Mylee Reviews 

3,926
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the top quality and ease of use of the products, which often deliver excellent, long-lasting results, allowing them to achieve salon-like finishes at home. Many appreciate the wide selection of colors and items available. People consistently highlight the quick and efficient delivery service, noting orders arrive promptly and are often well-packaged, contributing to a smooth and reliable overall experience. However, some customers experienced product quality issues, like items peeling, chipping, or equipment failures. Others reported order delivery problems, including lost parcels or shipping delays. A minority also found customer service unhelpful, citing ignored requests or return difficulties.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the high quality of products,... See more

Order

Consumers find the ordering process to be ambiguous, with many praising the ease of use, smooth process, and... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

it was the daughter who went on this website looking for nail kit. found what she wanted good prices . also brought polishes 40%discount. ordered quick delivery. now placed second order nail polis... See more

Company replied

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,926)

368 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent product

Good price and timely delivery. But importantly a product that delivers. The Double Bond Nail Treatment is superb. My nails are finally feeling strong and have stopped shedding. I still have a problem with my thumb nails but I’m persevering and using the product daily.

July 1, 2026
Mylee logo

Reply from Mylee

Hi Alison,

We are so pleased to hear that you are happy with the Double Bond Nail Treatment. It's wonderful to know that your nails are feeling stronger and have stopped shedding. We hope that with continued use, your thumbnails will also show improvement. If you'd like to pop us an email to info@mylee.co.uk we can hopefully provide more advice regarding the issue you have specifically.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

These are terrible

These are terrible, they peeled off after an hour, total waste of money.

July 19, 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Ruth,

Thank you for your review. I am sorry to hear this. I am uncertain which product you are referring to, as we have a number of products, but I have sent a request for more information so that I can reach out to you directly.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Superb

Superb! Great quality, love the colours and fairly priced

July 14, 2026
Mylee logo

Reply from Mylee

Hi Cintia,

We're so happy to hear you love the quality and colours. We aim to provide great quality products at affordable prices. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Really easy to apply.

Really easy to apply.

I am on day 16 and I am wrangling a 10 month old all day everyday and they have lasted really well.

I would buy again.

June 30, 2026
Mylee logo

Reply from Mylee

Hi Alice,

We are so happy to hear our product is holding up well. You are doing great, mumma!

Thanks for being a loyal member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Love everything I buy from Mylee

Love everything I buy from Mylee, built up a great collection of colours and products and they are all so easy to use. Loyalty club means I earn points and use these for great discounts

June 29, 2026
Mylee logo

Reply from Mylee

Hi Claire,

We are so happy to hear you love our products and have built such a wonderful collection of colours. It's fantastic that you find them easy to use and enjoy the benefits of our loyalty club. Thank you for being such a valued member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Delivery and product great.

Delivery and product great.. on time as as expected

June 29, 2026
Mylee logo

Reply from Mylee

Hi Becky,

We're so glad to hear that your delivery and product met your expectations. We appreciate your taking the time to leave feedback on the service and products.

Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Nice colours, but…..

Nice colours, but the peel off base lasts less than a day, the usual gel base about 2 days, useless! Waste of money

June 30, 2026
Mylee logo

Reply from Mylee

Hi, Tracey,

We're sorry to hear about the short wear time you experienced with our peel-off base coat. It's really important to know that with the peel-off base coat, it will peel off prematurely due to application, but I have included some steps on how to stop this from happening

Apply a very small and even amount of the peel-off base coat. You can dab some product back into the bottle to retrieve a thinner amount. Ensure that you are applying only a very small amount to the centre of the nail, so it adheres around the circumference of the nail. Wait two minutes and then carry on with the next step

Ensure that you are cleaning/prepping your nail bed properly, as natural oils prevent adhesion.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Love mylee products

Love mylee products, value for money and great finish.

June 30, 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your feedback. We are so happy to hear that you love our products and are pleased with both the value and the finish.

Thanks for choosing Mylee.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Excellent kit!!!

Really great price for what you get and delivery was very quick. Really easy to use and great results already!!! Looking forward to getting more colours!!!

July 9, 2026
Mylee logo

Reply from Mylee

Hi Kate,

We're so pleased to hear you're happy with the value and quick delivery. It's great to hear you're finding our product easy to use and already seeing great results. Do keep an eye out for more exciting new colours!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

The builder gel is absolutely awful.

