My Law Matters Reviews 

701
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 219 reviews, reviewers had a great experience with this company. Customers consistently praise the staff and team members for their exceptional professionalism, helpful guidance, and genuine care throughout the entire process. People appreciate how complex legal procedures are explained clearly, making everything feel much more manageable and stress-free. Though some customers noted issues with communication delays and slow response times when trying to reach out for assistance. A few people also mentioned difficulties getting timely updates about their cases, frequently requiring constant chasing to receive any progress reports. Others felt that emails were often ignored and deadlines were missed, causing considerable frustration during important transactions.

What people talk about most

Service

People report positive experiences with service, highlighting professional, fast, and efficient support from... See more

Staff

Users describe positive interactions with staff, praising the team for being professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Response time

Reviewers mention ambiguous feedback about response time, with experiences varying greatly across different... See more

User experience

Consumers find user experience to be positive, highlighting smooth and professional services from start to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I cannot complain about the work but the legal department need to keep us informed maybe on a weekly basis, either by a phone call or email. The portal used for this company was only used to upload do... See more

Company replied

Rated 5 out of 5 stars

We had a great service from Sonia & Selina at my law matters on purchasing our first house, from start to finish their conveyancing service was very professional and organised. They explained everythi... See more

Company replied

Rated 5 out of 5 stars

The service we received from the team was exceptional, considering the fact we had an extraordainry situation to navigate through at the most crucial time. Special thanks to Manleen who was avaiabl... See more

Company replied

Rated 5 out of 5 stars

I had a positive experience with My Law Matters. From the very first contact, Ranjit and Rohan were kind, patient and easy to talk to. Everything was explained clearly. I was always felt listened wi... See more

Company replied


Company details

  1. Real Estate Attorney
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Family Law Attorney
  5. Law Firm

Written by the company

Private Client Solicitors specialising in Wills, Probate, Family Law & Property Conveyancing


Contact info

4.2

Great

TrustScore 4 out of 5

701 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(701)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very quick service

When my previous conveyancer was closed down, I was recommended My Law Matters by my mortgage advisor. They took over where I left off before and pushed my purchase through very quickly. I was surprised as my previous solicitor was very slow. Kareena dealt with my case and was speedy and professional throughout. Their costs are also reasonable and they give you a breakdown of all fees. Overall I was happy with the service.

March 20, 2026
Unprompted review
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Reply from My Law Matters

Dear Lola, We have loved reading your kind review and are glad that you found Kareena and My Law Matters team helpful. Thank you for the review.

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Rated 5 out of 5 stars

So easy to claim!

March 19, 2026
Unprompted review
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Reply from My Law Matters

Dear Oliver, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Great experience with my law matters…

Great experience with my law matters Bai were extremely helpful, cooperative, and professional throughout the whole process. Everything was smooth and well-managed, and they kept us informed at every step. Highly recommend their service!

March 16, 2026
Unprompted review
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Reply from My Law Matters

Dear Hamza, We have loved reading your kind review and are glad that you found Bai and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Professional work

Done a professional job
Polite and honest

March 17, 2026
Unprompted review
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Reply from My Law Matters

Dear Tayyab, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

I had a wonderful experience with this…

I had a wonderful experience with this solicitor’s firm. Mahsa was absolutely brilliant and provided amazing support during my house purchase. She was always there to answer my questions and made sure everything stayed on track, which really helped reduce my stress. It was a pleasure to work with someone so helpful and dedicated. Thank you, Mahsa, for helping me get into my new home!

February 20, 2026
Unprompted review
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Reply from My Law Matters

Dear Neda, We have loved reading your kind review and are glad that you found Mahsa and My Law Matters team helpful. Thank you for the review.

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Rated 5 out of 5 stars

Excellent service from My Law Matters…

Excellent service from My Law Matters during the purchase of my first home in Coventry. The whole team was extremely professional, supportive, and responsive throughout the process. They patiently answered every call, even when I contacted them multiple times, and always provided clear guidance. Truly a reliable and outstanding firm. Highly recommended for anyone buying property. Special thanks to @bai sesay and @aja riyaz for their fantastic support!

March 13, 2026
Unprompted review
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Reply from My Law Matters

Dear Denim, We have loved reading your kind review and are glad that you found Bai, Aja and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Very polite and professional

Very nice and polite and professional. As we have a bit extra longer procedure towards our completion, the solicitor and her assistant remained so positive and helpful throughout. They went extra miles to help us resolve our issue towards buying the property.
Would definitely recommend.

