Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For years I experienced nothing but stellar service, prompt shipments, and high quality products from Lola. One inquiry a few weeks ago about a late shipment changed all that. Lola customer service,... See more
Probably the worst brand of tampons. I decided to give these a try and instantly regretted it after only seeing the applicator. I had nothing else on hand so had to use them. I have been using tampons... See more
Company replied
Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response. My order was charged wrong and incomplete. This isn't the first ti... See more
Company details
Information provided by various external sources
LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
Contact info
10003, New York, United States
- help@mylola.com
- mylola.com
1.8
Poor
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worth it!
Love everything about this company and almost everything about their products!
Wish they hadn't changed the shape of the pads! Never had issues before but since the new hourglass shape I leak on the sides every single time.
November 19, 2020
Unprompted review
Reply from LOLA
Hi Whitney,
Thanks so much for sharing your feedback with us. I am terribly sorry to hear that the new Pads w/ wings aren't providing the same coverage.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our pads. That said, we would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Best,
Raven
LOLA customer team
Overall good product
After a difficult experience with the cardboard applicators, the plastic ones redeemed themselves. The absorbancies are good. I only wish that I get reminded to make changes to my recurring order more than 2 days in advance.
November 18, 2020
Unprompted review
I love Lola
I love Lola! I have been using your products for over seven years, and I have told several friends about it as well. I love that you can customize each tampon box with various types, and the subscription is so convenient. I also really like the liners. I think it’s great that you guys also have sexual health products and are expanding into other things with the supplements and what not. I personally have been a huge fan of drinking organic raspberry leaf tea for the last 7+ years as well, and it’s something that really helps with my cramps because I don’t like taking pain killers all the time during my period. I don’t know if you guys would ever consider selling any tea or anything like that, but it is something that has truly works for me. Thanks for providing a great product, service, and really helpful customer care! And I love this company is woman owned as well!
November 18, 2020
Unprompted review
By far the most comfortable…
This is by far the most comfortable pad I have ever tried. I doesn't irritate me and it fits perfectly.
November 17, 2020
Unprompted review
Reply from LOLA
Hi Shatire' Bumcon,
Thanks so much for taking the time to provide your feedback. We're so glad to hear that you share our enthusiasm for our Pads w/ wings. As a customer-first business, it’s always our priority to provide you with the highest quality products.
If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Raven
LOLA customer team
Completely Satisfied
I've been with Lola for close to three years I think, so I have seen a few hiccups and bumps in the road but I'll tell you I have only had pleasant experiences. There has been times that a package may get lost and the reps never question it and they send out a new one immediately. It feels like if they could they would hand deliver to my house lol If there is a problem with the product they rectify immediately. The customer service reps are so polite and kind. This company has been a blessing for me and my busy life. I am committed and wish I made the big bucks so I could get some of the other products offered!! But for now I stick with the essentials. Anyways, thank you all for your continued hard work, it shows! And thank you for being awesome through my journey the past 3-ish years. You ladies are inspiring and you rock!!!!
November 17, 2020
Unprompted review
Reply from LOLA
Hi Kayla,
Thank you for passing along your positive experience with us. This small but mighty team is here to help with any customer questions and concerns, and I will personally pass along your sweet note. I know my colleagues will take it to heart!
We're so glad to hear that your LOLA subscription and products have been a good fit, and are thrilled to have you in the LOLA community!
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Alixe
LOLA customer team
I continue to be very pleased with my…
I continue to be very pleased with my order and selections from Lola! I love that I have the flexibility to pause or cancel products that don't suit me anymore, and that I get an alert prior to my order arriving, which gives me a chance to pause or cancel if need be. Packages are small enough to fit in my mailbox! I love the wipes, and the design of the overnight pads and liners has greatly improved :-) Thank you, Lola, for all that you are doing for women :-)
November 17, 2020
Unprompted review
Reply from LOLA
Hi Lori,
Thanks so much for sharing your feedback with us. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Annie
LOLA customer team
Four, not five stars...
I like the fact that there is no chemicals in the product. However, I find insertion of the super plus and super applicator tampons hard. I have to use two hands sometimes. Also, I find that they are a bit less absorbent than, say, Playtex brand. I feel that I change Lola brand more often.
November 17, 2020
Unprompted review
Reply from LOLA
Hi Consumer,
Thank you so much for submitting a review. We love hearing from our customers! I am so sorry to hear about the recent experience you had with our larger absorbency tampons.
As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team.
I took a look at your email correspondence history and am unable to locate a recent email detailing your experience. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email (at help@mylola.com) if you haven't already and we will assist you as soon as we can.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Again, I apologize on behalf of our team. We look forward to hearing from you soon with any additional information you can provide us with!
