Mylee Reviews 

3,915
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their top quality, ease of use, and ability to deliver salon-like results at home. Many appreciate the quick and efficient delivery, with orders often arriving promptly and well-packaged. The ordering process is also found to be straightforward, offering a wide selection of products. However, some customers experienced product quality issues, such as items chipping or peeling prematurely, or not lasting as expected. A few people found customer service unhelpful or unresponsive when trying to resolve problems like lost or incorrect deliveries. Additionally, some reviewers reported significant issues with delivery, including delayed, damaged, or undelivered parcels.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the top quality and good value for money,... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the quick and efficient... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising products like nail kits,... See more

Order

Users describe ambiguous interactions with order, with many customers praising the quick and easy ordering... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great kit, shipped quickly I’ve just used the kit for the first time and am really pleased with the results. Excellent instructions and generous amount of product. I’d love Mylee to bring out a ca... See more

Company replied

Rated 5 out of 5 stars

I previously ordered the same kit with another well known company and I waited over 2 weeks then told they couldn’t deliver it. I ordered this kit via Mylee and it was delivered within 2 days! Excepti... See more

Company replied

Rated 5 out of 5 stars

I was helped recently by a member of staff named Kelly. I had an issue with my parcel and without hesitation she promptly helped me with my problem and I was able to give my wife her gift in time. Thi... See more

Company replied

Rated 5 out of 5 stars

This site was recommended by my daughter who really looks after her nails. My order arrived as advised and I am really pleased with how easy the gel wraps are to apply. So far into my 5th week of toe... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Nail Salon

Information provided by various external sources

When we launched our British-brand in 2014, professional looking nails involved regular salon visits or expensive DIY kits. So we set out to help everyone easily and affordably look and feel their very best. It began with our game-changing nail gel kit. Since then, we’ve welcomed hundreds more high–quality, on trend beauty products to our nail and waxing range, from hair removal kits to gel nail colours in every shade. Promising the same flawless results you’d expect from a beauty salon, Mylee makes it easy to experiment with new looks a higher yourself from the convenience of home.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.3

All reviews

(3,915)

361 reviews in the last 12 months

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Rated 5 out of 5 stars

The choice in the the box was amazing

The choice in the the box was amazing
Everything that you could want to start off with Easy instructions for absolute beginners
Very very Happy I chose this

July 2, 2026
Mylee logo

Reply from Mylee

Hi Wendy,

We are so happy to hear that you found the selection in the box amazing and that the instructions were easy to follow for beginners. It's wonderful to know you're so happy with your choice. Thanks for choosing Mylee!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Brilliant service from Mylee

Brilliant service from Mylee! Gel Nails Wraps are amazing and a fantastic range of colours available. I tried the new Toe Nail Wraps for the first time and they are great! Ordering was easy and delivery was fast. Would highly recommend.

July 16, 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear you love our Gel Nail Wraps and the new Toe Nail Wraps. They truly are a dream! We're glad you found ordering easy and delivery fast. Thank you for your wonderful feedback and for recommending us!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Everything arrived on time

Everything arrived on time, no issues with product, what I would like to say is that the first time I used my kit, my nails were not to good, but I know with different product requirements practice, the second time I used your products, I made a big improvement on applying to my nails, so next time they should be perfect, I’m the one that needed to practice, no problems with product. I would advise anyone to take their time, in applying the products and reading instruction properly, I have written this due to someone blaming the product for them not using it as stated.

July 16, 2026
Mylee logo

Reply from Mylee

Hi,

We're so happy to hear that our products arrived on time and that you're enjoying your kit. Your dedication to perfecting your application truly shines through, and we definitely agree that practise makes perfect. We are certain that you're on a great journey to great nails!

We appreciate you sharing your experience and advice with others. It's wonderful to know that our products are meeting your expectations.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good service, good products

My order arrived promptly and was well packaged. I haven’t tried the 3 new colours yet but the 2 I already had were easy to apply and have lasted well. Can’t wait to try the new colours!

July 2, 2026
Mylee logo

Reply from Mylee

Hi Yvonne,

We are so pleased to hear your order arrived promptly and well-packaged! We appreciate your kind words about the ease of application and lasting quality of our products. Do keep an eye out on the website and emails for more exciting colours to add to your collection!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Transactions and delivery always seem…

Transactions and delivery always seem less. Products always of top quality.

