Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tig... See more
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See what reviewers are saying
For years I experienced nothing but stellar service, prompt shipments, and high quality products from Lola. One inquiry a few weeks ago about a late shipment changed all that. Lola customer service,... See more
Probably the worst brand of tampons. I decided to give these a try and instantly regretted it after only seeing the applicator. I had nothing else on hand so had to use them. I have been using tampons... See more
Company replied
Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response. My order was charged wrong and incomplete. This isn't the first ti... See more
Company details
Information provided by various external sources
LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
Contact info
10003, New York, United States
- help@mylola.com
- mylola.com
1.8
Poor
1K reviews
Hasn’t replied to negative reviews
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I bought these cause they were on sale…
I bought these cause they were on sale at Walmart. I normally buy the U Tampoms but I've been trying to lead a healthier lifestyle and trying these new tampons that claim to be 100% cotton and free of chlorine made me jump for joy. So far I've nearly used the entire box cause that's all I have but I have bled through every single tampon. Even on the lighter days. I have to use a liner while using these. And I am not a heavy bleeder. Also, that application itself is awkward. The applicator and cotton is very thick and difficult to insert yet kinda short in length. Not absorbent at all. I wish I didn't bother. I ruined some good underwear.
August 20, 2021
Unprompted review
Reply from LOLA
Hi Cassandra,
Thank you so much for reaching out and sharing with our team, though I'm incredibly sorry for the negative experience you had with our tampons. As a customer-first business, we really appreciate you alerting us of this issue so that we can relay this information to our product team.
Our team does have a few follow-up questions for you and would love for you to reach out to our team (at help@mylola.com) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, we deeply apologize for this negative experience, and thank you for your feedback. We hope to hear from you soon!
Best,
Jackie
LOLA customer team
I hate Lola
I hate Lola, I got the heavy pads because they were on sale, I am very light. I was on vacation and noticed I needed pads, so I rush to target and get the Lola heavy pads. They were on clearance so YAY! Within 1 hour I bleed though! 😣 I was wearing Jean shorts. While walking though a museum I needed to use the restroom. When I pull down my pants I noticed a huge spot of blood all over my new Jean shorts. Thank goodness that I was wearing a long shirt. I lock the bathroom door and run cold water over them, then holding them under a dryer. I thought that these were heavy pads? They are also very narrow. Will never buy ever again. Also I noticed brown spots on the pad itself? Me as a very sanitary person was concerned. They didn’t feel very thick which is weird for it saying “heavy flow”. Very disappointed.
June 19, 2021
Unprompted review
Reply from LOLA
Hi Anna,
Thank you so much for reaching out and sharing with our team, though I'm incredibly sorry for the negative experience you had with our pads. As a customer-first business, we really appreciate you alerting us of this issue so that we can relay this information to our product team.
Our team does have a few follow-up questions for you, regarding your experience with our pads. We would love for you to reach out to our team (at help@mylola.com), if you haven't already, with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, my sincere apologies for this negative experience, and thank you for your feedback. We hope to hear from you soon!
Best,
Julia
LOLA customer team
Opening a pad from a brand you’ve never…
Opening a pad from a brand you’ve never tried before and seeing brown spots is not okay. Package warning or something would have been nice so I didn’t have to sit on the toilet at 1am trying to make sure that was supposed to be there so I didn’t lose it.
June 5, 2021
Unprompted review
My first time trying100% cotton
My first time trying a 100% cotton tampon and to say I was alarmed is an understatement. The applicator is to big causing issues with with the first one I tried causing me to take it out and use another. I didn’t think much of it at first but it was shedding BAD. I wanted something that was healthier but now I’m going to have to buy a bunch of products to thoroughly clean myself out so I don’t get toxic shock from undoubtedly the large amount of fibers left behind. If the thought of using plain ol’ cotton balls is unnerving don’t use this product since that was basically my experience.
May 19, 2021
Unprompted review
Reply from LOLA
Hi S,
Thank you for reaching out and sharing with our team.
As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again.
I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Our team does have a few follow-up questions for you and would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Jackie
LOLA customer team
Shredding Tampons
I really wanted to like these tampons, as I’ve become allergic to the brand I had been using my whole life thus far. Unfortunately, these just weren’t a good fit. They are bulky and don’t absorb much beyond the outside edges of the tampon. The applicator is nearly impossible to get right on the first try without having to pull the whole thing out and start over. However, the worst part was that the tampon shredded apart when removing, leaving part of it inside. My very kind boyfriend had to dig out the remaining piece. I was really excited to try a natural brand, but these did not live up to my expectation or hope for this product.
May 18, 2021
Unprompted review
Reply from LOLA
Hi Erin,
Thank you so much for sharing with our team, though I am incredibly sorry about the recent experience you had with our tampons. I am escalating this immediately to our manufacturing partner to make sure that this doesn't happen again.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer first business, we really take it to heart. We hope to hear from you soon!
