Thank you so much my flowers uk. That was an excellent customer service. You made this experience very memorable as my recipient has been blushing after receiving fresh rose flowers. The red rose flo... See more
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I ordered flowers for my best friends 40th for same day delivery. They not only didn’t deliver on her bday, a week later and they have still not delivered and they have stopped communicating with me... See more
Company replied
❗️❗️❗️ Avoid this company, I ordered 100 long red roses and heart shaped balloons, they delivered me some roses that are sold at Lidl short and small and instead of balloons they put a chocolate. On t... See more
Company replied
Overall it’s a nice service, however some major mistakes could occur. Prices middle+, customer service 8/10. First my order they delivered wrong flowers, and couldn’t deliver at date which was possib... See more
Company replied
Company details
Written by the company
MyFlowers.co.uk is your one-stop online shop for all your gifting needs. If you ever forget to buy a lavish flower bouquet for an event, don’t worry. You can count on us by simply placing an order on our online store and leave the rest to us. We provide rapid same-day delivery in 3 hours in London and offer fresh flowers delivered the next day in the UK depending on your address. We present a wide variety of flowers and bouquets for you to choose from as per your preference and provide free delivery in London. Our flowers are fresh and appealingly colourful. Their natural smell brings up a good mood and freshness. You can order a bouquet of stunning red roses, a bouquet of mixed flowers, or exotic orchids with our free delivery service. We understand the urgent needs of our clients, therefore, we provide same day delivery in London within 3 hours. We also provide a replacement warranty for our flower bouquets for 5 days. It means if it does not stay fresh for at least 5 days, you can contact our team on WhatsApp and we will replace that flower bouquet with a new one for FREE. Why choose us? Because we provide fresh, colourful, and appealing flowers with speedy delivery. In addition, we share photos of your flowers or bouquets before your flower delivery in London or other parts of the UK. We are expert local florists who inspect the flowers properly to ensure they are of the highest quality before delivery. We have no competition in our exceptionally fast free delivery of fresh flowers. Get your flowers delivered anywhere in the UK with myflowers.co.uk!
Contact info
24 Old Jamaica road , Se16 4aw, London , United Kingdom
- support@myflowers.delivery
- myflowers.co.uk
Breach of guidelines
Amazing flowers and quick delivery
Amazing flowers and quick delivery. Would reccomend
August 8, 2026
Unprompted review
Reply from MyFlowers
Your support means everything to us! Thank you for your feedback—we look forward to welcoming you back soon.
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Paid for same-day delivery, got automated delay message and ignored!
Avoid this company!
I paid for same-day delivery today for a specific reason, only to receive a WhatsApp message pushing it to tomorrow.
My daughter won't even be there tomorrow.
Their website phone number does not connect, and they completely ignore emails and WhatsApp replies.
This is unacceptable customer service. I want a full refund immediately.
August 8, 2026
Unprompted review
Reply from MyFlowers
Dear Tracey,
Please accept our most sincere apologies for letting you down and for the disappointment this experience has caused. We take your concerns very seriously and want to rectify this for you immediately.
To help us investigate and resolve this right away, please reach out to us at ask@myflowers.delivery with your order details, or simply provide them in a direct reply here. We truly look forward to making things right for you.
Kind regards,
Paul at MyFlowers Team
Paid for same day delivery
Paid for same day delivery. They arrived a day late. Made a complaint and they offered a complimentary gift and they said that they use third party. I don’t care what and who they use. They failed in there service. Want my delivery money back. The least they can do
August 6, 2026
Unprompted review
Reply from MyFlowers
Hello Sonia!
Thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. We take your concerns very seriously and want to rectify this for you immediately. To help us investigate and resolve this, please reach out to us at ask@myflowers.delivery with your order details, or simply provide them in a reply here. We look forward to making things right.
Kind Regard,
Paul at MyFlowers
Flowers were lovely
Flowers were lovely, fresh and came on time. I ordered them at 2am and they were at my girlfriends door by midday. Very happy with the service
August 7, 2026
Unprompted review
Reply from MyFlowers
We truly appreciate your support! Your feedback keeps us motivated, and we look forward to serving you again.
Special night with girlfriend so…
Special night with girlfriend so ordered flowers to where we were staying. Paid £15 for the premium delivery to get a message half hour after the order to say they don’t have flowers in stock and delivery slots not available. Asked to cancel but they said order already in…. Well if you didn’t have the flowers then order couldn’t have been in.