June 28, 2026
Mylee logo

Reply from Mylee

Hi,

We appreciate your feedback and are glad our product quality consistently meets your expectations. Thanks again for leaving such a fab review.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Brilliant

Brilliant love what I got n delivery was super fast

July 13, 2026
Mylee logo

Reply from Mylee

Hi Venus,

Thank you so much for your wonderful feedback! We are pleased to hear that you love your purchase and that the delivery was so efficient. Thanks again!

Best wishes,
The Mylee Team

Rated 3 out of 5 stars

Quick delivery but disappointed with…

Quick delivery but disappointed with nail gel colours purchased. Keep Your Fuschia On was more purple than expected, and Cherry Compote is near enough the same as A Girl With Attitude which I already have. So feel like I've wasted some money :(

July 1, 2026
Mylee logo

Reply from Mylee

Hi Wendy,

We appreciate you sharing your feedback regarding the nail gel colours. We understand your disappointment with the shades not matching your expectations and the similarity between two of the colours. Often, screen monitors can alter the difference in colours. We also have a Facebook Group called 'Mylee My Look' where you can type the name into the search bar to see more photos of the gel in question.

I have also reached out to you via email.

Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Recently bought some nail wraps

Recently bought some nail wraps. Plus side they are really easy to use and so much better than waiting for polish to dry. Downside I followed all instructions and 2 days later they are starting to lift on a few nails. They claim to last 2 weeks but I am not going to even get one which is ashame.

July 16, 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi, Adele,

We appreciate you sharing your experience with our nail wraps. We are glad to hear you found them easy to use and a convenient alternative to gel polish.

In regards to the wraps lifting there are a number of reasons that this can be.

The Gel Nail Wraps can take some time to get used to, but when applied correctly, they should last for up to two weeks on your nails.

Please take a moment to watch this video with Mylee's Head of Product Design demonstrating the best way to prep your nails and apply the wraps effectively. It may take a second for the video to load. 
https://mylee.co.uk/products/mylee-in-the-buffgel-nail-wraps?widgetId=reeview-app-widget_66d83859b64c1600334fb48f&videoId=68f0f8a727980a78db5880c9

If you have followed all the steps in the video and are still experiencing problems, please let us know. It would be helpful if you could share some clear, close-up photos of the wraps on your nails so we can take a closer look and assist you further.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Good to have Mylee as a one stop nail…

Good to have Mylee as a one stop nail shop. The site was well presented and easy to navigate and delivery was fast. I want quality and consistency in products so have decided to try this range. Videos with hints and tips are great too.

July 1, 2026
Mylee logo

Reply from Mylee

Hi Ewa,

We're so happy to hear you appreciate our website's presentation and fast delivery. We are confident you will love the quality and consistency of our products. We're glad our videos and tips are helpful, too. A great mani with ease, we love this!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Excellent product

Good price and timely delivery. But importantly a product that delivers. The Double Bond Nail Treatment is superb. My nails are finally feeling strong and have stopped shedding. I still have a problem with my thumb nails but I’m persevering and using the product daily.

July 1, 2026
Mylee logo

Reply from Mylee

Hi Alison,

We are so pleased to hear that you are happy with the Double Bond Nail Treatment. It's wonderful to know that your nails are feeling stronger and have stopped shedding. We hope that with continued use, your thumbnails will also show improvement. If you'd like to pop us an email to info@mylee.co.uk we can hopefully provide more advice regarding the issue you have specifically.

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

These are terrible

These are terrible, they peeled off after an hour, total waste of money.

July 19, 2026
Unprompted review
Mylee logo

Reply from Mylee

Hi Ruth,

Thank you for your review. I am sorry to hear this. I am uncertain which product you are referring to, as we have a number of products, but I have sent a request for more information so that I can reach out to you directly.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Superb

Superb! Great quality, love the colours and fairly priced

July 14, 2026
Mylee logo

Reply from Mylee

Hi Cintia,

We're so happy to hear you love the quality and colours. We aim to provide great quality products at affordable prices. Thank you for your wonderful feedback!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Really easy to apply.

Really easy to apply.

I am on day 16 and I am wrangling a 10 month old all day everyday and they have lasted really well.

I would buy again.

June 30, 2026
Mylee logo

Reply from Mylee

Hi Alice,

We are so happy to hear our product is holding up well. You are doing great, mumma!