Best,
Alixe
LOLA customer team
Bought 6 ultra thin pads w/ wings.
Bought 6 ultra thin pads w/ wings.
For the first time used it today.
I am glad I didn't leave the house right away, because it would been a disaster.
Instead of Absorbing! it repelled the liquid ?! the liquid rolled of the pad to the side to my leg...
I felt some weird warmth on my leg.. to realize that the pad did nothing good, but directed the flow to the side , barely absorbing ANYTHING ? !!!
absolutely never again...
I opened a next pad and put it under flow of water, like a duck in the rain, it repelled it too... Horrible.
sku 851617007315
April 17, 2021
Unprompted review
Reply from LOLA
Hi Nat,
Thank you so much for reaching out and sharing with our team. I'm so sorry about the negative experience you had with our pads! As a customer-first business, we really appreciate you alerting us of this issue so that we can relay this information to our product team.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our pads. We would love for you to reach out to our team (at help@mylola.com), if you haven't already, with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, my sincere apologies for this negative experience, and thank you for your feedback. We hope to hear from you soon!
Best,
Melanie
LOLA customer team
I tried Lola for the first time and would not recommend.
I tried Lola for the first time and would not recommend. The applicator is uncomfortable to use and the tampons do not seem to absorb and, instead, cause leakage. This could lead to some embarrassing situations. I am sad I bought 2 boxes as I will not be using these anymore.
April 12, 2021
Unprompted review
Reply from LOLA
Hi Stacy,
Thank you so much for sharing with our team, though I sincerely apologize for the recent experience you had with our tampons.
As a customer-first business, we really appreciate you alerting us of your experience, so that we can relay this information to our product team and make sure this doesn't happen again.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Again, my sincere apologies for this negative experience, and thank you for your feedback. We hope to hear from you soon!
Best,
Annie
LOLA customer team
At first I LOVED LOLA
At first I LOVED LOLA. Not any more. Ib used them 3 times now. Ib was extremity pleased. But now, i went to change one and it came apart. Left a bunch of cotton behind. I'm very unhappy about this. This could be very dangerous. I first thought..." finally!! A good tampon that isn't cheap trash" now, I'm not so sure. I'm not going to be using them anymore.
April 6, 2021
Unprompted review
Reply from LOLA
Hi Erzsebet,
Thank you so much for reaching out and sharing with our team, though I am incredibly sorry about the recent experience you had with our tampons.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, my sincere apologies for this negative experience, and thank you for your feedback. As a customer first business, we really take it to heart. We hope to hear from you soon!
Best,
Jackie
LOLA customer team
This is a scam
This is a scam, I bought a product one time and did not sign up for any subcription service. They then proceeded to hit me with monthly recurring charges without my knowledge or consent. When I went to the website to try and sort it out, there was no phone number to call or anyone to contact to resolve this issue so I had to spend a bunch of time on the phone with my credit card company getting this resolved, BUYER BEWARE AND AVOID AT ALL COSTS
March 6, 2021
Unprompted review
Reply from LOLA
Hi Brian,
Thank you so much for reaching out and sharing with our team. I am terribly sorry to hear about your personal experience with our site!
Our team does have a few follow-up questions for you, specifically with respect to your experience when placing your order. That said, we would love for you to reach out to our team (at help@mylola.com) with any additional information you may have. We would so appreciate any further insight into this situation, as we take all complaints very seriously.
We hope to hear from you soon!
Best,
Raven
LOLA customer team
They shed or pull like a cotton ball…
They shed or pull like a cotton ball when trying to change the tampon. The string is so thin that it feels like it’s going to break. Yesterday morning a huge piece of cotton ripped off and stayed in me resulting in a visit to the dr. Definitely do not recommend. I have 2 boxes full left, one is super and one is regular. Both can go to the trash. I’ve never been terrified of a tampon.
February 13, 2021
Unprompted review
Reply from LOLA
Hi Melissa,
Thank you for reaching out and sharing with our team.
As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again.
I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Raven
LOLA Customer Team
Fast shipping and convenient checkout!
February 11, 2021
Unprompted review
Reply from LOLA
Hi Abigail,
Thank you for sharing. We're so glad to have you in the LOLA community, and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Alixe
Customer team
Tampon coming a part leaving bits and particles behind.
Lola does not have any customer support. I went on to their website to see if I can write a review. Seems like they are all fake since I wasn’t able to write one or contact them. I don’t know where they are getting their reviews from. But their tampons come a part a little which leaves a little bit of cotton in there. Yes I do take them out in a timely matter because I do not want to experience toxic shock syndrome. For the record it is possible to get toxic shock syndrome even with the little bit of cotton that’s coming a part. That is not safe! So please do not use their tampons and check that there isn’t left over particles.
