London Power Reviews 304

I am with London power octopus energy. I used to pay for both electricity and gas £75 per month but I have less use so they reduced it to £55 per month. Which saves me from pre pay account plus I have recently compared with other suppliers too. But I see they are cheaper. Also they good customer service. I was scared after joing seeing some Facebook comments. But I see they are not true. I highly recommend them. They have
very good tarif rate.

I am looking to move my electricity meter to facilitate creating a downstairs toilet under the stairs.

The service I received via email was prompt, courteous and answered the questions I asked first time.

The lady I dealt with was very helpful, friendly and a credit to her organisation

We had clocked up quite a bit of credit on our account, so I asked if I could have some of it back. Sophie Fuller was on the case immediately, and had transferred it within the hour of my asking.
As others have said, it's very easy to submit meter readings, and see your account, and as I've found today, be refunded very quickly if need be.
Very happy to recommend London Power to anyone.

i must say i have been impressed with London power.
Firstly if i have phoned, it was picked up quickly
(impressed ). Always quick to give advise.shame about the big jump nearly £400.00.this year From what i hear not there fault. So London Power keep going

A great customer facing experience. The online tools are excellent, you get an email and can click on the link to get straight into account. When there was a discrepancy or meter issues it was easy to get in touch by phone and email and the problem was sorted immediately, no waiting around. Serena and Daniel were most helpful and professional every time I needed help. And this feedback is from somebody who does not write reviews, good or bad.

I find London Power’s customer service amazing. through the years I have always switched to a different provider looking for the best deal, this time I want to stay only because the care and best customer service in the energy market. I spoke to few people and they are all polite patient and above all super knowledgeable.

I would like to mentioned Nehru in particular who provided amazing customer service, his attention to detail is remarkable. He really cares helping me save money on energy offering creative solutions.

In the past I have asked many time to fit a smart meter but this was always rejected as for resources. With London power there was no issue , I will get mine installed next week.

Overall fantastic people providing great service fast and efficient.

Very fast response to a refund request - no hassle at all

Excellent customer service was offered to me during the phone call.
My issue was looked into very quickly and resolved fast. Well done.

I don't even want to imagine what I would do without them. Fortunately, such an excellent service was able to return my money. I sincerely want to recommend this company.

Prompt helpful response, thank you Sophie!

Excellent customer service was offered to me during the phone call. Time was not an issue. Appreciation acknowledged about the time I had waited on hold. Favourable outcome Achieved. Well done Octopus energy!

I was worried having heard recent news about gas suppliers being in financial trouble because of rising costs of gas. I wrote to London Power to find out if they were included in the companies requesting Government help. I received a reply from Sophie Fuller almost immediately which reassured that I did not have to worry about my future gas supply.
I was amazed to be answered so quickly.

Really happy with the speed I got a response from Sophie when I emailed about smart meters. I felt there was a more personal service than the usual pre written answers you get from many companies.

Unlimited thanks to them for the quick work. It was the best service I have ever seen. Now you know who to turn to for help.

Lost my key and the fast response by email was fantastic. No delays but pure A class customer service

Best price for my usage, frequent monthly emails about keeping me updated about my usage. Only need to contact them once so far and that was easy and had the desired outcome

Unlimited thanks to them for the quick work. They worked very hard, not laying hands and being able to return everything to me. I would like to work with them again, just because of their good attitude towards me.

I moved house and decided to continue with London Power (Octopus) as energy supplier in my new home. I emailed several times with questions and Sophie from Octopus customer service responded quickly clarifying the process and putting my mind at rest, as moving is stressful at the best of times! I find them trustworthy, and appreciate the quick and clear communication to my queries.

Excellent, attentive service from Sophie today. She read and understood my enquiries perfectly, and responded quickly. So happy I have switched to London Power. Was previously with EDF and their customer service is TERRIBLE!