Thanks for being a loyal member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Love everything I buy from Mylee

Love everything I buy from Mylee, built up a great collection of colours and products and they are all so easy to use. Loyalty club means I earn points and use these for great discounts

June 29, 2026
Mylee logo

Reply from Mylee

Hi Claire,

We are so happy to hear you love our products and have built such a wonderful collection of colours. It's fantastic that you find them easy to use and enjoy the benefits of our loyalty club. Thank you for being such a valued member of the Mylee Tribe!

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Delivery and product great.

Delivery and product great.. on time as as expected

June 29, 2026
Mylee logo

Reply from Mylee

Hi Becky,

We're so glad to hear that your delivery and product met your expectations. We appreciate your taking the time to leave feedback on the service and products.

Best wishes,
The Mylee Team

Rated 2 out of 5 stars

Nice colours, but…..

Nice colours, but the peel off base lasts less than a day, the usual gel base about 2 days, useless! Waste of money

June 30, 2026
Mylee logo

Reply from Mylee

Hi, Tracey,

We're sorry to hear about the short wear time you experienced with our peel-off base coat. It's really important to know that with the peel-off base coat, it will peel off prematurely due to application, but I have included some steps on how to stop this from happening

Apply a very small and even amount of the peel-off base coat. You can dab some product back into the bottle to retrieve a thinner amount. Ensure that you are applying only a very small amount to the centre of the nail, so it adheres around the circumference of the nail. Wait two minutes and then carry on with the next step

Ensure that you are cleaning/prepping your nail bed properly, as natural oils prevent adhesion.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Love mylee products

Love mylee products, value for money and great finish.

June 30, 2026
Mylee logo

Reply from Mylee

Hi,

Thank you for your feedback. We are so happy to hear that you love our products and are pleased with both the value and the finish.

Thanks for choosing Mylee.

Best wishes,
The Mylee Team

Rated 5 out of 5 stars

Excellent kit!!!

Really great price for what you get and delivery was very quick. Really easy to use and great results already!!! Looking forward to getting more colours!!!

July 9, 2026
Mylee logo

Reply from Mylee

Hi Kate,

We're so pleased to hear you're happy with the value and quick delivery. It's great to hear you're finding our product easy to use and already seeing great results. Do keep an eye out for more exciting new colours!

Best wishes,
The Mylee Team

Rated 1 out of 5 stars

The builder gel is absolutely awful.

The builder gel is absolutely awful.. it doesn’t self level at all.. I definitely won’t be buying again EVER!

June 30, 2026
Mylee logo

Reply from Mylee

Hi Tracy,

We're sorry to hear our builder gel didn't meet your expectations regarding self-levelling. The most common issue is that you are applying too much builder gel. You can always dab some product back into the bottle to retrieve a thinner amount. Once you have cured the first layer, if you would like to add another layer of builder gel, then you'd need to cure the first layer before applying another.

There are also some other steps you may need to take to self-level the builder gel, as often issues like overworking the builder gel can cause the gel to become uneven. It's important to only apply in streaks and not go back and forth over the builder gel like you would a paint brush.

Best wishes,
Mylee support team

Rated 3 out of 5 stars

I had an issue with the delivery…

I had an issue with the delivery process. The exact second I finalised my purchase, I realised that my building number was incorrect, so I immediately contacted customer service to ask them to change the address, as the order had not yet been processed.

Within seconds, one of the customer service representatives confirmed my request. However, they explained that they would need to pass it on to another team and could not guarantee that the address would be updated. I pointed out again that the purchase had been completed less than three minutes earlier.

Unfortunately, no one amended my address. A few days later, I also received the wrong tracking number, which prevented me from updating the delivery address through the courier. As a result, the entire situation caused unnecessary inconvenience.

June 29, 2026
Mylee logo

Reply from Mylee

Hi Fran,

Thank you for your review. I've taken a look through the communication and can see that Sam had advised that they couldn't guarantee that this could be done on our end, that the team will check, and she also provided steps on how to change your address with the courier.

The order was shipped and redirected to an InPost locker. The tracking number didn't change, but Sam had explained that you wouldn't be able to track your order yet as the order was waiting to be scanned in by the courier. When you tried to track it, it was only at the 'sender has advised they've dispatched the order' status.

I hope this clarifies things further.

Best Wishes,
Mylee Support Team

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