February 9, 2021
Unprompted review
Reply from LOLA
Hi Sandy,
Thank you so much for taking the time to submit an honest review. I so apologize for any difficulty reaching our team to pass along your concerns!
At LOLA, our customers' experiences are our top priority, and we fully understand how important it is to honor the word of each and every person who writes in. We believe in the experiences of women and people everywhere, whether they're sharing feedback about our website, our emails, our products, or anything else, and we are always grateful for those who take the time to share information with us. Rest assured, that all of our reviews are submitted from our current customer base.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team directly if you haven't already (at help@mylola.com) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Thank you again, Sandy, for sharing with us.
Best,
Raven
LOLA customer team
Lola's great i love the look of the…
Lola's great i love the look of the packaging! Quality is great and exactly the type of company i want to support. I wish they did a buy one give one type thing for women in need.
February 7, 2021
Unprompted review
Reply from LOLA
Hi Alexis,
Thank you for passing along the sweet note. We love to hear about our customer's experience. I am so glad that the products and services are working well for you.
Currently, we work with a wonderful organization, I Support the Girls, that distributes donated LOLA products throughout the US. We are hopeful to expand on our efforts to reach every woman in need!
Thank you so much again for sharing this awesome idea!
Best,
Annie
LOLA customer team
I absolutely love LOLA!
I absolutely love LOLA!! I always used drugstore tampons and never noticed all the chemicals and bleaching that goes into them. I started using LOLA a year ago and I will never go back to a different brand. I LOVE LOLA!
February 5, 2021
Unprompted review
Reply from LOLA
Hi Hannah,
Thanks so much for taking the time to provide your feedback. We're so glad to hear that you share our enthusiasm for LOLA. It’s always been our goal to provide as many women as possible with access to high-quality feminine care products.
Best,
Alixe
LOLA customer team
LOVE LOLA
The price and quality of the tampons cannot be beat! I love that I don't have to go to a drugstore to pick up my tampons anymore after forgetting so many times and in an emergency!
February 5, 2021
Unprompted review
Reply from LOLA
Hi SS,
Thank you for sharing your experience with our team. If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Annie
LOLA customer team
LOLA, I'm such a fan.
I love this product for many reasons. I was so sick of having to add FN to my shopping list every couple of weeks and I always seemed to be out of products when I needed them the most. The easy shipping and no hassle subscription of LOLA eases my mind and ensures I am always prepared at a moments notice. I love the packaging of the product that is cute but subtle. My favorite part is how clean and organic this company is. I never have to wonder what I'm putting in my body or the lasting side effects of using a LOLA product because I'm left with comfort and complete satisfaction. Thanks LOLA! I'd recommend these to any friend!
February 5, 2021
Unprompted review
Reply from LOLA
Hi Maddie,
We are so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Alixe
LOLA customer team
I love Lola and all their products.
February 5, 2021
Unprompted review
Reply from LOLA
Hi Anna,
Thank you so much for taking the time to submit a review. We're so glad to hear that your LOLA subscription and products have been a good fit, and are thrilled to have you in the LOLA community!
Best,
Raven
LOLA customer team
Didn't buy anything but enjoyed myself
Didn't buy anything but enjoyed myself. Had major trouble following the bookkeeping :D
January 12, 2021
Unprompted review
Reply from LOLA
Hi Zoom Claimer,
Thank you for taking the time to submit a review. Please reach out to our team help@mylola.com if we can help with anything in regards to your experience with LOLA.
Best,
Raven
LOLA customer team
I just bought my pads from the store,I…
I just bought my pads from the store,I then went home and was just opening one pad up when I noticed little dark or brown spots or little stuff on the pads. Not exactly sure what they are. Is this usually normal for the pads to have those spots on there ?
December 31, 2020
Unprompted review
Reply from LOLA
Hi Chloe,
Thank you for reaching out and sharing your concern with our team. I am more than happy to help with this!
I totally understand your concern here, but rest assured, those tiny black flecks on our Pads w/ wings!
One of the most exciting upgrades to our pads is the new, moisture-wicking topsheet. We now use a proprietary blend of 100% organic cotton, which combines two types of cotton fibers.
The new fibers are cleaned using an innovative, air-based technique. This allows us to preserve the natural oil barrier of the cotton, which is nature’s way of wicking away moisture — and our way of keeping you comfortable and dry.
Those tiny black flecks are the cotton fiber particles, which may remain visible after this new cleaning process. We like to think of it as the natural beauty of our cotton shining through.
If you have any other questions on concerns feel free to reach out to us at help@mylola.com!
Best,
Raven
LOLA customer team
Reply from LOLA
Hi TM G,
Thank you so much for your support! We are so glad to hear that you are a fan of our product line! It’s always been our goal to provide as many women as possible with access to high-quality feminine care products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
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