Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman. I bought one very expensive item for tig... See more
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For years I experienced nothing but stellar service, prompt shipments, and high quality products from Lola. One inquiry a few weeks ago about a late shipment changed all that. Lola customer service,... See more
Probably the worst brand of tampons. I decided to give these a try and instantly regretted it after only seeing the applicator. I had nothing else on hand so had to use them. I have been using tampons... See more
Company replied
Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response. My order was charged wrong and incomplete. This isn't the first ti... See more
Company details
Information provided by various external sources
LOLA offers all-natural cotton tampons in a customizable subscription that delivers directly to your door. Customers pick their mix of light, regular, and super tampons, frequency of delivery, and number of boxes, and never have to worry about running out of tampons ever again. LOLA tampons are 100% cotton with no added synthetics, fragrance, or dyes. LOLA tampons are never treated with harsh chemicals.
Contact info
10003, New York, United States
- help@mylola.com
- mylola.com
1.8
Poor
1K reviews
Hasn’t replied to negative reviews
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I forgot to change my address before my…
I forgot to change my address before my next shipment so I reached out for help and they responded within a few hours letting me know they were sending out a replacement box free of charge. It shipped the next day! The customer service was amazing. Thanks Lola!
October 17, 2020
Unprompted review
Reply from LOLA
Hi Sarah,
Thank you for reaching out and sharing your positive experience with us. Our small but mighty team is here to help with any questions or concerns regarding orders.
I am so glad to hear that the products and services are working well for you. We're grateful you're a part of our community!
Best,
Audra
LOLA customer team
Best quarantine purchase!!
October 17, 2020
Unprompted review
Reply from LOLA
Hi Caroline,
Thank you for passing along your feedback. I am thrilled to hear about how we were able to help in a time of need. We're so glad to hear that your LOLA subscription and products have been a good fit, and are elated to have you in the LOLA community!
Best,
Alixe
LOLA customer team
I recently purchased Lola tampons from…
I recently purchased Lola tampons from Walmart and was very unsatisfied how they are manufactured. On the first day using them the string ripped when I was trying to take it out. I didn’t see it as a big deal at first until I wasn’t able to take it out because of my nails. I had to rush to a small clinic and never felt so humiliated. I was given a pad when I left the clinic. Later that evening I forgot to purchase different tampons so I just put on another Lola. When I removed that one everything was fine and I was thinking I probably had tug the other one too hard. On day 4 of my cycle another Lola tampon string broke again! This time I was so lucky the tampon was in a position where I can take it out. I’m so disappointed with this product and was excited to switch to an organic feminine product line but after these two events I will no longer purchase Lola.
October 16, 2020
Unprompted review
Reply from LOLA
Hi Esther,
Thank you so much for reaching out and sharing with our team. I’m so sorry to hear that you weren’t satisfied with the LOLA products in your recent purchase!
We completely understand how important it is for these products to meet your needs during use, and I sincerely apologize that that was not your experience with our products. Please know that our Product team takes feedback like yours extremely seriously, and is constantly working to ensure our products are of the highest quality and efficacy.
If you’re still interested in returning the order, I recommend that you reach out directly to the Walmart team through their Help Center.
Thank you so much, Esther, for sharing with us. Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
Applicator needs major improvement.
This is my first time using the product because it is cotton, organic and bleach free. However, i did not enjoy my first experience with LOLA compared to the other brand i used. The applicator for super-plus is quite big and uncomfortable to push in down there. I experienced a lot of friction. Never happened with the previous brand i used. When i pulled out the applicator from down there, i noticed the open edges had pulled few strands from the tampon. Freaked me out. The overall quality and design including the hanging thread needs improvement. Going through menstruation comes with its own frustration. At least, the best you can do for us is to make the application process easy. I’m going back to my previous brand.
October 16, 2020
Unprompted review
Reply from LOLA
Hi Babs,
Thank you for taking the time to submit a review based on your personal experience.
