Mygarminstraps Reviews 302

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I ordered straps almost 6 weeks ago & they haven’t arrived. I am unable to track my order or make contact with the company despite multiple emails sent and the online chat function just prompts to sen... See more

Rated 5 out of 5 stars

I gotsent a wrong colour and another strap that broke 1,5 months later. Nevertheless I claim the problem and I got sent for free the original strap I ordered, plus the one that easily broke once more.... See more

Company replied

Rated 1 out of 5 stars

If I could, I would give less than one star. First, advertising of the dealer targets the customers mis-guiding them to believe, that they are ordering from the official Garmin website. I have ordere... See more

Company replied

Rated 1 out of 5 stars

Order takes a while to arrive, couple of weeks. They sent wrong colour, customer service good, sent out correct one, another 2/3 week wait however.....my replacement strap is not same as the original... See more

Company details

  1. Sporting Goods Store

Written by the company

Armbandspender für Uhren der Marke Garmin.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

302 reviews

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Replied to 58% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Truly supportive customer care

I gotsent a wrong colour and another strap that broke 1,5 months later. Nevertheless I claim the problem and I got sent for free the original strap I ordered, plus the one that easily broke once more. The support was etremely kind and helpful, truely answering and listening and not just those pre-set generically kind emails.

November 17, 2024
Unprompted review
Mygarminstraps logo

Reply from Mygarminstraps

Hello,

Thank you so much for your kind words! We're glad to hear that our support team was able to assist you effectively and provide you with the correct straps. We always strive to offer personalized and attentive service to our customers, and it's wonderful to know that you had a positive experience despite the initial issues.

We truly appreciate your patience and feedback. If there's anything else we can do for you, please don't hesitate to reach out.

Best regards!

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Rated 1 out of 5 stars

No watch strap supplied

I ordered my watch strap a month ago. Paid $38. And he e received nothing. No valid excuse. What a scam.
It eventually arrived in mid-September, but is very poor quality and doesn’t fit my watch (too wide). Still scam

August 11, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

Order takes a while to arrive, couple of weeks. They sent wrong colour, customer service good, sent out correct one, another 2/3 week wait however.....my replacement strap is not same as the original strap for my Garmin Venu 2 Plus. It has a metal stud which I am allergic to and the smallest setting is too big for me. And to top it all the strap keeps falling off the watch. Not happy at all.

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy this product

Straps arrived on time and looked decent. The material is not the same quality as a genuine Garmin product, although it seems ok.
I fitted the strap correctly and went swimming. When I pressed the Fenix 5 lap button (bottom right) the strap disconnected and the watch came off my wrist. This happened 3 times in a 90 minute swim. I contacted the company to get a refund and was asked for photos and a video. I sent photos but a meaningful video was difficult because of file size; however, I sent a short video. The company has not engaged regarding a refund. I have no faith in the product to keep the watch attached. Because there has been no engagement regarding a refund, I'm now left with a poor quality product.
I recommend that no one wastes their money on this product

July 27, 2024
Unprompted review
Rated 1 out of 5 stars

They sell fake products

They sell fake products. It is not Garmin.
I got a strap that turned yellow/orange in a month. It does not have a Garmin logo and the metal part was white (badly painted), though it should be rose gold.
Waste of money and time!
Don't buy there anything!

April 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Really bad product.

Really bad product.
Inexistent support, send you a generic I won't help you.
The product not fully compatible with Garmin watch.
Very high prices.
Almost scam, for sure I'll never order from them anymore.

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

Just another scam enabled by google ads…

Just another scam enabled by google ads appearing to be original Garmin, aggressively pushing cheap stuff to the masses relying on the fact that people won't bother to take the pain to return the goods and pursue to get their money back.

June 15, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID, bad product and worse service

Band broke after 3 days of use. Asked for refund. They shipped a replacement by mistake and downright refuse to pay for return shipping. They sell very bad quality products and don’t make up for their mistakes.

March 31, 2024
Unprompted review
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Rated 1 out of 5 stars

FAKE - Do not use!

FAKE - Please don't make the same mistake.

They will send you a different item that's incomplete and useless and they will never reply to you after.
This is just a money theft site.

February 19, 2024
Unprompted review
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