This cream is totally remarkable! I've used it on muscle aches, & the very best for me is that it immediately relieves leg & foot cramps! I'm not keen on their marketing ads - misleading as to how m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Received my order quickly. Have just started using it so unable to comment on effectiveness yet. But enjoy the texture and fragrance of the cream, it’s well absorbed and doesn’t leave one feeling stic... See more
Company replied
Shipping took longer than expected. Containers were smaller than they appeared in the videos that are presented. I bought this for my wife and her nerve pain following partial amputation of her foot... See more
Company replied
Pretty rapid delivery after order. HOWEVER, you use UniUni for delivery service which has to be the worst on the planet. They have been notified numerous times that our office complex is closed and g... See more
Company replied
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product is working great for me but the other half of my order has yet to arrive.
They worked well with me and my budget. The product works well for nerve pain and muscular cramping.
August 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Sue,
Thank you for your review!
We're glad to hear that Total Relief has been working well for you and has been helpful. We're also pleased that our team was able to work with you regarding your budget.
We understand your concern about the remaining portion of your order still being on its way. We appreciate your patience and hope the rest of your order reaches you soon.
Thank you for choosing MyHiRelief and for taking the time to share your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I had a problem it was solved quickly
I had a problem it was solved quickly
August 4, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your 5-star review!
We're glad to hear that our team was able to resolve your issue quickly. Providing prompt and effective support is something we strive for, and we appreciate you taking the time to recognize our efforts.
Thank you for choosing MyHiRelief and for sharing your experience. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
This product is excellent
This product is excellent! Works incredibly well for a variety of issues- joint pain, leg cramps, pain shooting in feet. Nothing like it!
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Robin,
Thank you for your wonderful 5-star review!
We're thrilled to hear that you've had such a positive experience with Total Relief and that you've found it helpful for several areas of discomfort, including your joints, legs, and feet.
Your kind words mean a great deal to our team, and we're grateful that you've taken the time to share how the product has fit into your routine. Feedback like yours encourages us to continue providing quality products and service.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Agent was fine
Agent was fine. I just didn’t find the strength enough to help. I also feel the advertisement was false. It looks like a huge jar but it’s very small when it arrives.
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Chris,
Thank you for your review and for sharing your honest feedback.
We're glad to hear that you found our agent helpful. We also understand your concerns regarding the product's strength and the jar size shown in our advertising. We appreciate how important it is for customers to have clear expectations about the product before making a purchase.
Total Relief is a concentrated formula, and the jars are filled by weight rather than volume, but we understand that the packaging can appear different from how the product is presented in promotional materials. Your feedback regarding the advertising is valuable, and we'll make sure it is shared with our team for review.
Thank you for choosing MyHiRelief and for taking the time to share your experience. We truly appreciate your feedback and support.
Kind regards,
Aga
MyHiRelief
Not only does the product really help…
Not only does the product really help but the customer service is excellent. They straightened out my issue right away. I had inadvertently subscribed to much more cream than I would ever use and couldn't find out how to change it. Super product - excellent service!
July 28, 2026
Unprompted review
Reply from MyHiRelief
Hi Brenda,
Thank you for your wonderful 5-star review!
We're thrilled to hear that Total Relief has been helpful for you and that our customer service team was able to quickly straighten out your subscription concern. We understand how easy it can be to end up with more product than you need, and we're glad our team could assist you promptly.
Your kind words about both the product and our service mean a great deal to us. We'll continue working to make every customer experience as helpful and straightforward as possible.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
The product actually works!
The product actually works!
Company did respond to my request regarding sending us more than we ordered
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Arnold,
Thank you for your review!
We're delighted to hear that Total Relief has been working well for you. We're also glad that our team was able to respond to your request regarding receiving more product than you expected.
We appreciate you taking the time to share your experience and your feedback about both the product and our customer service. Your support means a great deal to us!
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Great customer support
After I had ordered the product, I noticed that the amount charged to my card was more than expected. I reached out immediately to find out why. I was contacted within 2 - 3 hours (although the auto response said 24 to 48 hrs). The first email was from Keith, and subsequent emails/dealings was Ajay. Ajay was able to assist with the issue and was very responsive and helpful. I would say outstanding service.
August 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Denise,
Thank you for your wonderful 5-star review!
We're delighted to hear that Keith and Ajay were able to assist you promptly and help resolve your concern regarding the charge on your card. It's especially encouraging to know that Ajay was responsive, helpful, and able to provide the support you needed.
We truly appreciate you taking the time to recognize their efforts and share such kind feedback. We'll be sure to pass your compliments along to Keith, Ajay, and the rest of the team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
They are easy to contact..
