrived late via Royal Mail. They skipped sending the pre-delivery photo, left out the vase, and sent 30 white roses instead of the 50 pink roses ordered.
When contacted, customer service ignored the issue entirely and repeatedly cited cancellation rules for perishable goods; even though this is an incorrect delivery, not a cancellation. They sent an item worth half the price paid and refused a full refund. Completely ruined our day. Avoid.

Poor delivery times and when paying more more for a certain time they haven’t been delivered and customer support is ignorant with none response highly avoid this business

This company is an absolute joke.

My boyfriend (who lives in South Africa and has little experience in ordering flowers but wanted to surprise me) placed an order for my birthday. He found the first company on google search which happened to be My Flowers and assumed because it was at the top it was most popular (google ads did their thing…).

The flowers were meant to arrive on the 15th June for my birthday, they arrived on the 20th, and only because I had to chase them after he asked if I had received anything later on the 16th.

It turns out that they had forgotten about the order (but nor forgotten to charge the card). No apology either.

No photos of the bouquet were sent as promised on the website.

The « medium » bouquet (a total of 10 sad looking stems) arrived in a poor condition. The flowers were scraggly and wouldn’t be worth more than 20-30£ on the high street and that’s being generous. He was charged 58.15£ (this included a small box of chocolates).

On the website it says that if « she’s not happy you get your money back ». We asked for a refund, we sent photos, to which the company responded they were natural flowers and in great condition and telling us we should have cared for them better (I took the photos as I received them…). I wish I could attach photos here but I will share them in other reviews.

Given the abysmal experience there will be no order from us, and of course the only gesture they offer is a small discount on another order.

We lost our money, and it is what it is, but please don’t order from this company. I run a business and if a customer received a service from us that was as poor as this I would be mortified.

Affordable, fast delivery, very nice flowers, great communication

Paid 15 quid for fast shipping, recipient didnt get the order. no call numbers, dont respond to whatsapp, i am fuming!

Ordered for timed delivery slot but they arrived after this window so unsuccessful delivery. Requested another attempt next day but got no reply. Waited several days with no response so requested a refund. They have refused to give refund and blamed it as an issue with the courier they used and told me all they can do is attempt another delivery for the 6 days old bunch. Unacceptable, should not be allowed to trade in the UK if they don't want to abide by trading standards. They're basically committing fraud.

DO NOT USE THIS COMPANY THEY ARE NOT LEGITIMATE IT IS FRAUD

My reply to you... I have emailed times at least you have NOT ONCE replied

Total fraud, will be reporting to action fraud and trading standards

They are uncontactable, and only reply to positive reviews

I’ve already contacted my bank, so don’t buy from here go to interflora or a local florist as they won’t rip you off

I had a great experience with MyFlowers. The service was quick, and the flowers arrived in excellent condition. They were beautifully arranged, came with a lovely vase, and included a handwritten note, which made the delivery even more special. I was very impressed with the quality and attention to detail. I would highly recommend MyFlowers to anyone looking for beautiful flowers and reliable service.

Quality of flowers was very good, communication with delivery was not amazing however, they did arrive.