March 12, 2026
Unprompted review
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Reply from My Law Matters

Dear Rabia, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Excellent and fast service,

Excellent and fast service,
Selina and my law matters 5 stars

March 10, 2026
Unprompted review
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Reply from My Law Matters

Dear Lee, We have loved reading your kind review and are glad that you found Selina and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

selina was wonderful,easy to speak to…

selina was wonderful,easy to speak to and explained every step,smooth transition for sale of my house and chain onwards

March 9, 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Selina and My Law Matters team helpful. Thank you for the review.

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Rated 2 out of 5 stars

Retention fund not released

They handled my property sale in December 2024. I gave consent to retain £500 with them for a year in case any claim arises to protect the buyer.

After one year finished in December 2025 I started chasing for the release of my retention funds. Let alone proactively releasing the funds, they kept on delaying the release despite of my several chasers. They kept on asking the buyers solicitor if they have any objection whereas the original consent was only for a year.

Legally the buyers solicitor had no power to claim anything beyond the year still mylawmatters just kept on asking them and delaying the release of my retention fund.

As of today more than four months have passed over and above the agreed retention period for which I had given consent. Now beyond the consented period, they are holding my money and not released till date.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Ranjit and team my law matters were…

Ranjit and team my law matters were brilliant and updated me all the time

March 6, 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Ranjit and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Outstanding

I recently used Manleen to purchase a property, and was very impressed with the level of professionalism and efficiency throughout the process. Buying a property can be stressful, but Manleen made everything feel much more manageable.

Communication was clear and consistent from start to finish. Every step of the process was explained in a way that was easy to understand, and any questions I had were answered promptly. I particularly appreciated the attention to detail and the proactive approach in keeping things moving smoothly.

Manleen demonstrated strong knowledge of property law and handled all aspects of the transaction with care and precision. Deadlines were met, paperwork was managed efficiently, and I always felt confident that my case was in capable hands.

I would highly recommend anyone looking for a reliable and professional property solicitor. The service was excellent, and I wouldn’t hesitate to use them again in the future.

March 9, 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Manleen and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Bai and anj were brilliant,my…

Bai and anj were brilliant,my complicated sale of property was done quickly
Recommended

March 6, 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review and recommendation.

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Rated 5 out of 5 stars

Great service from the team

January 9, 2026
Unprompted review
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Reply from My Law Matters

Dear Ankit, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

She did a seamless job for sam and I

She did a seamless job for sam and I. Thumbs up.sonia

March 5, 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found Sonia and My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Bai and aja were spot on what they…

Bai and aja were spot on what they promised,turned the sale of property quick.
Highly recommendes

March 5, 2026
Unprompted review
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Reply from My Law Matters

Dear Gary, We have loved reading your kind review and are glad that you found Bai, Aja and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 4 out of 5 stars

Great first impressions!

Great first impressions!! Only frustration at this point is having to deal with pdf files that I can only edit with Google docs, so none of the questions / answers line up and these particular documents are not available via the client portal to be able to complete more easily.

March 6, 2026
Unprompted review
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Reply from My Law Matters

Dear Trudi,

Thank you for your lovely review and for sharing your feedback.

We’re sorry to hear about the frustration with the PDF documents. We’re pleased to let you know that we have a new system going live soon which will allow clients to complete documents more easily and should resolve the issues you experienced.

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Rated 5 out of 5 stars

Purchase of property was done swiftly…

Purchase of property was done swiftly by bai and team
Highly recommend my law matters

March 5, 2026
Unprompted review
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Reply from My Law Matters

Dear Sukhdev, We have loved reading your kind review and are glad that you found Bai and My Law Matters team helpful. Thank you for the review and recommendation.

Rated 5 out of 5 stars

Bai was brilliant and very honest and…

Bai was brilliant and very honest and friendly,
Completed my paperwork within 2 months

March 4, 2026
Unprompted review
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Reply from My Law Matters

Dear Sir/Madam, We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

Rated 5 out of 5 stars

Nice easy submission without car…

Nice easy submission without car details, just personal details, address OR lender name. Smooth, easy, clear.

March 5, 2026
Unprompted review
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Reply from My Law Matters

Dear Marceli, we cant find you on our system but thankyou for the review. We have loved reading your kind review and are glad that you found My Law Matters team helpful. Thank you for the review.

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