I purchased the Eagle Eye Elite Pro rangefinder which came with a free mirrored putting aid, or so I thought. I recently noticed a charge on my credit card that I had not authorized from My Golfing S... See more
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UPDATE: I was able to finally reach customer service who cancelled my subscription. They were very courteous and professional. However, I feel it is somewhat deceptive that when I purchased the prod... See more
Company replied
I bought a swing trainer exercise device and was told I only had to pay shipping. Unfortunately, several days later my credit card gets charged $49.95. My credit card company flagged the charge and... See more
Company replied
It took several outings to work, get use to, and still sometimes hard to work properly, meaning it's like the pin , it's way far off, and sometimes it's super close and working properly. Don't know wh... See more
Company details
Written by the company
My Golfing Store Inc was founded to make the luxuries of Golf Affordable for all who love the sport. With our new golf Rangefinder product lines, we are able to have all the same tech as our competitors and bring savings directly to the consumer. Lower your scores with our golf training aids, golf clubs, and more. Our blog is filled with free golf videos, looking at the greats like Hogan and Palmer, along with interactive quizzes. We also have a great digital members area for those who are looking to get digital golf lessons from the comfort of their own home! Follow us for more up-to-date information @mygolfingstore and on Facebook.
Contact info
Gilford, 03249, Gilford, United States
- 844-355-6994
- info@mygolfingstore.com
- mygolfingstore.com
2.9
Average
335 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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REVISED. BIG CUSTOMER SERVICE IMPROVEMENT.
Here was the ORIGINAL review:
They won't honor their warranty.
They said the item got wet and that is why it is foggy.
Not true. Ever
They are a dishonest company. Avoid them.
NOW, THE REVISION
I received my replacement today and have had nothing but great follow up from a senior CS person. Product arrived quickly and is functioning well.
I also revised my stars from 1 to 5. Things can and do go wrong. This company fixed it in timely manner and now deserves your trust for a purchase.
April 16, 2023
Unprompted review
Reply from My Golfing Store
Rodney, thank you for taking the time to connect with our team and helping us get this one right.
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Bought a 10$ mat and got charged 50$…
Nice practice mat at a good price. I don’t like the idea of being automatically signed up for a $49.95
Monthly subscription when you purchase something but I was eventually able to cancel at no cost.
The mobile version of the Website is a bit hard to use.
April 13, 2023
Unprompted review
Reply from My Golfing Store
Thanks for sharing your experience. I wanted to shed some light on this inquiry, as I understand you reached out to our team to cancel your membership and were refunded in accordance with our 60-day money back guarantee. I see you purchased the training mat, which includes membership to our private members academy for golf instruction. The terms of this offer are spelled out on the sales offer page and your consent is confirmed at the checkout page that with a checkbox that states, 'I agree to these terms and conditions.'
Extra charge of $49.95???
I bought a directional mat on 4-1-23, and I like it very much. However, on 4-15-23 I saw a charge on my cc of $49.95. I sent an email to MGS on their site indicating I did not make this purchase. I called Ozzie at MGS at 8:10 A.M. on 4-15-23. He said that it was noted on my earlier purchase of the "training aid video". I told him I did not see it and did not want it, and I wanted that charge of $49.95 to be cancelled and not to get anymore. He said that he would contact "payments" to cancel, and I would be getting a follow-up email to verify. I will wait to see if they do this before making any final determinations about MGS, but this practice appears a bit fuzzy.
Since the above review, MGS has refunded the $49.95 to my credit card. They were fast, professional and accommodating. However, the training videos need to be more pronounced so that their customer base has a clear understanding of these additional charges after they have bought something else. My rating has now gone to "4 stars" (4-19-23)!
April 14, 2023
Unprompted review
Reply from My Golfing Store
Hi Sterling, I see you chose the promotional offer for the golf training mat, which has a membership associated with this offer. While our products do not require a membership to buy, some of them come with promotional terms and conditions and access to a Private Members Academy. This is spelled out on the sales page and checkout page as well. In this case, you were required to explicitly check the box 'I agree to the terms and conditions' on how this membership works. The instructions are also emailed on how to access this content. In the end, I see your membership was canceled and refunded in accordance with our 60-day money back guarantee.
Reply from My Golfing Store
Steve, we're glad to hear it was a positive experience! Thanks for sharing.
yes a very good purchase and percision…
yes a very good purchase and percision mode changing experience! Thank u and plus I got a deal where I can pay it off in 4 payments!!😁
April 10, 2023
Unprompted review
Reply from My Golfing Store
Thank you for sharing your experience!
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Don’t buy from this place!
Don’t by from this place. I got a training toll. The tour angle 144 and got sucked into a subscription for 49.95 three times before I caught it . So a 39.95 trading aid cost be almost $200. Shady to say the least!
January 24, 2023
Unprompted review
Reply from My Golfing Store
Hi Bob, sorry to hear this. I see that you reached out to our customer service team, who promptly canceled your membership and also refunded you two months' back in accordance with our 60-day money back guarantee. The promotional offer details on the membership are spelled out on the sales offer page, checkout and the order confirmation/receipt that is sent to you. We also include a checkbox to confirm you agree to the terms and conditions of this offer before completing the order. The login details for the members area were also emailed. Our team has since followed up with detailed information about this offer via email.
TERRIBLE SERVICE / KEEPS GETTING WORSE
TERRIBLE
NO CUSTOMER SERVICE / NONE!!!
Ordered a swing training product in August. Came in and was useless.
Continued 8 months of billing $49.95 on my cc with no explanation
Talked to Louis, who told me it was a promotional product and an email sent 30 days after shipment made it legal for MyGolfingStore to bill my card because I did not decline.