Then agreed to delivery next day back at home address with a promise of returned postage fees, upgrade to the next bunch size and a free gift. None of this happened. Bunch of flowers looked lost in a vase. Not the usual good quality flowers you get from your local florist.
Now fighting with customer service which is terrible. Very unresponsive.
Do not use myflowers
August 4, 2026
Unprompted review
Reply from MyFlowers
Hello Matt,
Thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. We take your concerns very seriously.
Kind Regard,
Paul at MyFlowers
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Ease of use and variety and choice.
Ease of use and variety and choice.
Cost very reasonable and I belive prices are in everyone's pocket
August 7, 2026
Unprompted review
Reply from MyFlowers
Thank you for sharing your experience! We’re so grateful and excited to welcome you again soon.
Avoid MyFlowers at all costs
Avoid MyFlowers at all costs. I paid for priority delivery, but received zero confirmation, no tracking, and ignored support messages. The package arrived late and the courier dropped it during handover, shattering the vase inside. To make matters worse, they attempted to charge an extra £15 for a "failed delivery" despite completing the handoff. They are now refusing a card refund for the broken goods and offering only useless store credit, forcing me to lodge a chargeback with my bank.
July 31, 2026
Unprompted review
Reply from MyFlowers
Hello Darcy, thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. I will reach you directly to resolve this for you. I look forward to our conversation and making this right.
Kind Regard,
Paul at MyFlowers
Everything made simple easy delivery…
Everything made simple easy delivery and quick and product are amazing at a fair prices
August 7, 2026
Unprompted review
Reply from MyFlowers
We appreciate your thoughtful feedback! It helps us grow, and we look forward to seeing you again.
My daughters received some flowers from…
My daughters received some flowers from this company from her boyfriend . They arrived 1 day late, the wrong flowers were sent with a card from the wrong person to the wrong person. To add to this the flowers were dying poor quality. When you call the number on the helpline it’s a recorded message saying to WhatsApp. When you WhatsApp it says to email . When you email it says to wait?? Unexceptionable. Do not use this company .
August 4, 2026
Unprompted review
Reply from MyFlowers
Hello Christine, thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. I will reach out to you directly to resolve this for you. I look forward to our conversation and making this right.
Kind Regard,
Paul at MyFlowers
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Brilliant rapid service
Brilliant rapid service! Loverly flowers too! Worth every money
August 6, 2026
Unprompted review
Reply from MyFlowers
Hi there! Your feedback is truly appreciated, and we look forward to serving you again soon.
Beautiful flowers and quick and smooth…
Beautiful flowers and quick and smooth delivery!
August 7, 2026
Unprompted review
Reply from MyFlowers
Thank you so much! Your support means a lot to us, and we can’t wait to welcome you back.
Awful experience with this company
Awful experience with this company, do NOT deal with these guys. They took a fee for same day delivery and delivered 3 days late, horrible bunch of flowers, and a tiny chocolate bar in place of our champagne truffles. £75 and worse that a petrol station bunch
August 1, 2026
Unprompted review
Reply from MyFlowers
Hello Katy!
Thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. We take your concerns very seriously and want to rectify this for you immediately. To help us investigate and resolve this, please reach out to us at ask@myflowers.delivery with your order details, or simply provide them in a reply here. We look forward to making things right.
Kind Regard,
Paul at MyFlowers
My flowers are a deplorable bunch of…
My flowers are a deplorable bunch of criminals. If you enter your card details on there system they will keep taking money from your account.
Do not use them. The quality of the flowers is terrible.
August 7, 2026
Unprompted review
Reply from MyFlowers
Hello Pat!
Thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. We take your concerns very seriously and want to rectify this for you immediately. To help us investigate and resolve this, please reach out to us at ask@myflowers.delivery with your order details, or simply provide them in a reply here. We look forward to making things right.
Kind Regard,
Paul at MyFlowers
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Great service
Great service but the flowers were squashed and partially dying and no vase was supplied.
August 7, 2026
Unprompted review
Reply from MyFlowers
Jeremiah, your support is everything to us! Thank you, and we hope to serve you again in the near future.
Don’t walk away, make sure you RUN.
Promised a delivery date and clearly couldn’t fulfill the promise because they have arrived.
Contacted them on WhatsApp and they said they will “try their best”
Haven’t heard anything since.
