This cream is totally remarkable! I've used it on muscle aches, & the very best for me is that it immediately relieves leg & foot cramps! I'm not keen on their marketing ads - misleading as to how m... See more
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Review summary
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Received my order quickly. Have just started using it so unable to comment on effectiveness yet. But enjoy the texture and fragrance of the cream, it’s well absorbed and doesn’t leave one feeling stic... See more
Company replied
Shipping took longer than expected. Containers were smaller than they appeared in the videos that are presented. I bought this for my wife and her nerve pain following partial amputation of her foot... See more
Company replied
Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
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4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Buyer beware $451 AUD for 6 small bottles of cream ????
Very disappointing experience with Total Relief Cream
The Total Relief Cream itself is okay, but in my experience it is no more effective than a standard arnica cream that costs around one-tenth of the price.
My biggest issue, however, was the way my order and refund were handled. I was double charged and contacted the company requesting a refund almost immediately. Despite making multiple requests, I did not receive the refund until I repeatedly followed up.
I was extremely frustrated by the experience and felt that I was given excuses rather than a straightforward resolution. The whole process left me feeling that the company’s marketing and customer service were misleading and deceptive.
I genuinely wish I had never dealt with this company. Based on my experience, I would not recommend Total Relief or this company. There are much cheaper alternatives available that, in my opinion, work just as well.
Buyer beware . $451 Australian dollars charged for 6 small bottles .
August 11, 2026
Unprompted review
Reply from MyHiRelief
Hi Brad,
Thank you for taking the time to share your detailed feedback. We understand how frustrating it must have been to see what appeared to be a duplicate charge, and then to follow up repeatedly regarding your refund. We truly apologize for the frustration this caused.
To clarify: our products are sold directly through our official store and priced in USD, so the amount may appear higher once converted to your local currency. Our pricing also reflects premium quality, our carefully developed concentrated formula, and the customer protections and guarantees included with every order.
We’re especially concerned to hear about your refund experience. While refunds can occasionally be delayed by payment‑processor timelines or system issues outside our direct control, we recognize that this does not make the experience any less frustrating. We always aim to resolve these matters promptly and transparently.
We also appreciate your thoughts on value and performance — we know results and expectations can differ from person to person. Please note that our cream is highly concentrated, so only a small amount is needed per use; this means each jar typically lasts longer than customers expect.
Your feedback about ordering, pricing, and refunds is extremely valuable, and we will ensure it is shared with the relevant team for review. Thank you again for being honest with us — it helps us improve.
Kind regards,
MyHiRelief
The advertisements are misleading.
They advertisements are misleading.
Buy 1 get 2 for price of 1 not true. 75% off never when look at prices
Saw one ad where guy was sending back because he paid full price crossed out $29.95, $19.95, then price was $9.95. I tried to order buy 3 get 3 free, the price charged me was $60 a jar. And it's the last day of sale for the last 2 months.
July 15, 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for sharing your feedback.
I understand the confusion and am happy to clarify. Our ad states “Save up to 75% OFF” — this applies exclusively to the 12‑jar bulk bundle, which is currently sold out due to high demand.
The offers currently available on our site are our next best deals: Buy 2, Get 1 Free (67% OFF) and Buy 3, Get 3 Free (also 67% OFF).
Regarding the Buy 3, Get 3 Free offer: it requires purchasing 6 jars in a single order. Rather than charging full price for three jars and giving three free, the discount is applied evenly across all six jars. This means every jar is billed at the reduced rate — your total reflects six jars at this lower price, rather than the regular $90 per jar. It does not include handling fees, applicable taxes, or shipping insurance — these are separate charges calculated based on your location and selected options.
As for the $9.95 charge: this is our Priority VIP Package Insurance. It secures full coverage of your order against loss, theft, or damage in transit, active from processing through to delivery — ensuring your package was fully protected every step of the way.
We appreciate you bringing this to our attention; feedback like yours helps us improve how we present promotions and avoid misunderstanding.
I’d like to personally review your situation and assist further. However, we were unable to locate an account matching the details on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com using the email address associated with your order, and include your order number if available. Once we find your account, we will gladly review your concerns and work toward a fair and timely resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
I made a complaint through their…
I made a complaint through their support service and they took care of the issue timely.