Will credit 2 months and keep 6 months payments
What the heck
This just gets better.
Seller tells me they sent several emails detailing some hidden service that I had to cancel or seller would keep billing my account
Hmmm?
Buyer be Ware
August 2, 2022
Unprompted review
Reply from My Golfing Store
Hello Gary, sorry to hear you were dissatisfied with the product. We're only a phone call away and wish you would have reached out sooner to share this concern. I see the discounted offer you purchased comes along with membership to our private members community. All terms and conditions are clearly provided before purchase, on the sales page, checkout page and receipt sent via email. Login details are also emailed. The pre-billing emails are sent as well, and your credit card statement also notates the purchase description from MyGolfingStore. When you reached out to our team, we promptly canceled your membership as requested. Once again we apologize for any inconvenience and upheld our 60 day money back guarantee.
Awesome experience
Awesome experience, great communication and even tips and tricks to use before my range finder arrived! Tracking info and updates as well. Would and will definitely be doing more business here!
February 14, 2023
Reply from My Golfing Store
Mark, we're glad you had a great experience! Thank you for sharing!
Ordered 2 golf classes and a putter
Ordered 2 golf classes and a putter. The putter I had to call to order because online system would not work.
Week later received left handed putter, order right handed. @ more calls 4 emails and no response on how to return putter. The golf classes were online and require signin, which after two weeks mygolfingstore has still not set me the required link or password. next they charged me anther mystery fee of 19.95 After 2 weeks I did get a email response acknowledging they got my email, no mention of any corrective action, just letting me know they got my email. How many times do I have to call and email to get any follow up to solve these problems
February 13, 2023
Unprompted review
Reply from My Golfing Store
Hi Rich, sorry to hear about your experience so far. I see that you ordered the left handed putter Perfect Roll Putter on 2/12. This is shown on your order confirmation email. We then sent a follow up email after your original inquiry to see if you'd like to exchange it for the right-handed putter, but it looks like none of our emails are making it through to you. I attempted outreach to your phone number that you provided, along with a couple voicemails, a text message, and a couple personal emails as well, the moment I saw your inquiry about the putter. The Power Swing formula also includes a trial membership to our Private Members Academy. We spell this out on the order form, then an email is sent with a reminder on how to log in and another email about the membership renewal charge that would be upcoming. Unfortunately, our efforts to contact you were not received.
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Reply from My Golfing Store
Thank you for sharing your experience, Tom!
An “Ace” for Eagle Eye Rangefinders
My concern when purchasing any product is a companies follow through is something goes wrong.
A problem did occurred with my Eagle Eye Rangefinder, and with one call to the company, a new rangefinder is on the way.
No hassle service has me a believer in this company!
Thanks Eagle Eye!!
J Callahan
Calabash, NC
February 14, 2023
Unprompted review
Reply from My Golfing Store
Thank you for your kind words, Jim. We are glad we could help!
A sincere message😀😀 You all are the best to deal with. A sincere message!
You all are the best to deal with. I very much enjoy your product correspondence.
Keep up the good work!!!
January 22, 2023
Reply from My Golfing Store
Thank you for the kind words! We are glad to hear it!
I made a mistake regarding zip code
I made a mistake regarding zip code. Product was returned to Golf Store. I contacted them they resent no charge. Very friendly and efficient.
January 5, 2023
Reply from My Golfing Store
Ross, thank you for keeping us in the loop and sharing your experience!
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GPS Magnet preform as advertised
January 19, 2023
Reply from My Golfing Store
Ken, we're glad the magnet is working out well for you!
Reply from My Golfing Store
Hello Brian, not all of our products come with a membership nor is it required to join to make a purchase. I see you purchased the Elite rangefinder AND the Power Swing Training Aid Promo. The Power Swing Training Aid Promo comes discounted with a trial to our members area for curated golf lessons taught by our coaches and the opportunity to upload your golf swing. We clearly spell this out on the terms of the sales offer page. We are happy to share this information in a follow up email as a reminder. The login details are also emailed immediately as well. We also send out a pre-billing notification as a reminder to make sure you're made aware of the impending payment. I do see that you contacted our customer service team, who promptly cancelled your membership. I also see that they have upheld our 60-day money back guarantee and refunded the membership dues.
Avery satisfied Customer
Great laser with a good price and worked with me to replace a bad case zipper.
January 3, 2023
Reply from My Golfing Store
Roger, thank you for sharing your experience with us! We appreciate the opportunity to make things right and ensure your satisfaction.
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Lots of spam
Lots of spam. Unsubscribed from emails, and they keep coming. Horrible.
December 15, 2022
Reply from My Golfing Store
Hello Greg, we place the 'unsubscribe' button at the bottom of every email. I see that you are unsubscribed from all of our systems.
Reply from My Golfing Store
Ed, thanks for sharing your experience! We appreciate it!
Placed an order on November 23
Placed an order on November 23 for a Christmas present. Never received any communication on my order.
We’ll go figure, I made a boo-boo on my end by trying to place a custom order which are not stocked in the warehouse.
Thank goodness Dave , the customer service specialist caught my mistake and reached out to me via phone and email.
Dave corrected my mistake on the spot and immediately pulled the order and had it shipped same day.
I sincerely retract any harsh expressions I may have posted about the company.
The customer service under the guidance of Dave is rated by me a 10 out of a 10. Thank you Dave for catching my mistake and providing the perfect solution.
My next order will be through My Golfing Store and I will definitely double check to make sure my order is correct so Dave can enjoy a longer lunch break.
Thank you Dave
November 23, 2022
Reply from My Golfing Store
Hi Dave, thank you for taking my call to resolve the issue together.
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