They are easy to contact, responded quickly and appropriate.
August 3, 2026
Unprompted review
Reply from MyHiRelief
Hi John,
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our team easy to contact and that we responded quickly and appropriately to your concerns. Providing accessible, responsive, and helpful customer service is something we value greatly.
Thank you for taking the time to share your positive experience. We truly appreciate your support and are grateful to have you as a customer.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I need to return my order because it…
I need to return my order because it has a strong fragrance.I am extremely sensitive to scents. I tried calling the company. It didn't even ring ,just disconnected.then I tried to email them.no connection there either.I will never buy anything from them again.what a rip off.
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi Sue,
Thank you for taking the time to share your feedback. We understand how important fragrance preferences can be, especially for customers who are particularly sensitive to scents.
Regarding speaking with someone directly: our phone lines are currently undergoing maintenance and upgrades. However, our email support team is available 24/7. Please be sure to reach the correct team at support@myhirelief.com
Our Total Relief formula has a light scent from its ingredients, including the natural components used in the formulation. However, we understand that scent can be very subjective, and we respect that the fragrance may not be suitable for everyone.
We'd appreciate the opportunity to assist with your return request and review what happened when you attempted to contact us. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
It's very easy to apply and a little…
It's very easy to apply and a little bit goes a long way. The definitely cools down the area on my feet and it seems to have the a knock on effect to the morning which gives me a better night's sleep. I'll give a two thumbs up and keep up the good work.
August 8, 2026
Unprompted review
Reply from MyHiRelief
Hi there,
Thank you for your wonderful 5-star review!
We're delighted to hear that you find Total Relief easy to apply and that a little goes a long way. It's also wonderful to know that you enjoy the cooling sensation on your feet and that your nighttime routine has contributed to more comfortable, restful sleep.
Your two thumbs up and kind words truly mean a lot to our team! We're grateful that you've taken the time to share your experience and encourage us to keep up the good work.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I just placed an order for buy 2 get…
I just placed an order for buy 2 get 3rd one free. Should have only $69.90 and not the $143.95 that was taken out of my account. So I want to cancel the order and want my money back.
August 7, 2026
Unprompted review
Reply from MyHiRelief
Hi Karen,
Thank you for taking the time to share your feedback. We understand your concern regarding the amount charged for your order and your expectation based on the Buy 2, Get 1 Free offer.
Promotional pricing can vary depending on the specific offer selected at checkout, including any applicable upgrades, shipping insurance, additional products, or other options selected during the ordering process. The final order total and applicable charges are presented at checkout before the purchase is completed.
We'd like the opportunity to review your order to determine exactly which offer was selected and how the $143.95 total was calculated. If the charge does not match the offer you intended to purchase, our team can review the order details and assist accordingly.
I’d like to personally review your situation. However, we were unable to find an account matching the details listed on your Trustpilot profile.
Please contact us directly at support@myhirelief.com or aga@nw-project.com, using the email address associated with your order. Be sure to include your order number if available. Once we can find your account, we will be happy to review your concerns and work toward a prompt resolution.
We appreciate the opportunity to assist you and look forward to resolving this matter.
Kind regards,
Aga
MyHiRelief
Replied to my question very quickly and…
Replied to my question very quickly and resolved it immediately.
August 5, 2026
Unprompted review
Reply from MyHiRelief
Hi Robyn,
Thank you for your wonderful 5-star review!
We're delighted to hear that our team responded quickly to your question and resolved it immediately. Providing prompt, efficient, and helpful support is something we strive for every day.
Thank you for taking the time to share your feedback. We truly appreciate your support and are glad we could assist you!
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
They kept me informed of my delivery…
They kept me informed of my delivery and was very upfront with their process. Delivery was short and on time. Appreciate the honesty in the company.
August 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Kathy,
Thank you for your wonderful 5-star review!
We're delighted to hear that you appreciated the regular delivery updates and the transparency of our process. It's also great to know that your order arrived promptly and on time.
Your kind words about our honesty and communication mean a great deal to us. We strive to keep our customers informed and provide a straightforward experience from ordering through delivery.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
I received my product but because I…
I received my product but because I have so much hardware it would not help me so I returned it and Son was very helpful with instructions
July 7, 2026
Unprompted review
Reply from MyHiRelief
Hi Betty,
Thank you for your 5-star review!
We're glad to hear that Son was helpful and provided clear instructions to assist you with your return. We appreciate you taking the time to share your experience, even though Total Relief wasn't the right fit for your needs.
We'll be sure to share your kind feedback with Son and our team. Providing clear, helpful support throughout every customer's experience is very important to us.
Thank you for choosing MyHiRelief and for recognizing our team's efforts. We truly appreciate your support and wish you all the best!