August 7, 2026
Unprompted review
Reply from MyHiRelief
Hi Agatha,
Thank you for your wonderful 5-star review!
We're delighted to hear that our support team was able to address your concern and take care of the issue on time. Providing responsive and effective assistance is very important to us, and we truly appreciate your recognition of the team's efforts.
Thank you for choosing MyHiRelief and for taking the time to share your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
MyHiRelief
Getting the fantastic help to find…
Getting the fantastic help to find where my package was Charlotte gave me the answer in such short time. She was so very helpful and knows what she is talking about. For the company
August 11, 2026
Unprompted review
Reply from MyHiRelief
Hi Bernadette,
Thank you for your wonderful 5-star review!
We're delighted to hear that Charlotte was able to quickly help you locate your package and provide the answers you needed. It's wonderful to know that you found her knowledgeable, helpful, and efficient.
We'll be sure to share your kind words with Charlotte and the team. Recognition like this means a great deal to our customer service team and encourages us to continue providing prompt and reliable support.
Thank you for choosing MyHiRelief and for taking the time to share your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Truly felt the pain relieving
Truly felt the pain relieving. Received it two days ago and my arm and foot pain have decreased significantly. Arm pain is almost nonexistent and my neuroma in my foot has immensely improved. I will definitely recommend this product. Thank you!
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Deborah,
Thank you for your wonderful 5-star review!
We're delighted to hear that you've experienced significant relief in your arm and foot discomfort after using Total Relief. It's especially wonderful to know that you've noticed such a positive difference after receiving your order and that you're considering recommending the product to others.
We truly appreciate you taking the time to share your experience and your kind words. Feedback like yours means a great deal to our team and encourages us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Fast and efficient deliveries
Fast and efficient deliveries, nice pleasing product. Strong customer service. No hassles, no problems.
August 10, 2026
Unprompted review
Reply from MyHiRelief
Hi Darby,
Thank you for your review!
We're delighted to hear that you've been pleased with the product, experienced fast and efficient delivery, and found our customer service strong and hassle-free. It's wonderful to know that everything went smoothly from your order through to your overall experience.
We truly appreciate you taking the time to share your feedback. Your kind words mean a great deal to our team and encourage us to continue providing quality products and reliable service.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Teresa,
Thank you for your wonderful 5-star review!
We're delighted to hear that Star was able to answer your question right away. We'll be sure to share your kind feedback with Star and the team.
Thank you for choosing MyHiRelief and for taking the time to share your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
List your phone number
August 10, 2026
Unprompted review
Reply from MyHiRelief
Hi Peter,
Thank you for your review and for your feedback.
We understand that having a phone number available can be helpful when you need assistance. Our phone service is currently undergoing maintenance, and we appreciate your patience while we work to restore it.
In the meantime, our customer support team remains available by email at support@myhirelief.com and will be happy to assist with any questions or concerns.
Thank you for choosing MyHiRelief and for taking the time to share your feedback. We truly appreciate your support!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Bobby,
Thank you for your wonderful 5-star review!
We're delighted to hear that your order arrived earlier than expected. We know how much timely delivery can matter, and we're glad your experience was a positive one.
Thank you for choosing MyHiRelief and for taking the time to share your feedback. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product arrived as promised and…
The product arrived as promised and this cream really helps both my husband and I. I am gifting one to a friend.
August 10, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your review!
We're delighted to hear that your order arrived as promised and that Total Relief has been helpful for both you and your husband. It's also wonderful to know that you've chosen to share the product with a friend as a gift.
We truly appreciate your trust in MyHiRelief and your willingness to recommend the product to others. Thank you for taking the time to share your experience and for your continued support.
We wish you, your husband, and your friend continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Excellent service
Excellent service. Very prompt with response. Very understanding. Thank you
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Anna,
Thank you for your wonderful 5-star review!
We're delighted to hear that you were pleased with our service and found our team prompt and understanding. Providing responsive and compassionate support is very important to us, and we truly appreciate your kind words.
Thank you for choosing MyHiRelief and for taking the time to share your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I received this order promptly
I received this order promptly. This cream works really well at reliving my pain.
August 7, 2026
Unprompted review
Reply from MyHiRelief
Hi Brigitte,
Thank you for your wonderful 5-star review!
