No free shipping anymore. Now that they have deleted all of the discount codes from their system that I used to use, it's no longer worth it, the products are just way more expensive than at the shop... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have purchased quite a few big ticket items at My Layby and would highly recommend that people buy through them. It's so much easier to layby and adjust payments to what you can afford. To be able t... See more
Been over a month since paid item off.. a number of emails have been sent asking what was going on and where it was.. but hear nothing back #edit day after this was posted Mylayby contacted me and... See more
Company replied
I used this company for years and could not complain at all, but that's no longer the case there is just no customer service any longer you have to email and wait for a reply which is days doesn't... See more
Company replied
Company details
- Department Store
- Children's Toys Store
- Electronics Store
- Furniture Store
- Home Goods Store
- Video Game Store
Written by the company
Online layby store offering flexible payments up to 12 months long on over 40k products.
Contact info
58 easey st Collingwood, 3066, melbourne, Australia
- 1800 183 083
- customerservice@mylayby.com
- mylayby.com
Advertisement
Always helpful and understanding of…
Always helpful and understanding of personal circumstances. Will definitely shop with mylayby again and again.
July 27, 2021
Thanks my Layby
July 27, 2021
I love how you can buy big ticket items…
I love how you can buy big ticket items without breaking the bank, and now having 24 months it will be much better
July 25, 2021
Advertisement
It's good to be able to get stuff you…
It's good to be able to get stuff you want and need
July 25, 2021
I’ve used my Layby a few years in a row…
I’ve used my Layby a few years in a row for Christmas gifts and gift cards. I’ve never had any problems at all. Everything has always arrived on time and what I have ordered had always been correct. The option to pay it off over as many weeks as you like is very useful. A great option for families with kids.
July 13, 2021
Really easy to use and make payments…
Really easy to use and make payments and really fast delivery.
June 29, 2021
payments are affordable than any other…
payments are affordable than any other business's would recommend to friends and family. This is my second year with My Layby.
June 26, 2021
Advertisement
Very happy with My Layby Australia
Very happy with My Layby Australia. Have been purchasing from them for quite a while.
June 22, 2021
Reply from My Layby Australia
Thank you for your 5 star review. We're happy that you're happy, and we are looking forward to your next visit.
It was an amazing experience
June 21, 2021
Reply from My Layby Australia
Woohoo! This is just what we like to hear. Thank you for taking the time to leave your review. We look forwards to helping you with your next purchase.
Reply from My Layby Australia
Thank you for the great review, we really appreciate it!
Great way to get those just out out…
Great way to get those just out out reach item.
Very flexible payments
Very helpful staff when you ring
June 19, 2021
Advertisement
I ordered gift cards and every time I…
I ordered gift cards and every time I use them the remaining value disappears so I have to call to have the cards reactived you should just issue the cards instead of digitally sending them it’s very annoying and I think it’s done on purpose
June 19, 2021
Reply from My Layby Australia
Hi Donna, thank you for your feedback and I am sorry you are having issues with your digital gift cards. What you are experiencing is certainly not normal so I have raised it with the Gift Card Team. Just so you know for next time, we do also offer Physical Gift Cards which are posted to you instead of emailed. This may be a better fit for you next time.
You guys marked my account as…
You guys marked my account as suspicious and canceled part of my order,this is why I have never used you guys again
June 19, 2021
Reply from My Layby Australia
I'm sorry to hear this. Looking at your account it does appear you have not placed an order with MyLayby since we took ownership in November 2018. I am not sure why the previous team saw fit to block you, but if you would like to speak to us about becoming a MyLayby customer again please give us a call on 1800 183 083.
Advertisement
C’Mon, Give ‘My Layby’ a Try!
It was about time that someone thought of this idea. For many years people could layby products but had to wait until purchase was paid in full before collecting. But with My Layby you not only get the goods delivered to your door but the repayments are paid on easy instalments. I truly love this idea. Everyone should give it a go. I’m certain they will love buying their products via My Layby as much as I do 😊
June 18, 2021
I like shopping with mylayby
I like shopping with mylayby, not always the best prices, but a good way to buy over time without breaking the budget.
June 18, 2021
Great service
June 18, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.