London Power Reviews 304

Brilliant service. Quick and hassle free. Thanks Paloma for adjusting my monthly repayments with minimal fuss 👍🏽

The only energy supplier that I feel able to trust. Great service.

I had a problem while trying to switch to London Power on their website and needed advice on how to resolve it. I e-mailed as suggested.
Amazingly, the response came within the hour from Deepti, who was able to tell me what to do. I followed her advice and am now signed up to London Power (which is apparently part of Octopus Energy). Deepti’s quick response has got me off to a positive start! Excellent customer relations!

Really pleased with the service I'm getting from London Power, so I've renewed for another year. Logging meter readings is simple and when my agreement came to an end I was transferred onto the lowest (rather than highest, as with previous suppliers) cost new tariff. I emailed a question about this and Sophie responded quickly and helpfully. Recommend this supplier.

Great pricing and super easy to deal with. Sophie helped me get setup for a smart meter fitting with ease. Always super simple getting help and frictionless

First off, the marketing about this being a "new kind of energy company launched by the Mayor of London" is nonsense. It probably took him five minutes to come up with, by white-labelling an existing Octopus Energy product. Fortunately he white-labelled an excellent product. Submit your meter readings monthly and you get a statement within a couple of hours. Decide on your own monthly payment level (within reason). 100% renewable electricity, with an option to offset carbon emissions on gas, and a further option to plant trees. And it's consistently within a few pounds of the cheapest suppliers on uswitch (although you have to tick the option to unhide suppliers where they don't get a kickback). Best of all, however, is the customer service. There's a simple email address for all queries, which have always been answered within a couple of hours. No webforms, chatbots, community-based support or other rubbish. I really can't rate London Power or Octopus Energy any more highly.

Today I was efficiently assisted by James Smith who helped me in understanding my bill. I sent a request last night around midnight and, in the early morning, I got the answer. James was very professional, concise and clear in replying to my request. I am very pleased with his help and happy I have renewed my contract with London Power. Their customer service is brilliant and there is no price for this.

I recently joined London Power and I couldn't be happier with my experience so far.

They're good value. I'm stuck on a prepayment meter for the moment and switching to London Power will save me about 20% over the next year compared with British Gas, based on my average usage.

I had to get in touch to switch – I couldn't use an auto switching service as a prepayment customer – but they made the process incredibly easy and seamless. They sent out new key and card, and all I had to do was insert them into my meter for a minute to switch tariff. London Power handled everything else.

Customer service has also been amazing so far. They prefer you to email, but you usually hear back within a couple of hours. And on the two occasions I had to phone I got through to someone in less than a minute. The contrast with British Gas couldn't be more stark – last time I phoned them I was waiting for 45mins. All their staff have been friendly, knowledgeable and helpful so far.

I'll be recommending them to all my family and friends

Excellent customer care, Sophie was very quick to answer my email providing the info I requeated. In general I'm very happy with London Power, they're all very professional, statement are very clear to understand and the tariff competitive in comparison with other energy suppliers. I definitely recommend London Power/Octopus energy!

I received great levels of customer service during my recent enquiries. My case was handled by a guy called Elvir who was always on hand to answer my questions and ensure that my case was resolved in the correct manor. I would certainly say that this company gave exceptional customer service and I would definitely be willing to remain a customer for longer based on this.

Grreat customer support from Gareth at Octopus Energy. Had a wobble with renewing my tariff and he provided the information almost instantly by email to enable me to make the decision to stay! Thank you, looking forward to another year with you.

I've had a great experience so far with Octopus despite a slight issue with billing. Leonta ownership of the issue has sorted everything out! Big thanks again :)

Great customer service from Dan at Octopus Energy supporting me on a query about my account.

Octopus Energy have always been helpful,friendly and approachable. The one and only reason I've left is purely financial. Would highly recommend

The service is great: my call was answered quickly and the person I spoke to was able to quickly verify my details.

I needed to add a second name to my account. This was done with ease. They were then able to send me a new statement within minutes, featuring both names.

On top of that, London Power have been able to use my existing smart meters, which I was told by other companies was not possible. This means I'm getting accurate bills and not having to check each month.

Plus, I am happy that profits go to benefit Londoners not shareholders, and that my electricity is 100% renewable.

UPDATE to my previous review.

Terilee called me this morning and she was very nice and helpful letting me understanding better my usages. She apologised and did a lot for me. She changed my tariff to a lower one and gave me better advice on how to set the in Home Display which, finally, now is working. We tried to get readings on my meter again, but it only shows the day usage and that's why I couldn't understand what my consumptions were. Someone is going to come to show me how to read the meter. She also sent me the contract and reduced my bill using the new tariffs she put me on.

Thank you so much Terilee, I really appreciate what you did for me today!

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I switched to them on 23rd of January as I read good reviews about them and they had the best tariffs. I was on a prepayment reader and I asked to change it for a smart meter as they told me it would have helped me to save money and I would have got better tariffs. On the 25th of February the engineer came to install the smart meter. After installed it he said to wait 24 hours to see something on my monitor. After 24 hours there was anything on my monitor and when I wrote them, they said it could have taken up to 14 days. So I waited... After 14 days still nothing, not even on my online account I could have seen my usage. I called them again and they said there was a problem and would have fixed in 1 week. That was on the 12th of March. On the 19th of March, still nothing and I wrote them again. They said that they were looking into it and after a few emails until the 24th of March, a day before my direct debit had to go through, they said they could have cancelled the direct debit for March as there were still problems to get the readings from my meter. On the 25th of March at 10:28 am I got an email confirming they cancelled the direct debit, at 11:08 am (what a miracle!) they sent an email saying that they finally got to read my meter and they charged me 301 kW for day and 167 kW for the night. On my meter I could only read 302 kW. So, a total of almost £79, I live alone in a studio flat and I can tell you I was spending less with a prepayment meter. I wrote an email immediately and they still didn't reply, so I called this morning. On the phone we tried to get the reading from my meter and it only shows 1 reading, so, where these 167 kW for the night come from??? They can't explain. So, I have to wait one more week to get info about the meter installed on the 25th of February, in the meantime, I'm in debt with them... I'm going to contact Ofgem and Citizen Bureau Advice to try to get my contract cancelled as I'm not getting the service I asked for. Ah, I was forgetting, never received a contract either.

Octopus customer service is 2nd to none - today Shawnee shone - thanks to you and the team - Steve

PALOMA FROM LONDON POWER, YOU ARE SIMPLY THE BEST.

Despite having to email to get the best tariff the process was handled superbly by James Smith at London Power.
Provided the relevant information and he has set the switch up for me.

This is the only energy provider I've actually chose to stay with past my initial contract. The cheapest option by far for us and the fact that we can pay a little over £1 a month extra to plant some trees in London is amazing.

We've had some meter problems (our old connection to the mains literally broke off the wall when we were renovating a few weeks after switching) and they sent an engineer in to upgrade us to the latest smart meters in a few days of us explaining the problem. We've since had some really weird issues with our gas not being registered, but they're being really helpful about it and are trying to fix the issue (though we're not currently being charged for gas, so I kind of don't want it fixed!)

People give Sadiq Khan a lot of trouble for supposedly not doing enough, but he founded London power and it's helped to make green energy the cheapest in London! can't deny that's some good work from the Mayor Of London.