We're delighted to hear that your order arrived promptly and that Total Relief has been working well for you. It's wonderful to know that you've found the cream helpful in providing relief from your discomfort.
We truly appreciate you taking the time to share your experience and support MyHiRelief. Your feedback means a great deal to our team!
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Hilrie,
Thank you for your review!
We're glad to hear that you found our response easy and efficient. Providing clear and timely support is important to us, and we appreciate you taking the time to share your positive feedback.
Thank you for choosing MyHiRelief and for recognizing our team's efforts. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
It truly is helping with muscle pain
August 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Susan,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief is truly helping with your muscle pain. It's wonderful to know that you've found the product beneficial and that it's making a positive difference for you.
We truly appreciate you taking the time to share your experience. Your feedback means a great deal to our team and encourages us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
i love your product
i love your product and have given tubs to my friends and is helping them as well.
August 10, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your wonderful 5-star review!
We're delighted to hear that you love Total Relief and have generously shared it with your friends. It's wonderful to know that they have also found the product helpful.
We truly appreciate your trust in MyHiRelief and your support in recommending our product to others. Your kind feedback means a great deal to our team!
Thank you for choosing MyHiRelief. We wish you and your friends continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
DO NOT DO BUSINESS WITH HIRELIEF
HiRelief wrote: "I reviewed your account and can confirm that your refund was reprocessed on July 28, 2026, for $197.90 USD."
Not "reprocessed", I am sure you meant to say FINALLY processed. This whole experience has been a frustrating nightmare and taught me a valuable lesson. That is to NEVER make a purchase from a Facebook website again. You gave me many excuses and stories about merchandise shipping glitches; alternatives to getting a full refund; when I instructed you not to re-ship the merchandise, you did it anyway and I was forced to pay additionally to send it back to you. What should have been a simple process turned into an episode of calculated mistrust.
I will never do business with you again. Although I placed an initial order, I do not recall ever subscribing to receive your product, although at least one of the emails from HiRelief cited a "Subscription." I asked and will again tell you to UNSUBSCRIBE any subscription you may have slid into your system. I have also unsubscribed from your notifications. I do not ever want to hear from you again.
With the final receipt of my refund, I hope to never hear from or about HiRelief again.
May 16, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for sharing your feedback. We truly understand the frustration and inconvenience this experience caused you, particularly with the refund taking longer than expected and the additional complications surrounding the shipment and return.
We'd also like to clarify our use of the word “reprocessed.” When we stated that your refund was reprocessed on July 28, 2026, we were referring to the refund being submitted again after a technical issue affected the original processing.
It appears there was a system or payment-processing issue beyond our control that prevented the refund from processing correctly the first time. In situations like this, refunds can occasionally be delayed, rejected, or temporarily returned by the payment system before they successfully reflect in a customer's account. Unfortunately, these technical issues are difficult to predict, and while we work to resolve them as soon as they are identified, we understand that the resulting delay can be extremely frustrating.
We recognize that, from your perspective, the important point is that you should have received your refund without having to go through additional difficulties. We regret the inconvenience caused by the processing issue and the complications surrounding the shipment and return.
We're glad that the $197.90 USD refund was ultimately received, and we appreciate your patience while the matter was resolved.
We also acknowledge your concerns regarding the shipment, return process, and subscription. Your feedback is valuable, and we'll share it with our team as we continue working to make these processes clearer and more reliable.
We respect your decision and appreciate the opportunity to address your concerns. We wish you all the best.
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Jeff,
Thank you for your review!
We're glad to hear that Total Relief seems to be working well for you so far. We appreciate you giving the product a try and taking the time to share your initial experience.
We hope you continue to have a positive experience with the product as you use it.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi JoAnn,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief is working great for you. We truly appreciate you taking the time to share your positive experience and support MyHiRelief.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Patricia,
Thank you for your wonderful 5-star review!
We're glad to hear that you've decided to give Total Relief another try. We appreciate your openness to trying the product again and hope you have a positive experience this time around.
Thank you for choosing MyHiRelief and for taking the time to share your feedback. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Jane,
Thank you for your wonderful 5-star review!
We're glad to hear that you found the online ordering process easy and convenient. We strive to make every step as straightforward as possible, and we appreciate you taking the time to share your experience.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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