All online human interactions were superb. All deliveries arrived on time and were easily changed when I requested to move the delivery date. The only issues I have had so far is Juniper App glitches.... See more
Company replied
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Your support system is outstanding! And the response time is fast. I received nothing but positive reinforcement from the team. The reason for cancelling my program had to do with the way Ozempic... See more
Company replied
This company is incredibly easy to deal with. Their service is reliable and free of surprises. Shipments are always fast and on time, and the app makes it easy to track your order, eating, exercise... See more
Company replied
I highly recommend Juniper to anyone struggling to lose weight. For myself, I was always that girl who could eat anything she wanted, all the time, while being able to maintain my weight of 125-130 l... See more
Company details
Written by the company
Juniper is an online clinic providing treatments for sustained weight loss. Address weight gain where it begins with a modern, medical approach that targets your biology. Designed and conducted by Canada-based medical experts and health coaches. Join Juniper and get access to scientifically proven weight loss medications, clinical support, and access to a thriving community of people sharing the same journey together.
Contact info
Canada
- myjuniper.ca
4.5
Excellent
39 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I appreciated the quick response and…
I appreciated the quick response and support getting all concerns dealt with
March 2, 2026
Wrong order sent to me
my order arrived with the wrong medication and the prescription showed it should have gone to a lady in BC not here in Alberta.
Frankly a bad mistake.
This has now been rectified and the customer service did a good job when they finally got on to it.
March 6, 2026
Reply from Juniper CA
Hi Simon, I'm so sorry to hear about the mix-up you experienced. We are getting to the bottom of it.
I understand you have recently been communicating with our Patient Support team. If there's anything else we can assist with, or if you have any further feedback for us, please don't hesitate to let us know.
Juniper has been great
Juniper has been great. This is my second order. I’ve been on my meds for 5 weeks. I like the app there is an AI available for quick questions. Very helpful. I haven’t used it yet but there is a 1-800 number I can call any time if I have any questions. Good experience all around.
March 3, 2026
I got a prompt response in answer to my…
I got a prompt response in answer to my question.
February 22, 2026
The app is amazing and the emails…
The app is amazing and the emails checking in seeing if I need anything updating me just an amazing experience and I’m only a week into the program
February 20, 2026
If you are thinking about it, reach out.
My experience has been very positive since the day I decided to reach out and would absolutely recommend!
February 13, 2026
The whole process is very easy
This is month 3 for me, the whole process has been very easy. I would highly recommend.
February 19, 2026
I was having trouble logging in to my…
I was having trouble logging in to my account, it was fixed quickly and customer service since, has been very efficient.
February 15, 2026
Plenty of helpful advice
Plenty of helpful advice, and check-ins. I've found the injection pen very easy and painless (and that's saying something for someone who hates needles).
February 15, 2026
Purolator fail
I have not received my order and leave for vacation. Just to clarify the frustration was with Purolator not Juniper, they were unaware of the issue until I wrote this review but did a thorough follow up - as well contacted Purolator. I did receive the product in the final hour but tracked it down myself and picked it up on a weekend ! Appreciate Juniper follow up and very happy with their customer support, service and product.
February 19, 2026
This service was fast and professional
This service was fast and professional. They took into consideration all of my history
February 11, 2026
It was very appealing and nice how…
It was very appealing and nice how easily accessible it was to get Ozempic after the initial consult. I appreciated the timeframe in which it was delivered. It arrived just a few business days after purchase. Which made it easy to start and remain motivated.
January 11, 2026
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