The builder gel is absolutely awful.. it doesn’t self level at all.. I definitely won’t be buying again EVER!

June 30, 2026
Mylee logo

Reply from Mylee

Hi Tracy,

We're sorry to hear our builder gel didn't meet your expectations regarding self-levelling. The most common issue is that you are applying too much builder gel. You can always dab some product back into the bottle to retrieve a thinner amount. Once you have cured the first layer, if you would like to add another layer of builder gel, then you'd need to cure the first layer before applying another.

There are also some other steps you may need to take to self-level the builder gel, as often issues like overworking the builder gel can cause the gel to become uneven. It's important to only apply in streaks and not go back and forth over the builder gel like you would a paint brush.

Best wishes,
Mylee support team

Rated 3 out of 5 stars

I had an issue with the delivery…

I had an issue with the delivery process. The exact second I finalised my purchase, I realised that my building number was incorrect, so I immediately contacted customer service to ask them to change the address, as the order had not yet been processed.

Within seconds, one of the customer service representatives confirmed my request. However, they explained that they would need to pass it on to another team and could not guarantee that the address would be updated. I pointed out again that the purchase had been completed less than three minutes earlier.

Unfortunately, no one amended my address. A few days later, I also received the wrong tracking number, which prevented me from updating the delivery address through the courier. As a result, the entire situation caused unnecessary inconvenience.

June 29, 2026
Mylee logo

Reply from Mylee

Hi Fran,

Thank you for your review. I've taken a look through the communication and can see that Sam had advised that they couldn't guarantee that this could be done on our end, that the team will check, and she also provided steps on how to change your address with the courier.

The order was shipped and redirected to an InPost locker. The tracking number didn't change, but Sam had explained that you wouldn't be able to track your order yet as the order was waiting to be scanned in by the courier. When you tried to track it, it was only at the 'sender has advised they've dispatched the order' status.

I hope this clarifies things further.

Best Wishes,
Mylee Support Team

Rated 5 out of 5 stars

Love it! Very pleased

Fast delivery, gorgeously presented, easy to do and it lasts well on my nails. I love it!

June 30, 2026
Mylee logo

Reply from Mylee

Hi Annie,

We're so happy to hear you love our product's quick delivery, presentation, and are pleased with Mylee's lasting quality. Thanks for your fabulous review!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Excellent product

Excellent product, easy ordering and quick delivery

June 30, 2026
Mylee logo

Reply from Mylee

Hi,

Thank you so much for taking the time to leave a review. We're so happy to hear you had such a positive experience with Mylee, and that the ordering process was easy and delivery was quick.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars
Mylee logo

Reply from Mylee

Hi Lesley,

We are so pleased to hear that your item arrived promptly. Thanks for being a valued member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Quick service fast delivery

Quick service fast delivery, nail varnishes are beautiful, great contact would highly recommend

June 29, 2026
Mylee logo

Reply from Mylee

Hi Lisa,

We're so happy to hear you enjoyed our quick service and beautiful nail varnishes! We appreciate you taking the time to share your feedback.

Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Parcel was not packaged properly

Parcel was not packaged properly, just taped in a cardboard box with non-parcel tape. The box was open when it was delivered.

July 13, 2026
Mylee logo

Reply from Mylee

Hi,

We are very sorry to hear about the packaging issue and that your parcel arrived open. Please contact our Customer Care team as they will be more than happy to assist you further with this issue.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Quick delivery good quality products…

Quick delivery good quality products affordable pedicures and manicures at home !

June 29, 2026
Mylee logo

Reply from Mylee

Hi Sana,

We're so happy you enjoyed our quick delivery and the quality of our affordable at-home manicures and pedicures! Thank you for your kind words.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Brilliant products and good prices and…

Brilliant products and good prices and fast delivery thank you!

July 12, 2026
Mylee logo

Reply from Mylee

Hi Eve,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you are enjoying our products and appreciate our speedy delivery.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Number 1 for me!

Great product. Arrives in good time. I only use Mylee now!

June 29, 2026
Mylee logo

Reply from Mylee

Hi Pip,

We are so happy to hear you love our product and that it arrived quickly! Thank you for your wonderful feedback.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars
Mylee logo

Reply from Mylee

Hi Amy,

We're so glad to hear you had such a positive experience with our product and service. We truly appreciate your kind words!

Best wishes,
The Mylee Team

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