Best,
Raven
LOLA customer team
They shed
They shed. Also, the first two applicators were defective. I contacted the company directly about both issues. They were polite.
November 17, 2020
Unprompted review
Reply from LOLA
Hi Ginger,
Thank you for sharing your candid feedback with our team. I am so sorry to hear about your experience with our applicator tampons.
As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again.
I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades.
Our team does have a few follow-up questions for you, specifically with respect to your experience with our tampons. That said, we would love for you to reach out to our team (at help@mylola.com) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Raven
LOLA Customer Team
Excellent products and convenience!
Excellent products and love that they come right to my door! Never have to worry about doing a last minute run to grab tampons.
November 17, 2020
Unprompted review
Reply from LOLA
Hi Maura,
Thank you for sharing your love of LOLA with our team! We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience.
Our Customer Team is always here to assist you when you need us!
Best,
Audra
LOLA customer team
I do not recommend Lola Tampons & Pads
I do not recommend Lola tampons or pads. Let's start with the tampons: (1) The plastic applicator is bulky and often comes apart while you are trying to insert it. (2) There's no lock/ click so even when you do insert it, you may not know it is fully in. (3) The cotton filler is also huge. I won't describe what it feels like inside of me but suffice to say it's extremely uncomfortable. (4) The string seem too thin and thus is hard to find when one needs to remove the tampon. (5) They don't seem to last as long as competitors. The pads have issues too. (a) They do not absorb as advertised, which can cause an embarrassing situation. (b) The pads adhesive don't stick, which also causes leaking. I love the idea behind these products - 100% cotton, eco-friendly, women owned. But I just cannot recommend these line of products and won't buy any more unless significant changes are made, including in the quality control department.
November 11, 2020
Unprompted review
Reply from LOLA
Hi SWilliamsJD,
Thank you so much for reaching out and sharing your candid feedback with our team. I am so sorry to hear about the recent experience you had with our period products!
As a customer-first business, we really appreciate you alerting us of this experience so that we can relay this information to our manufacturing partners and product team.
I have a few follow-up questions for you, specific to which type of tampon type you used. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, please reach out to us over email if you haven't already (at help@mylola.com) and we will assist you as soon as we can.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
We look forward to hearing from you soon with any additional information you can provide us with!
Best,
Raven
LOLA customer team
LOLA is a great company
LOLA is a great company. They have helped me educate my teen daughter on what natural products should go into a women’s body. She has educated herself and has been very happy with using a natural cotton product that will not harm her. Thank you again for for being an amazing brand educating young girls who don’t know the difference between good and bad products.
November 8, 2020
Unprompted review
Reply from LOLA
Hi Shanelle,
Thank you so much for taking the time to submit a review. As a customer-first business, it’s always our priority to provide you with the highest quality products.
We love to hear about our customer's experience. I am so glad to hear that the products and services are working well for you. We're grateful you're a part of our community!
If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Audra
LOLA customer team
Leaves residue INSIDE OF YOU and uncomfortable
I was subscribed for a while and had such a hard time cancelling their auto-renew program. They have no phone number, no chat, had to email and wait for a long time for a response. They’re expensive, uncomfortable, and they come apart. Literally every cycle i use them, i find pieces that didn’t come out when i removed it! That’s horrible!! I love the idea of using natural tampons and their branding is lovely, but in actuality they suck. I haven’t used them in a long time in favor of a menstrual cup, but when i was in a hurry, i decided to finish off my supply and i would have rather spent another $30 on a cup than use these again.
November 6, 2020
Unprompted review
Reply from LOLA
Hi Sarah,
We thank you for sharing your candid feedback with us. I sincerely apologize for any negative experience you had with our product and team.
I completely understand your frustration. While we normally aim to get back to every customer within one business day across all of our platforms, I can tell you that our small but mighty team does our best! I have passed your feedback along and I know it will be taken to heart.
That said, I am unable to locate a recent email detailing your experience. We would love for you to reach out to our team (at help@mylola.com) with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Again, thank you so much for taking the time to share your concerns with us. We look forward to hearing from you soon!
Best,
Raven
LOLA customer team
Probably the worst brand of tampons
Probably the worst brand of tampons. I decided to give these a try and instantly regretted it after only seeing the applicator. I had nothing else on hand so had to use them. I have been using tampons for 20 years and never had such a hard time inserting a tampon! They leak like crazy and are super uncomfortable. Bring on the chemicals cause this hormonal lady does not need any more reason to be a cranky B. These remind me of the dollar store cardboard tampons as a teenager....
October 31, 2020
Unprompted review
Reply from LOLA
Hi Jenny,
Thank you for taking the time to submit a review. I am terribly sorry to hear about the experience you had with our cardboard applicator tampons!