Kind regards,
Aga
MyHiRelief
It helps by giving instant relief pity…
It helps by giving instant relief pity it wouldn’t last longer
August 3, 2026
Unprompted review
Reply from MyHiRelief
Hi Adrian,
Thank you for your review!
We're glad to hear that Total Relief provides you with quick relief when you use it. We also appreciate your honest feedback about the duration of the effects and understand how helpful it would be if the relief lasted longer.
Everyone's experience can vary, and we appreciate you giving the product a try and sharing your experience with us. Your feedback is valuable and will be shared with our team.
Thank you for choosing MyHiRelief. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Reply from MyHiRelief
Hi Francisco,
Thank you for your review!
We're glad to hear that you're pleased with Total Relief. We truly appreciate you taking the time to share your positive feedback and support our product.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiReliefHi Francisco,
Thank you for your review!
We're glad to hear that you're pleased with Total Relief. We truly appreciate you taking the time to share your positive feedback and support our product.
Thank you for choosing MyHiRelief. We wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
My jar had a 3/4 in hole in the cream.
My jar had a 3/4 in. hole in the cream that was round and went right to the bottom of the jar. I sent a picture as requested. They wouldn't believe that my complaint was valid and that the jar was filled by weight and not volume. I think there was a minor malfunction on the assembly line, possibly the cream was too cold to flow throughout the whole jar. It's just poor p.r.to tell me it couldn't happen. Why would l submit a picture if it was untrue.
August 1, 2026
Unprompted review
Reply from MyHiRelief
Hi Ernie,
Thank you for taking the time to share your experience and for providing a photo of the jar when our team requested one.
We completely understand your concern about the noticeable gap you see in the cream, particularly when it appears deep inside the jar. Please rest assured: our jars are filled by weight, not volume. This ensures that every jar contains precisely the amount promised.
If the gap bothers you, simply tap the bottom of the closed jar firmly on a flat surface a few times to help the cream settle back into the base.
If you believe your item is defective, please reach out to our support team — we’re happy to look into it for you.
We also appreciate your feedback regarding how the situation was communicated. Your suggestion that temperature or filling conditions may have contributed is valuable, and we'll make sure your comments are shared with the appropriate team for review.
We value your feedback and appreciate you bringing this to our attention. We continuously work to improve both our products and the way we handle customer concerns.
Kind regards,
Aga
MyHiRelief
Works great on knees and neck and back
July 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Susan,
Thank you for your wonderful 5-star review!
We're delighted to hear that Total Relief has been working well for you and has been helpful you. It's wonderful to know that you've had such a positive experience with the cream.
Thank you for taking the time to share your feedback with us. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
Jar was much smaller than in their…
Update to my review.
I have received very positive responses from the company. Based on their continued help, I believe the company is trying its best to work with its customers to improve their experience. Because of that, I would rescind my original review and recommend the company.
August 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Greg,
Thank you for taking the time to share your feedback. We understand your frustration regarding the order you received and the concerns you've raised about the jar size, delivery, upgrade, and return process.
We'd like to clarify that our promotional images and videos use close-up shots to clearly show the cream's texture, ingredients, and application. These visuals are not intended to represent the product's exact physical size. Total Relief is also a concentrated formula, so only a small amount is needed per application.
We also appreciate your feedback regarding delivery times and the Total Relief 2.0 upgrade. To clarify: this is not an additional order — only the formula itself has been updated and improved to our premium 2.0 version.
Eligible customers may use our 90‑day return policy, which requires following the standard return authorization and shipping process. We understand how frustrating it felt to be offered alternatives when you specifically asked for return instructions. Rest assured, keeping the product is completely optional — you are under no obligation to do so.
Our support team has already reached out via email at support@myhirelief.com with full details. Please reply directly to that email so we can assist you promptly and work toward a fair resolution. Rest assured — we are committed to ensuring your concerns are fully resolved.
We truly appreciate you bringing this to our attention and the opportunity to make this right.
Kind regards,
Aga
MyHiRelief
Product packaging was great
Product packaging was great. I have just used one time since receiving yesterday.
August 6, 2026
Unprompted review
Reply from MyHiRelief
Hi Karen,
Thank you for your wonderful 5-star review!
We're glad to hear that your order arrived with great packaging. Since you've only had the opportunity to use Total Relief once so far, we appreciate you sharing your early experience with us.
We hope you continue to have a positive experience as you use the cream and have more time to evaluate it.
Thank you for choosing MyHiRelief and for taking the time to share your feedback. We truly appreciate your support and wish you continued comfort and wellness!
Kind regards,
Aga
MyHiRelief
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