As a customer-first business, this kind of insight helps us make sure we are providing our customers with services that best fit their needs. Any additional feedback you can provide our team would be greatly appreciated!
Our team does have a few follow-up questions for you, specifically with respect to your experience with our applicator tampons. We would so appreciate any further insight into this situation, as we take product complaints very seriously. With this in mind, please reach out to us over email (at help@mylola.com) and we will follow up as soon as we can.
Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon.
Best,
Annie
LOLA Customer Team
These are awful
These are awful. They don't soak up the blood except down the string which has ruined many pairs of underwear. The string will also be covered in blood so that removal is unsanitary. I've tried all available absorbencies, and used feminine wipes to cleanse the area before application. Nothing changed the outcome. The rest of the tampon will not have hardly any blood on the outside. I've not had this experience with cheaper tampons in the past which have nice thick cotton strings. I wanted so badly for these to work as I want to keep bleach and excess chemicals away from my body, but these work worse than dollar store tampons. I do not think it's sanitary to wear a pad with them and also defeats the purpose for wearing a tampon so I can wear close fitting clothing without looking like I'm wearing a diaper. Waste of money!! Buyer beware.
October 15, 2020
Unprompted review
Reply from LOLA
Hi Renee,
Thank you for sharing your recent experience with us. As a customer-first business, this kind of insight helps us make sure we are providing our customers with products that best fit their needs. Any additional feedback you can provide us on this experience would be greatly appreciated!
Our team does have a few follow-up questions for you, specifically with respect to your experience with our range of products. We would so appreciate any further insight into your experience, as we take product complaints very seriously.
With this in mind, please reach out to us over email (at help@mylola.com) and we will follow up as soon as we can.
Again, thank you so much for sharing your concerns with us. We look forward to hearing from you soon.
Best,
Raven
LOLA Customer Team
Hurt me before, so they suck
Ok, So I started ordering your products about a year or two ago and I was or have been pleased mostly with the fact that they are all natural, and made out of cotton. But the applicators suck, like big time. Like I cannot recall the number of times I would be inserting a tampon and the applicator would falil to applicate, and yeah I would end up having to throw out a perfectly new good tampon , bc it was no longer usable. I have been meaning to tell yall about this issue, bc I really want my money back for those. but wait there's more! In addition to this fact, I have actually gotten hurt badly twice putting in your tampons before. The plastic part that encloses the applicator and tampon would pinch me (yes down there) as I was inserting the tampon in to use. I wouldn't even know how bad I was hurt bv there is already blood there, but yes one time the pinch or injury was so bad I was bleeding and I panicked bc it hurt so much and a fold of skin was caught in there and I was literally stuck like that until I figured out what had happened and I had to pull it back out, with my flesh inside between the two pieces of plastic (which also hurt like a mother *** ) and yeah then I saw the new blood. I actually was in pain for so long after and was so afraid to use a tampon for a really long time after that. Anyway I really wanted to complain about this for awhile. and I stopped or cancelled my subscription before because of this occurrence.
October 13, 2020
Unprompted review
Reply from LOLA
Hi Sarah,
Thank you for reaching out and sharing your candid and thoughtful feedback with us based on your experience. I am so sorry to hear about the experience you had with our applicator tampons!
We really appreciate you sharing with us so that we can relay this information to our product team and make sure this doesn't happen again.
We have a few follow-up questions for you, specific to which type of tampon you used. We would so appreciate any further insight into this situation, as we take all product complaints seriously! With that in mind, if you haven't already please reach out to us over email (at help@mylola.com) and we will assist you as soon as we can.
If it helps ease your mind, while LOLA is a new company, our suppliers have been making feminine care products for decades. Although your experience is not typical, it is completely unacceptable.
Thank you again for bringing this to our attention, Sarah. Again, I apologize on behalf of our team.