We have noticed that it helps to slightly twist the outer tube and inner tube of the applicator in opposite directions before insertion. This will help unlock the tabs, those little indentations that hold the applicator together, making it easier to deploy the tampon.
That said, our team does have a few follow-up questions for you. We would love for you to reach out to our team (at help@mylola.com) if you haven't already with any additional information you may have. We would so appreciate any further insight into this situation, as we take product complaints very seriously.
Best,
Raven M.
Love this company
Love this company! Great customer service and products.
October 18, 2020
Unprompted review
Reply from LOLA
Hi Deb,
Thank you for passing along your positive experience with our team. As a customer-first business, it’s always our priority to provide you with the highest quality products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Alixe
LOLA customer team
Badly designed, painful!
I was excited to get these from Walmart because I was using playtex simply but found they don’t have them on the shelves anymore and I want to keep bleach and harsh chemicals away from my body. But these are terrible, and I will never repurchase. The applicator is terrible, and as someone who has been using exclusively tampons for years, I am incredibly frustrated by them. I’ve tried many brands and have NEVER had issues when inserting tampons until these. Not to mention the applicator has sharp edges after the product has been applicated which pinch and pull. Further, I’ve NEVER had pain inserting tampons before. Ever. But these are horribly uncomfortable. For some reason (and I am just using the regular size, so they aren’t too large) they are horrible painful to apply and caused me terrible pain for the first hour upon wearing them. I will also mention that they leaked more than other products I’ve used. I was excited for a better option, but I’d rather have chemicals than severe discomfort for a week which is already awful for me due to my endometriosis.
October 18, 2020
Unprompted review
Reply from LOLA
Hi Chelsie,
Thank you so for reaching out and sharing your experience with our team. I’m so sorry to hear that you weren’t satisfied with the LOLA products in your recent purchase!
As a customer-first business, it’s always our priority to provide you with the highest quality products. We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with our products.
Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy.
If you’re still interested in returning the order, I recommend that you reach out directly to the Walmart team through their Help Center.
Thank you so much, Chelsie for sharing with us. Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
I never got my last 2 pack of condoms…
I never got my last 2 pack of condoms delivered to my address, although it said it was delivered.
October 18, 2020
Unprompted review
Reply from LOLA
Hi Rob,
Thank you so much for taking the time to submit a review. I am so sorry to hear that your order didn't arrive safely at your location. We definitely want to make sure you receive all of your products!
Please feel free to reach out to our customer team (if you haven't already) at help@mylola.com with your order number. We'll be able to track down your order!
Best,
Raven
LOLA customer team
I love the tampons.
I love how I know what the tampons are made of and how they’re made natural stuff.
October 18, 2020
Unprompted review
Reply from LOLA
Hi Angel,
Thank you for reaching out and sharing your experience with us. Like you, we care a great deal about having a pad that is both reliable and comfortable. Additionally, we completely understand how important it is to have a tampon you can trust, too!
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
I like the ideas of these but they leak
I like the ideas of these. I like that it’s cotton and I’m not putting chemicals in my body. The inserts are not very sturdy and have broken On me several times. If you are on a heavy day I always end up leaking after an hour even tho the tampon is not close to full. They need a better leak proof sting.
October 17, 2020
Unprompted review
Reply from LOLA
Hi Kay,
Thank you so much for sharing your candid feedback with us! I am so sorry to hear about your experience with our tampons.
As a customer-first business, we really appreciate you alerting us of this issue so that we can escalate this immediately to our product team and manufacturing partners to make sure this doesn’t happen again.
I completely understand your hesitancy to continue using LOLA. If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades.
I took a look at your email correspondence history and am unable to locate a recent email detailing your experience. That said, we always want to help our customers. With this in mind, if you haven't already please reach out to us over email (at help@mylola.com) and we'll be more than happy to assist.
Again, thank you so much for sharing your concern with us. We look forward to hearing from you soon with any additional feedback you can provide!
Best,
Raven
LOLA Customer Team
Love these tampons
Love these tampons! You don’t get so dried out and my cramps have decreased significantly.
October 17, 2020
Unprompted review
Reply from LOLA
Hi Allyson,
Thanks so much for sharing your feedback. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month.
If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Raven
LOLA customer team
New customer turned forever customer!
I bought the First Period Kit 2 years before my daughter got hers! When I saw LOLA on FB I was amazed at the options! When she did get her period, we talked and shared what was in the kit. She was so relaxed and at ease, thanks to that kit! Since then, we have subscribed to monthly shipments for exactly what she needs, without worry of the 'icky' chemicals close to her. Thank you LOLA!!❤
October 17, 2020
Unprompted review
Reply from LOLA
Hi Jennifer,
Thank you for sharing how LOLA has become a part of the family. We're so glad to have you in our community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Raven
LOLA customer team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.