London Power Reviews 304

Amy has been supporting me over the past few weeks. I sadly had to leave Octopus energy and Amy was so helpful and even helped me with an unexpected surcharge. She has been a wonderful example of great customer service and I wish every customer serve rep could support in this way. Thank you, Amy.

It was time to renew and I didn't want to change provider as I was very happy with London Power.

There are some slightly cheaper options but it's better to pay a bit more for a greener option and decent service.

Speaking of good service, I needed to contact LP to answer one question before I renewed and was happy that Connor came back to me promptly with all the information I needed.

Haven't been long time with LP, but so far im very satisfied!

I asked you to look at my revised increased payment.
Got a detailed response, and a revised payment, that I was happy with. Very satisfied, and great to get a real response. A big part of why I like Octopus

I have signed up for a very competitive dual-fuel tariff for which I pay a bit more in order to support London Power's environmental initiatives.

Administration of my account is simplicity itself; any queries are promptly handled.

My fixed term was ending and I contacted London Power to find out my options if I decided to stay with them. I received a prompt reply with a quote for my best option. I then checked it on two comparison websites and the proposed annual cost was cheaper with London Power than others. I emailed my acceptance and on the same day it was all sorted out for me.

I'm therefore very pleased to stay with London Power who's service is second to none that I have encountered before in my 53 years of paying for power.

Sophie assisted me in getting my smart meter readings sorted and up and running. Response times were quick and customer service was good.

We changed to Octopus mainly because of recommendation from friends plus my husband had bought me an electric mini. Octopus has a brilliant electric car charging tarif. The engineer arrived on time never stopped work, was incredibly polite and Covid aware. He gave me clear instructions how to use the meter and completed an excellent job. ThAnkyou Octopus

I requested installation of smart meters for electricity and gas. Sophie has arranged this for me and kept me advised at all stages of her dealings with the installer. She has arranged a mutually satisfactory date with efficiency and politeness in our correspondence.

Excellent polite and professional service I’m new to London Power so I’m them very good so far

Great service from London Power. Sophie my advisor today was friendly and efficient in responding to and actioning my request. I am now going my second year with London Power as my duel fuel provider and have no complaints. Billing is competitive and transparent and any queries are dealt with in a timely manner. I have been happy with the service provided and would not hesitate recommending them.

I have recently joined london power and sent an email today, Sophie messaged me back straight away and was very helpful . I’m very pleased with the company so far and I am saving on my gas and electric

Sophie was incredibly prompt to reply and help with my queries!

Best Customer Service EVER
As someone working in energy management I've had the misfortune of dealing with very many different energy companies over the years.
Hands down, the very best I've come across, is London Power. They always fast responders, and always very helpful. Today, I was helped by Sophie who helped me with my default meter reading date.

Getting great service from these guys.

Prompt, friendly and very helpful responses by email to a small problem we had.

Excellent customer service answers phone calls within 3 minutes. Straightforward and no issues since I joined
from British Gas.
I would recommend London Power to other customers

I received a prompt and helpful response from Aman. Thanks!

Lower cost fixed tariffs than Octopus, but with customer service and website/app experience provided by Octopus, it's a win/win/win!

Shout out to Deepti for her brilliant resolution of a recent switching issue.

Sophie from Octopus was very helpful setting up my new direct debit in my new flat

Genuinely better. Great service, good reminders, great tone