Best,
Alixe
LOLA customer team
these are seriously the best tampons…
these are seriously the best tampons ever. They are so comfortable and help my cramps so much! I can go like 5+ hrs without changing it than i could before because the heavier sizes are still comfortable
October 12, 2020
Unprompted review
Reply from LOLA
Hi Bella,
Thanks so much for sharing your candid feedback with us. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
I’m very sensitive to tampons so I…
I’m very sensitive to tampons so I hardly use them but I’ve started using them recently & decided to try Lola tampons my experience been amazing so far absolutely great product
October 11, 2020
Unprompted review
Reply from LOLA
Hi Chinne,
Thanks so much for taking the time to provide your feedback with us.
We're so glad to hear that you share our enthusiasm for our tampons! As a customer-first business, it’s always our priority to provide you with the highest quality products.
If you have any questions or concerns in the future feel free to reach out to the CX team at help@mylola.com. We'll be happy to help!
Best,
Annie
LOLA customer team
The applicator is terrible
The applicator is terrible on the bigger absorbency products, i found myself having to throw tampons away because they wouldn’t come out of the applicator but got bloody on the tip and started to expand-making it even more impossible to get it out of the applicator. Plus the style of applicator easily clamps down on your skin down there, which is painful and ridiculous for how far technology has advanced for tampons and applicator design. They can, and absolutely should be much better for the amount of money i spent on this, i am extremely disappointed. Glad to see i’m not the only one who had applicator problems and will happily go back to using Playtex for much less money and more/ higher quality product
October 10, 2020
Unprompted review
Reply from LOLA
Hi Joy,
Thank you for sharing your thoughtful feedback with our team. I am incredibly sorry to hear about the recent experience you had with our applicator tampons.
As a customer-first business, we really appreciate you alerting us of this personal experience so that we can relay this information to our manufacturing partners and product team.
While your experience is not typical, it is completely unacceptable. We really appreciate you taking the time to alert us of this issue, and we look forward to receiving any additional feedback you may have. If interested, feel free to reach out to us at help@mylola.com!
Again, thank you so much for taking the time to share your concerns with us. We look forward to hearing from you soon!
Best,
Raven
LOLA Customer Team
I love Lola and their products
I love Lola and their products! I have been using their organic tampons for years and they are my go to feminine hygiene product.
October 1, 2020
Unprompted review
Reply from LOLA
Hi Laura! We're so glad you're enjoying your LOLA products and are proud to have you as part of our community!
Here for you,
Maria
Lola is fantastic
Lola is fantastic. I always have products available and know that the products that I am using are clean and toxin free. I recently had a baby and then breastfeed for 12 months and didn't have my period for close to 2 years and needed to pause my membership as I had plenty of product on hand. They make it super easy.
September 30, 2020
Unprompted review
Reply from LOLA
Hi Michelle,
Thanks so much for sharing your feedback. We, too, care a great deal about using a natural product that we trust and having one less thing to worry about every month. We're so glad to hear that you're loving LOLA and are so glad you're part of our community!
Our Customer Team is always here to assist you when you need us. Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Raven
LOLA customer team
Superior Company
Superior Company
This is wonderful company with a genuine cause; I love their customer service and my interactions with this company are always wonderful.
September 28, 2020
Unprompted review
Reply from LOLA
Hi Alana! Thank you for your kind words! Our Customer team is committed to being a trusted resource you can count on. Contact us at any time!
Here for you,
Maria
Great Organic Tampons!!!
So, I bleed horribly bad. We’re talking leaking out of super plus in an hour. It’s not like that my entire cycle but for at least 2-3 days out of 7. The rest of the time it varies between heavy enough for super and regular. With that said, no tampons are fully leak proof for me. But, when my cycle isn’t at its worst, these don’t leak and I feel much better wearing them than pads. I didn’t start using tampons until I was out of school. And I wish I had sooner. High school was miserable using so many pads that I felt like I was wearing a diaper. Those of you heavy bleeders know what I mean. Anyway, sorry for all of the tmi. Just here to say that I love these organic, clean tampons that I get to customize every month. For reference, I usually buy two-three boxes every 4-6 weeks. I buy a ton of super plus, super, and regular.