Wish I looked at the reviews before spending my money with them.
Told them to phone me but no response and when I phoned them up it said WhatsApp or email only.
This is the first time I’ve actually left a review on trust pilot for anything I’ve bought.
When I say AVOID THIS COMPANY I mean don’t walk away… you need to RUN when you see this brand advertising.
Completely ruined the day too.
August 7, 2026
Unprompted review
Reply from MyFlowers
Hi Justin, I’m genuinely sorry for the frustration this situation caused. I truly appreciate you allowing me to step in and resolve this for you. We are constantly working to improve, and I hope we have the chance to provide you with a much better experience in the future.
Kind Regards,
Paul at MyFlowers
Unable to fulfill delivery
Unable to fulfill delivery, and still waiting for refund after 6 days
August 2, 2026
Unprompted review
Reply from MyFlowers
Hi Corene, please accept my apologies for the trouble. I’m glad I could resolve the matter. Thank you for your feedback, and we sincerely apologize for the disappointment caused.
Kind Regards,
Paul at MyFlowers
smaller than expected
Technically they deserve 8 stars,the service,the delivery and the options besides for the idea itself.I placed my order just a few hours before they actually delivered and also received a free vase!. My only critiques were the fact that they didnt come packaged as it showed- i was looking forward to the gorgeous gift box that was displayed however it came just as a regular bouquet. Also for the price i paid i was a little disappointed for the size of the flowers-they were absolutely gorgeous and fresh however extremely small for over 50 pounds and it was the medium size! if thats a medium then whats the size of a small?.
despite all that i was very impressed with the service and extra speedy delivery.great for a last minute gift idea.
August 7, 2026
Unprompted review
Reply from MyFlowers
Esti, we appreciate you! Your feedback helps us improve, and we can’t wait to serve you again soon.
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I couldnt score 0 stars or would have…
I couldnt score 0 stars or would have done. Paid for the order, flowers not delivered. Contacted a director who couldnt be bother to speak to me when i actually spoke to him. Absolutely terrible experience with customer serbvice completely hopeless and impotent.
August 7, 2026
Unprompted review
Reply from MyFlowers
Hello Joe!
Thank you for sharing your feedback. I am truly sorry to hear that we let you down and for the disappointment this has caused. We take your concerns very seriously and want to rectify this for you immediately. To help us investigate and resolve this, please reach out to us at ask@myflowers.delivery with your order details, or simply provide them in a reply here. We look forward to making things right.
Kind Regard,
Paul at MyFlowers
AVOID AT ALL COSTS- manager reached out since first review and then ghosted. Trash customer service
Update-
Manager messaged on trust pilot and sent me an email asking to discuss. I replied he could contact me via email. Nothing since, it’s been five days haha. Looks like they message people on the reviews to give the impression they’re doing something and then just don’t follow up.
Absolutely awful. Ordered flowers for same day 3-6pm so that they’d be delivered while the recipient was there, on the intended day.
They charged additional fees for same day and then delivered a whole day late. I had to track down the company, they didn’t notify me of a delay until the following day. My $90 flowers ended up with another family member as the birthday person had already left to go back their house. Company eventually offered me a $15 ‘credit’ which is less than the delivery fee I paid and would require me to spend money with them again!!! They’re completely unrepentant and will not offer a refund so as of now I’ve been forced to pay for flowers which didn’t reach who they were meant for.
PLEASE AVOID THIS COMPANY AT ALL COSTS. They advertise same day delivery, charge for same day delivery, and don’t even notify their customers when they fail them. It’s a complete scam. Awful customer service, awful company
August 3, 2026
Unprompted review
Reply from MyFlowers
Dear Hailey, thank you for your review. We're sorry for the issues with your order. I have contacted you to ensure this is resolved to your satisfaction immediately.
Kind regards,
Paul at MyFlowers Team
Be aware they will take your money without consent
This company charged me every month without my consent and every month they promised they would take away the subscription and regularly it would come back, then I red the reviews..my bad, it was all over the place the way they take your money and retain subscription hoping you won’t notice, you are horrible people.
July 10, 2026
Unprompted review
Reply from MyFlowers
Hi Fred, please accept my apologies for the initial trouble. I’m glad I could resolve the matter to your satisfaction. Thank you for your feedback, and we hope to welcome you back for a much smoother experience next time.
Kind Regards,
Paul at MyFlowers
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