September 28, 2020
Unprompted review
Reply from LOLA
Hi Kaleigh,
Thanks so much for sharing your feedback. We're so glad to hear that you share our enthusiasm for our product and service!
We're proud to have you as part of our community!
Here for you,
Maria
I'm so happy I made the switch to Lola!
I'm so happy I made the switch to Lola! I've been using their cardboard tampons for about a year now and still rave about them. Super comfortable, eco-friendly, and shipped right to my door. Thank you for offering such modern and affordable products for the ladies!
September 28, 2020
Unprompted review
Reply from LOLA
Hi Autumn,
Thanks so much for taking the time to provide your feedback. We're so glad to hear that you share our enthusiasm for our service and product!
We're so glad to have you in the LOLA community, and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Alixe
LOLA customer team
I love knowing it’s safe from chemicals…
I love knowing it’s safe from chemicals and I’m not itchy and irritated after my menstrual cycle. I do wish you could make pads without wings!!!
September 27, 2020
Unprompted review
Reply from LOLA
Hi Erin,
We appreciate your feedback! We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month.
Here for you,
Maria
Absolutely amazing.
September 27, 2020
Unprompted review
Reply from LOLA
Hi Krysta,
Thank you for taking the time to submit a review to our team. We're so glad to have you in the LOLA community and are thrilled to hear that you've had such a great experience. Our Customer Team is always here to assist you when you need us!
Best,
Annie
LOLA customer team
I absolutely love this company
I absolutely love this company. I have recommended them to all of my friends and family.
September 27, 2020
Unprompted review
Reply from LOLA
Hi Natalie,
Thank you so much for your support! We’re thrilled you’re just as excited as we are. It’s always been our goal to provide as many women as possible with access to high-quality feminine care products.
Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Best,
Audra
LOLA customer team
I’ve been using LOLA since it launched
I’ve been using LOLA since it launched. I love having a chemical-free alternative for tampons. The only reason I’m giving it 4 instead of 5 stars is there’s always 1-3 tampons in a box that don’t come out of the applicator, which is frustrating.
September 27, 2020
Unprompted review
Reply from LOLA
Hi Liz!
Thank you for your feedback! We're so proud to have you as part of the LOLA community! Feel free to reach out to us at help@mylola.com if we can be of any assistance in the future!
Here for you,
Maria
I cannot express my gratitude enough…
I cannot express my gratitude enough for the women who started this company. I have been using Lola for over 6months. I truly believe their products have made an impact on my female health. I struggled with relentless heavy cramping when using other female products. I believe this was because of the chemicals other companies used and did not disclose. My cramping has been alleviated tremendously since using Lola products. My favorite product is their tampon with the cardboard applicator option. It is very absorbent and comfortable. I will continue to use Lola and I highly recommend it to anyone.
September 27, 2020
Unprompted review
Reply from LOLA
Hi Jessica,
Thank you for taking the time to share your thoughtful feedback with our team!
We too, care a great deal about using a natural product that we trust, and having one less thing to worry about every month. We're so glad to hear that you're loving your LOLA tampons, and are so glad you're part of our community!
Feel free to reach out to us at help@mylola.com if we can be on any assistance in the future!
Best,
Raven
LOLA customer team
Love it!
It is so easy to adjust my order if I need to. I love that I am supporting a small, women run business. It’s nice to never have to sorry about running out of tampons or pads.
September 27, 2020
Unprompted review
Reply from LOLA
Hi Alexa,
Thanks so much for taking the time to share your feedback with us. We're so glad to hear that your LOLA subscription and products have been a good fit, and are thrilled to have you in the LOLA community!
If you need any help in the future, feel free to reach out at help@mylola.com and we'd be happy to help!
Best,
Audra
LOLA customer team
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